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“Beautiful hotel and exceptional service!”
Review of Royal Empire Hotel

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Royal Empire Hotel
Ranked #145 of 354 Hotels in Siem Reap
Melbourne, Australia
Level 4 Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Beautiful hotel and exceptional service!”
Reviewed 1 June 2012 via mobile

My friend and I just checked out of the Royal Empire this morning and it was absolutely lovely. We booked the place on using Agoda and received an outstanding deal! After taxes it was $36 per night including a delicious buffet breakfast. Since we booked online we didn't get to use he hotel's tuk tuk but that was alright since it was only $3 each way to the main city center of Siem Reap. We also rented a driver for all three days to see a number of temples, if you rent from the airport company directly it's much cheaper than the price the hotel offers for a driver. We had dinner one night in the restaurant and the food was delicious and reasonably priced. Although the breakfast had a heavy Asian influence (noodles, soups and rice dishes) we still had a large assortment of fruit, bacon, juice, coffee, vegetables, pastries and omelettes. The staff was very friendly and accommodating and always pleasant, they even upgraded our room to the deluxe!! My friend had a massage in the spa, which was $15 and he said it was okay, the setting of the spa is very pretty and calming as well as the pool. On a side note, there is a massive construction project going on behind the hotel, while it didn't bother us, they do start working fairly early in the AM and some of the rooms look directly into the construction site. Overall for the price, cleanliness and staff I would HIGHLY recommend !!

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jess P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (108)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
north east england
Level 5 Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 31 May 2012

When we first arrived they put us in a huge room at the front of the hotel on the top floor - the windows were tiny and so although it was a big room the view was more important to me so we asked to move - they obliged and moved us to a side room with a view of the pool... this was smaller but lovely and had lovely views over the pool and beyond. One evening we could see the hot air ballon rising up to go over Anker Watt... which must have been an experience. The beds were comfortable, the food was OK but somethings were overpriced. Overall it's a perfectly fine hotel and a good place to be based from. We got a tuk tuk back to the airport rather than pay for a taxi and this was totally fine. Hire a tuk tuk for a day as it's the best way to see around all of the ruins. Haggle and get the price down - it's far cheaper than a taxi and our chap just waited for us as we visited everything. .. quite amazing really.
We had a spa treatment - and although they spoke no english we got by and it was really good.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kavanagh23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 26 April 2012

Our first stop in Siem Reap. We had selected the hotel in an effort to find the Cambodian experience often lacking in the major chain hotels. The rooms are beautiful and large with a balcony and all the comforts of a 5 star hotel including an over-priced minibar and a large LCD TV. Then it's mostly downhill. The lobby in spite of all it's teak wood simply fails to impress and is not air-conditioned. The restaurant is equally unimpressive including it's menu. But the poolside terrace is exquisite for breakfast even though the breakfast itself isn't.

And than there is that swimming pool : simply one of the best in Siem Reap because it stays in the shade in the morning. Most other swimming pools are a boiling soup by 10.00 am in April.

The staff is friendly and helpful but be prepared for a few communication problems in English

So if you are temple hunting, want a nice place to sleep and a nice pool to cool down and don't mind eating somewhere else.......this is pretty good for what you pay

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crystalperido
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviewed 22 March 2012

Pros:
- Nice swimming pool with a mini-gym
- Near Angkor Wat
- Spacious & beautiful room, multi-channels TV
- Quick check in cos got 1 duty manager that understood and could converse in English
- Soft pillows. One big pillow and one small pillow instead of 2 big pillows per bed

Cons:
- spoilt air-con panel, no free wifi, no free adaptor on loan, lack of English-speaking staffs.
- understaffs in hotel cafe resulting in slow replacement of utensils, food, clearing of tables etc. Friend saw 2 cockroaches ran across the buns
- No tuk-tuk parked outside hotel. Concierge said they only arrange car booking of USD15 to-and-fro
- Bed quite hard

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Connectding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
High Wycombe, United Kingdom
1 review
Reviewed 15 March 2012

We arrived back from our holiday in Cambodia on 11th match 2012 having had a wonderful experience. The hotel was excellent and offered great staff who looked after us amazingly. Nothing was a trouble and everything was done with a smile and a thank you. The rooms were very clean, with bedding and towels changed every day. The food was great and very well presented. The hotel was well situated for sightseeing, the airport and the city. Could highly recommend it.

Room Tip: The rooms at the front of the hotel on the fifth floor were cool and comfortable.
See more room tips
  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tegucigalpa, Honduras
Level 6 Contributor
301 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 7 February 2012

Great hotel. Inexpensive, clean, with large comfortable rooms. Nice pool area, decent restaurant, nice spa with inexpensive massage on-site. Location is between airport and town, about 15 minutes drive from the ruins. So, downside is you need to take a cab everywhere, but nothing's more than a short, several dollar ride away. Staff are incredibly friendly.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BlueTraveller711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level 6 Contributor
115 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 23 January 2012

I stayed at this hotel as part of a tour group. It is a four star hotel, probably a low four star hotel. The location is good, not far from the places to see and things to do. And there is a convenience store shop next door, which was handy. The rooms were basic but clean. The buffet breakfast was adequate. The swimming pool looked good but we did not use it. The wireless was so slow that we did not use it although a friend in a different room was able to use it ok.

Bottom line: If I go back to Siem Reap, I would stay in a nicer hotel.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aaron_Adkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Empire Hotel

Property: Royal Empire Hotel
Address: National Road 6 | Airport Road , Phum Krous, Sangkat Svay Dangkum, Siem Reap, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #145 of 354 Hotels in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:4 star — Royal Empire Hotel 4*
Number of rooms: 222
Official Description (provided by the hotel):
Built around a stunning landscape with Khmer décor and hospitality, Royal Empire Hotel offers visitors to Siem Reap the ultimate in luxury and services. It features an outdoor salt water pool, a restaurant and bar, and free Wi-Fi access.Fitted with wooden flooring and styled with eclectic Khmer touches, spacious rooms at Royal Empire Hotel are designed to be your home away from home. Each room comes with satellite TV, safety deposit box, complimentary bottled water, tea /coffee making facilities, bathrobes, slippers and a private bathroom with bathtub, show cubicle, bathroom amenities and hair dryer. Guests can enjoy a dip in the outdoor salt water pool, workout in the fitness centre, and indulge in massage and spa treatments while delighting in the splendor of historic and charming Siem Reap Angkor.Emerald Restaurant specializes in both local and international cuisines ranging from Khmer, Chinese, Thai, Asian and Western served in a modern Khmer-styled setting, and offers a sensational view of the pool and landscaped garden through its towering glass walls. Hotel is only 2-minute walk to the Angkor Shopping Arcade night market, 5-minute walk to Cambodian Cultural village, less than 5-minute drive to the Pub Street, and only 10-minute drive away from Siem Reap International Airport. ... more   less 
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