We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“nice ambiance, but managed like a factory”
Review of Royal Empire Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Royal Empire Hotel
Ranked #138 of 340 Hotels in Siem Reap
Certificate of Excellence
Phnom Penh
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“nice ambiance, but managed like a factory”
Reviewed 1 January 2013

This hotel caters to large tour groups. The tour buses were constantly coming and going. Large group of tourist were quite noisy. We booked on our own - not as a part of a tour - and felt overlooked. Overall clean and nice decor. Not near the tourist area.
We had major problems with our room. The electricity went on the fritz twice in the middle of the night, cause the AC to stop and lights to come on. We called and had people in our room at 2am to fix it. But it happened again at 4am. There was a loose wire we had to keep jiggling it. We lost a lot of sleep. Also had a very poor quality shower head (crusted over and water spraying 10 different directions) and poorly designed shower (door allowed large amounts of water to pool on the floor). Our friends in a room down the hall had the exact same problems with their shower. After talking with the staff the next day at length (no manager to be found) we had no resolution and no offers to make up for our terrible experience. There are so many other good hotels in Siem Reap - skip this one!

Room Tip: When booking over holidays, especially new year and Christmas, book a room facing the opposite direc...
See more room tips
  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kimnem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin-ouk, Manager at Royal Empire Hotel, responded to this review, 27 January 2013
Dear Sir or Madam,
Greetings from Royal Empire Hotel! Siem Reap Cambodia.

Thank you so much for your choosing our hotel to stay during your vacation. We really appreciate for your review of our hotel, but it sound very hard for us to accept while we tried our best to solve the problem but it happen again.

You said that the large tour group in the hotel, we are running more than 100 rooms it should be many people and buses at the hotel. Just to inform you that during the peak season, there must be the large tour group and many people back and forth in every hotel, as long as you stay in boutiques that you will see less people.

Anyway, we are the management of the hotel really sorry for what happen to you and your friends while staying with us.

Best Regards,
The hotel management,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

553 reviews from our community

Traveller rating
    253
    200
    63
    20
    17
See reviews for
103
186
49
9
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 December 2012

Our family spent Christmas in this hotel. The Christmas Eve diner was very well organize and the food was fabulous.

The hotel service was tip top. Overall, it was a pleasant time and I would definitely recommend tourist coming to Siem Reap to stay here

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Fivizen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 December 2012

We stayed here for 8 nights as a couple and part of a tour group in Dec 2012. The rooms are decently sized and clean, and we have a room overlooking the pool which was pleasant. When we were there, we understand this hotel caters to tour groups (wherein we are one of them), and business has expanded (they have added a new wing), yet the staff remains attentive and friendly, Breakfast spread is not sumptuous but adequate. The pool provides great reprieve especially after a long hot day exploring the temples or trekking the jungles. Massage/spa is however disappointing, the masseuse we have (on 2 occasions) were not up to mark. Air-conditioning in the hotel overall and room was good. Location is also adequate, it is 10-15 min from the Airport, and 10-15min to the old market place (akin town centre) and 10-15 min to Angkor Wat temples. This is not a luxe hotel, but if you are looking for a clean no nonsense air-conditioned room with adequate hot water bath/ shower place, at an ok location, this is it.

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sharewise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 December 2012

The hotel itself was very nice with a large swimming pool. However, the beds were so hard that I considered sleeping on the floor. I wish I would have looked at the location before I booked. While it was a short tuktuk ride to town, I would have preferred to be in the middle of town and able to walk to the markets.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MBatzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montréal
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 December 2012

We booked for a double bed but it wasn't available, so we got two single beds. Staff was very helpful and move beds for making one big bed. Our room was beautiful and very clean, separate bath and shower. We had some problems with wi-fi, but staff resolve them in 10 minutes. The breakfast is big and variate. This hotel is well located, near night market and Angkor.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank diablotin_voyageur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 23 December 2012

We are a family of 2 adults and 3 kids, so we asked for an interconnecting room. One room had a king-size bed which my husband and son shared. The other room had two super-single beds pushed together which my 2 daughters and I shared. The arrangement didn't work well for us because my youngest daughter didn't want to sleep in the middle with the groove, so both of us were squeezed on one bed with me feeling like I'm going to fall off any minute. The mattresses and pillows were also very very firm, which contributed to 3 nights of bad sleep. Our reservation said automatic upgrade from superior to deluxe rooms for stays of 3 nights or more. But our rooms were not of deluxe quality in my opinion. We were situated next to the lifts, and I could hear the lifts' "ting-ting" sounds during peak hours and at night. Our rooms had a view of the next door's hotel wall, less than a meter away. Towels were not given at all when we checked in. We had to request 3 times for them to deliver 2 sets per room. On the second day, one set was removed by house-cleaning and we were left with just one set for 3 persons for the next 2 days. The free wi-fi was non-existent even though our rooms were above the lobby area. We could detect the next door hotel's wifi signal, but too bad we couldn't log-in. Wifi also not detected in restaurant or pool. Only the lobby had wifi. I also tried the aroma oil massage provided by the hotel. It was a lousy experience. Shower cap and disposable underwear were not provided. The towel given just barely covered my body. The air-con in the massage room blew directly at my head and shoulder, so I felt cold. When I asked the masseur to turn up the temperature, she switched off the air-con. I bared with the stuffiness for a while but finally couldn't stand it when a mosquito bit me. So I asked her to turn on the air-con, and it blasted cold air at me again. The masseur also didn't use much strength; my tired muscles were not relieved at the end. I would say the only good points about this hotel is the quiet, clean swimming pool with a smaller pool for kids, and the wide-spread buffet breakfast. The chicken porridge tasted really good and I like the freshly-cooked eggs. It's also next to a small local market with a fruit stall, a mini-mart and some food stalls. But I would not recommend eating at those food stalls because there were flies all over. The mini-mart was a life-saver for us with their stock of yogurt, Korean choco-pie and instant cup noodles when my kids were hungry.

Room Tip: Do not take rooms 301 and 302. They are just outside the lifts, so you can hear the "ting-ting...
See more room tips
  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zinc6539
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin-ouk, Manager at Royal Empire Hotel, responded to this review, 29 January 2013
Dear Mr. & Mrs. Zinc,
Warmest Greetings from Royal Empire Hotel!

We are the management of Royal Empire Hotel, would like to express our sincere to thank for choosing our hotel for your accommodation, and many thank for your dropping your feedback.

We feel very sorry for unexpected problem occur during your stay, and we are much disappointed to learn that our services and facilities fell short of your expectation, whilst we have tried our best to provide the efficient and quality services to our customers. To prevent recurrence of the same kind, we have reminded the front-line staff again to always handle the customer's instructions with proper care. Again, we deeply apologize for the frustration you and your family came across.

Furthermore, many thank for your bringing this matter to our attentions, which enables us to improve our services and facilities more efficient. Finally we do hope this isolated matter will not spoil your confidence and looking forward to serving you better in the future.

Best Regards,
The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huddersfield, United Kingdom
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 14 November 2012

We stayed at this hotel for 12 nights. I chose this hotel because of the reviews as suggested on tripadvisor. We were met by Sam the hotel manager at the airport to escort us to his hotel. Throughout our stay every member of the hotel staff went beyound there call of duty to ensure that our stay was as best as it could possibly be and we were certainly not dissapointed.
The attentative staff made our holiday one that we will always remember. We had a beautiful room (227) over looking the pool. Breakfast was included it was a hearty buffet style and the cusine suited all your dietry needs. We also had evening meals and they were excellent and supplement by excellent service also it was good value for money. Spending 12 nights we felt that we got to know the hotel staff very well we felt like familiy members. Sam the hotel manager went out of his way and offered us 2 VIP tickets it was a red carpet job to enable us to go to Angor Wat on 2/11/12 the special occasion was provided by Cambodian tourism minister to promote this area as a holiday destination amongst other Asian countries ministers who were also in attendance.What an evening we were one of the lucky few to celebrate this occasion within an impressive iconic location they lit up the temple followed by celebratery firework display. An event that we will never forget and I cannot thank Sam enough and his staff for making our stay in Siem Reap so memorable.

Room Tip: Ask for a room over looking the hotel pool perferably with a balcony. If availabity allows and your...
See more room tips
  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stag300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Siem Reap hotels
0.5 mi away
Ree Hotel
Ree Hotel
#178 of 340 in Siem Reap
4.0 of 5 bubbles 216 reviews
0.1 mi away
Apsara Angkor Resort & Conference
1.3 mi away
Pacific Hotel & Spa
Pacific Hotel & Spa
#74 of 340 in Siem Reap
4.5 of 5 bubbles 515 reviews
Show Prices
Show Prices
Show Prices
1.2 mi away
Angkor Holiday Hotel
Angkor Holiday Hotel
#180 of 340 in Siem Reap
4.0 of 5 bubbles 527 reviews
1.3 mi away
Regency Angkor Hotel
Regency Angkor Hotel
#124 of 340 in Siem Reap
4.5 of 5 bubbles 180 reviews
0.2 mi away
Kouprey Hotel
Kouprey Hotel
#96 of 340 in Siem Reap
4.5 of 5 bubbles 141 reviews
Show Prices
Show Prices
Show Prices

Been to Royal Empire Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Royal Empire Hotel

Property: Royal Empire Hotel
Address: National Road 6 | Airport Road , Phum Krous, Sangkat Svay Dangkum, Siem Reap, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #138 of 340 Hotels in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:4 star — Royal Empire Hotel 4*
Number of rooms: 222
Official Description (provided by the hotel):
Built around a stunning landscape with Khmer décor and hospitality, Royal Empire Hotel offers visitors to Siem Reap the ultimate in luxury and services. It features an outdoor salt water pool, a restaurant and bar, and free Wi-Fi access.Fitted with wooden flooring and styled with eclectic Khmer touches, spacious rooms at Royal Empire Hotel are designed to be your home away from home. Each room comes with satellite TV, safety deposit box, complimentary bottled water, tea /coffee making facilities, bathrobes, slippers and a private bathroom with bathtub, show cubicle, bathroom amenities and hair dryer. Guests can enjoy a dip in the outdoor salt water pool, workout in the fitness centre, and indulge in massage and spa treatments while delighting in the splendor of historic and charming Siem Reap Angkor.Emerald Restaurant specializes in both local and international cuisines ranging from Khmer, Chinese, Thai, Asian and Western served in a modern Khmer-styled setting, and offers a sensational view of the pool and landscaped garden through its towering glass walls. Hotel is only 2-minute walk to the Angkor Shopping Arcade night market, 5-minute walk to Cambodian Cultural village, less than 5-minute drive to the Pub Street, and only 10-minute drive away from Siem Reap International Airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Fastbooking, Asiatravel.com Holdings, Southall Travel, HostelWorld, Hotels.com, Booking.com, Priceline, TravelUp, Agoda, TripOnline SA, Traveltool, S.L.U., Cancelon, Evoline ltd, HotelQuickly and Hotel.de so you can book your Royal Empire Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing