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“Nice hotel, and close to everything you came to experience”
Review of Royal Empire Hotel

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Royal Empire Hotel
Ranked #147 of 361 Hotels in Siem Reap
Reviewed 22 December 2013

I liked this hotel quite a bit. Siem Reap is a hot place, and the air conditioning worked wonderfully. That alone put it on the A list, but in addition, the rooms were large, good bedding, nice tub and shower area. A flat screen accompanied all this with international multi language programming. BBC news and HBO. Hard to beat when your passing out at night after a long day chasing ancient relics. The hotel though could use a little more insulation in the walls, as you can clearly hear the conversations of those guests coming in later than you, or leaving for that early flight in the hallway.

I wanted to try the pool out as it looked terrific, but never managed to find the time. Nonetheless, it looked very inviting, and had a bevy of tourists in it throughout my crossings. As the pool was on the way to the breakfast area after crossing through the lobby, I came across it every morning. Speaking of breakfasts, it was quite adequate. International fare, varying in quality, but some exceptional items. Coffee wasn't good, tea was much better. The omelet bar, was very good. A large number of choices were present so weather you wished Pho or eggs and bacon, you could indulge yourself.

The location was quite central to the things you would visit Siem Reap for. Angkor Wat, Angkor Thom, The Angkor Museum, Pub Street, the Night Markets. A tuk tuk ride to or from Pub Street and the Night Markets was around 3 to 5 USD with tip included, and as with everything in Cambodia, the price is negotiable.

On the plus side: the hotel staff (exceptional), rooms, location, pool area, in room wi-fi (good in the room, and the lobby), included breakfast (it's average in my opinion, but any included breakfast is usually better than foraging you own meal early in the morning), the hotel bar (excellent service and good wi-fi, however spirit choices are somewhat limited)

On the downside: Some noisy neighbors that you can hear too easily.

Would I stay there again? Absolutely.

Room Tip: ask for a pool view if you'd like more quiet, street view if you want to glance upon the action...
  • Stayed: November 2013, travelled as a couple
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1  Thank steve9631
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sokmono, Sales Executive at Royal Empire Hotel, responded to this reviewResponded 30 December 2013

Dear Steve9631,

Season greetings from Royal Empire Hotel!!
First of all, let us express faithful thank to you for choosing Royal Empire Hotel being valuable for your accommodation and relax during your holiday in Siem Reap - Angkor, Cambodia.

Especially, your kind to taking valued time to share your experience regarding to your recent stay with us, I myself and my team very pleased to read that, you have enjoyed your stay with our exceptional staff, hotel facilities & amenities and it was a pleasure to have you as our guest.

At the same time, On behalf of the Management & Staff, I personally do apologize regarding to quality of coffee and some noisy from neighbor, with your constructive feedback, we will work with F&B team to take good care of coffee 's quality in breakfast and do all best to cut noisy off.

Last but not least, we would like to take this opportunity to thank you for your collaboration, and hope to see you again soon in Royal Empire Hotel.

Best Regards,
The Management

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322 - 328 of 557 reviews

Reviewed 11 December 2013

I must say that the staffs are very polite and helpful and they greeted us all the time. We arrived early before check in time and yet the hotel prepared us a room. The breakfast was good. We have no complaints about the hotel. Swimming pool was great for kidss. Even the room service was fairly fast.. My tour was booked through a tour agent. Thanks to my Agent in Malaysia.and also thanks to Mr. Sareth my tour Guide.... who was knowledgeable and friendly... Overall, we enjoyed our trips to the all temples...Will come back again..

Room Tip: Choose room facing pool.. 4th floor
  • Stayed: December 2013, travelled with family
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1  Thank Vijeyini K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013

I’m very impressed by the hospitality and courteousness towards us by all of the Hotels staff, especially:
Sukhol – who’s very cute, charming & polite, sweet, helpful and patience with us.
Mr Tha – was very accommodating and calm in handling some issues about a mobile phone.
Everyone at the reception and especially the waiters and supervisor who served us during our morning breakfast. They did an excellent job with remarkable PR skills!
Chey – our fun and sweet guide!
Tra – our sweet tuk tuk guy..

Our experience in Siem Reap was unplanned, exiting and truly memorable.

Room Tip: Deluxe room facing the pool
  • Stayed: November 2013, travelled with friends
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Thank ZahiraA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013

We stayed at Royal Empire hotel as part of a tour and were very pleased with service, cleanliness, and included breakfast. The hotel was a bit of civilization in a very hot and crowded part of the world . Showers were great Cambodia is a 3 shower a day country , so this is a big deal ! . The lovely pool area we didn't use but our room had a nice view of the pool and knowing it was available was nice . There was a quick power outage while we were in elevator and staff was there in less than1 minute and got us out . Staff was helpful and fast extra pillows and towels arrived in our room within about 5 minutes . Would be happy to stay there again

  • Stayed: November 2013, travelled as a couple
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Thank a5150mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2013

dtayed four nights at this 4 stars hotel in siem reap. the hotel is very busy with lots of groups. the wifi in our room did not work, and after two nights they transfered us to another room. in both rooms the bathroom door had a broken knob and they put some temporary locks. in both rooms some of the elctrical outlets did not work and also some lighting. the room keys were not working proparly and we had to go down to the reception several times. the breakfast was good but the tablecloths were with lots of stains. this hotel supposed to be 4 strars hotel. the staff is very nice and helpful, and the simmig pool was great.

  • Stayed: November 2013, travelled with family
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1  Thank Shaoulse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2013

Not sure when this hotel opened, but when I visited it (March 13) it felt like they were going through teething problems.Lifts not working, restaurant food average, room cards sometimes working. The staff were willing and helpful, even if they were newbies. Swimming pool was cool enough and the pool services, i.e. towels, food and drinks was good.
Breakfast was interesting as half of the hotel was taken up with Far Eastern folk on tour, Their behavior was different to what I was used to, I dropped my book on the table I was shown to and went to get some food and drink, which I must say there was a plentiful variety, and came back and found these guys had just taken the table over and my book was on the floor.I suppose that what makes life interesting.

  • Stayed: March 2013, travelled solo
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1  Thank FWWing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalEmpireH, Manager at Royal Empire Hotel, responded to this reviewResponded 7 November 2013

Dear FWWing,

My warmest greetings from Royal Empire Hotel.

First of all, Let us take this opportunity to express our faithful thank for choosing our hotel being valuable for your accommodation and relax during your holiday in Siem Reap - Angkor. It was a pleasure to have you as our guest.

At the same time, thank you very much for your constructive feedback to our Facilities, Dining, Service and Staff. We do very sorry to read that your experience with us was not meet your expectation. On behalf of the Management & Staff, I personally do apologize for any inconvenience cause happen during your stay with us.

We have learn a great deal from your sharing, and will do all best to improve those, also, do hope to gain back your confidence so that you may consider to stay with us once again the next time.

Best Regards,

The Management

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Reviewed 2 November 2013

After our group arrived at the Siem Reap airport, i was surprised that we had a nice Toyota Camry car who fetched us from the airport going to the Royal Empire Hotel. The employees at the hotel lobby are very accomodating..They immediately gave us our welcome drinks.Handled our inquiries very well. They brought our luggages immediately to our designated rooms. The rooms are nice with wifi..Have a pleasant view from my room.The swimming pool is very nice..The buffet breakfast is great.if ever i will have a chance again to come back in Siem Reap, i would love to stay again in this hotel.And i will recommend it to my friends..

  • Stayed: September 2013, travelled with friends
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Thank Jeanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Empire Hotel

Address: National Road 6 | Airport Road , Phum Krous, Sangkat Svay Dangkum, Siem Reap, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #147 of 361 Hotels in Siem Reap
Price Range: £26 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Royal Empire Hotel 3.5*
Number of rooms: 222
Official Description (provided by the hotel):
Built around a stunning landscape with Khmer décor and hospitality, Royal Empire Hotel offers visitors to Siem Reap the ultimate in luxury and services. It features an outdoor salt water pool, a restaurant and bar, and free Wi-Fi access.Fitted with wooden flooring and styled with eclectic Khmer touches, spacious rooms at Royal Empire Hotel are designed to be your home away from home. Each room comes with satellite TV, safety deposit box, complimentary bottled water, tea /coffee making facilities, bathrobes, slippers and a private bathroom with bathtub, show cubicle, bathroom amenities and hair dryer. Guests can enjoy a dip in the outdoor salt water pool, workout in the fitness centre, and indulge in massage and spa treatments while delighting in the splendor of historic and charming Siem Reap Angkor.Emerald Restaurant specializes in both local and international cuisines ranging from Khmer, Chinese, Thai, Asian and Western served in a modern Khmer-styled setting, and offers a sensational view of the pool and landscaped garden through its towering glass walls. Hotel is only 2-minute walk to the Angkor Shopping Arcade night market, 5-minute walk to Cambodian Cultural village, less than 5-minute drive to the Pub Street, and only 10-minute drive away from Siem Reap International Airport. ... more   less 
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