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“One of the best experience we ever had!”

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Diamond D'Angkor Boutique
Ranked #24 of 357 Hotels in Siem Reap
Certificate of Excellence
Indaiatuba, São Paulo, Brazil
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“One of the best experience we ever had!”
Reviewed 15 April 2014 via mobile

We've stayed in this hotel for 3 nights and it was one of the best experience we have ever had.

The rooms are very clean, big and comfortable and the best thing of this Boutique is the the staff and the services they offer.

We couldn't believe how many things were complimentary (tuk tuk all day to the temples, taxi to the airport, one meal in the restaurant, a mobile phone to contact anyone in Siem Reap, frigobar, internet).

Together with all this things there is a kind, helpful, professional and attentive staff. They made our experience in this place unique!

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Lucas T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamond D'angko... B, General Manager at Diamond D'Angkor Boutique, responded to this review, 16 April 2014
Dear Lucas T,

Thank you so much for your taking your time to share your experience at Diamond D'Angkor Boutique. We are glad that you enjoyed your stay with us.

Your kind comments about our room, staff is very much appreciated. As such, I will definitely share it with our Team, as they will be happy to know that their customer care efforts are realized.

Once again, thank you for choosing us and your recommendation, and we look forward to welcoming you back again on your next visit Siem Reap, Cambodia.

Always at your service,

Sokhemra KHOUN (Mr.)
General Manager
E:khemra@diamondangkor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (122)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Kota Kinabalu, Malaysia
Level 4 Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 April 2014

My second visit to Siem Reap but fisrt time stay at this hotel. A bit pricey if compare to other hotels at same standard.

BUT... Hassle free!!!

Stayed there for 3 nights. The moment I stepped out Siem Reap airport, everythings had beed well taking care of and properly arranged by the hotel, airport return transfers, fast check-in, local hand phone provided, allocated tuktuk with knowledgeable driver, free laundry(unlimited!!!), free one meal per stay(or per booking? if per booking next time I'll split to 3 bookings... hahaha), acceptable free breakfast, free mini-bar, ok speed wifi, good attentive hotel's staffs, and many more... and it is close to pub streets and night market, only about 5 mins walk.

I arrived quite early that day, around 8:00am, the hotel allowed me to check in early, really apreciated. The day i check out because was too early breakfast not ready yet, but the staff prepare a bacon sandwich for me, great!

My only complain about this hotel is the lighting, can be brighter

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bngst-sa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamond D'angko... B, General Manager at Diamond D'Angkor Boutique, responded to this review, 16 April 2014
Dear bngst-sa,

Thank you for taking the time to share your kind 5*review about your recent visit. I was absolutely delighted to read that you enjoyed your time with us.and I am therefore delighted that we have still met your expectations, and thank for your kind feedback about the light we'll readjust soon during low season.
I hope we have the opportunity of welcoming you back to the Diamond D’angkor Boutique in the near future. please do not hesitate to contact me direct i will personal take care you if you have chance to come back ( Your 3rd visit to Siem Reap) .
Yours sincerely,

Sokhemra KHOUN (Mr.)
General Manager
khemra@diamondangkor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 11 April 2014

After pouring through hotel reviews for hours my cousin and I chose this hotel based on the trip advisor reviews. All to aware of the overbooking problems at high season time in Siem Reap, I attempted to confirm my booking twice by phone and once by email in the days prior to our arrival AND my intuition was realised last night. After an 18 hour journey to get to SR, we arrived to the all too common story of overbooking. The staff were courteous and reassuring, had booked into another hotel and assured us we would be collected the next day to bring us back to the Diamond. However, we declined the offer on principle.. I can understand a little overbooking, but come on .... a telephone an email confirmation should not have warranted an assumption that we would not show up. This is an all to common practice in SR and one which indeed reflects the need for tourism development and justifies the constant construction of new hotels. Fortunately we managed to find an alternative GEM hotel at a cheaper price by midnight - four hours after our arrival in SR (review in another post). I would like to thank the manager and staff at the Diamond for his professionalism in their attempt to placate the matter at the time, but dealing with weary travellers needs to be approached with sensitivity. We booked a room for 7 days, confirmed the room and expected delivery.

Stayed April 2014, travelled on business
Helpful?
14 Thank roseeblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamond D'angko... B, General Manager at Diamond D'Angkor Boutique, responded to this review, 16 April 2014
Dear roseeblue,

On behalf of Diamond D’Angkor Boutique, please accept my apology for the inconvenience happened to your reservation recently. It was not our intention to create such an awkward and embarrassing situation, we always strive to ensure our patrons are experience the best even before their arrival, during and after their stay and we fell short of our goal this time. We appreciate your feedback and your advice and have taken the necessary steps to avoid a similar situation in the future. we hope that you will give us the opportunity to welcome you back at Diamond D’Angkor for your next visit to Siem Reap. we hope you will see the improvement and enjoy your time with us in your next visit. Please feel free to contact me if you have any further questions or comments.
Yours Respectfully,

Sokhemra KHOUN (Mr.)
General Manager
E:khemra@diamondangkor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Level 6 Contributor
1,257 reviews
147 hotel reviews
common_n_hotel_reviews_1bd8 775 helpful votes
Reviewed 6 April 2014

From Minute One we had nothing but a fantastic experience at this lovely little hotel. We were relieved to be greeted by name card, just outside the airport after going through the somewhat unnerving customs experience. A young lady with a welcoming smile handed us each a bouquet of fresh lotus flowers, and our driver took our bags.

As soon as we were comfortably seated inside the car, we were provide ice cold towels to freshen up, a delicious treat since it was already about 95 degrees at 11:30 a.m. Our hostess spoke English well and answered our barrage of questions en route. She was pleased to teach us how to say hello, good bye, and thank you in Cambodian. The young driver was like a little old man - driving us very slowly and carefully to our destination.

We were very warmly greeted by the staff at the quaint lobby of The Diamond, who all pitched in to help us get situated for our 3-night stay. We were provided a simple cell phone, so we could call our personal tuk tuk driver any time we required his services. We were also given a list of suggested tourist sites to check out.

The hotel is beautifully maintained. The lobby area, which includes the pub and dining room, is open to the outside and local foliage adorns the courtyard. There's a lovely little swimming pool (with bath temperature water) just behind the bar area. The hotel is a bit removed from the main drag, but then we had no issues with noise from the Night Market or Pub Street.

Our Deluxe Superior room was on the 2nd floor, with a large balcony overlooking the pool. There is no elevator, but we prefer stairs anyway to keep in shape. We never had to carry our own bags, as someone was always a step ahead of us providing impeccable customer service. The hallways are wide open to the outside, and occasionally we'd encounter a friendly little lizard on the wall. Being from a tropical climate, I appreciate them because they eat spiders and other unwanted crawlers. We had no problems with creatures during our stay.

Dinner was on the house our first night, and it was absolutely amazing. The cream of vegetable soup might have been the best we've ever had. I think they have a secret chef on staff! The mango salad was also amazing.

We weren't too sure at first about the 'pan-fried' chicken entree, but it was more of a char grilled preparation - no breading. The chicken was all white meat, crisp on the outside, juicy and tender, just amazing. They don't have a lunch/dinner menu at The Diamond, but if they did we'd probably have eaten here often. Our welcome dinner was the best meal we had while in Siem Reap.

We loved the Happy Hour half price drinks - $2.50 US for most mixers. The bartender makes a fabulous dacquiri with fresh squeezed limes.

Breakfast was fantastic. Made to order omelets or 'fried eggs' each morning, plus a buffet including fresh fruits, cooked vegetables and noodle dishes, meats, fresh croissants and breads, yogurt, even dry cereal if you want. More than you could possibly eat, and they served late - until 10 a.m.

The room was wonderful - plenty of space, the king bed divine. We were pleasantly surprised with a lovely fruit platter upon first entering our room. The mini bar was refilled every day at no charge. You're provided complimentary water, soda, and beer, along with the usual coffee and tea.

The shower head was heavenly - I want one like it at home now. Toiletries provided included body foam, shampoo, shaving kit, toothbrushes and toothpaste, Q-tips, etc. We loved the bathrobes and flip flops. There's also a hair dryer and a safe, but no iron or ironing board.

The only improvement I might suggest is possibly adding some brighter lighting in the room. The lighting is subtle and romantic, but it's a bit difficult to apply make-up in that kind of lighting.

By the third day of our stay, we had a pile of laundry accumulated because it was so hot touring the temples that we both went through at least two outfits per day. So we brought it all down to the reception desk, and they returned it all to us before six p.m. - dry cleaned and folded AND at no charge.

The best "amenity" provided with our package was our personal driver, Mr. K. He was never late for scheduled tours, no matter what time of day, and he always greeted us with a big smile. He was so thoughtful, taking care to slow down when we were approaching bumpy areas. If a tour bus pulled out in front of us, he'd slow down and move to the side of the road so we wouldn't choke on diesel fumes.

Mr. K spoke good English and took time to answer our unending questions. He was full of suggestions about what tourist sites to visit and when. He also gave us some very good restaurant suggestions. You'd be fortunate to get Mr. K for your personal driver.

We thought we might encounter a problem our last day at the hotel because we'd booked a very late flight out of Siem Reap to allow ourselves another full day for touring. And since check-out is noon, we hoped we could store our luggage. Well, this detail was also taken care of far above and beyond our expectations.

The hotel manager assured us that, if no one had booked our room for the following night, we were welcome to keep it until we departed for the airport at 7:15 pm - AT NO CHARGE ! We couldn't believe it.

Turned out our room WAS booked though. So the manager actually apologized and gave us a new twin room on the first floor to move our things into, so we could shower late in the day and use the pool that afternoon, or take a nap ... whatever we needed to do, all gratis. NEVER have I seen this kind of service in any hotel, anywhere in the world. The manager didn't charge us even half a day extra, though the maid would have to completely redo the room after we finally left.

The commitment of the entire staff at Diamond to make our stay comfortable and enjoyable was like nothing we've ever experienced. If I went back to Siem Reap, I wouldn't even bother looking at other area hotels.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FancyFree55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamond D'angko... B, General Manager at Diamond D'Angkor Boutique, responded to this review, 7 April 2014
Dear ML T,
Thank you so much for the 5* review that you have shared with us about your recent visit to our boutique. It is such a pleasure to hear all of the wonderful comments mentioned every points in details and I am therefore delighted that we have once again met your expectation.
We thank you for your stay and we look forward to seeing you again during your next trip to the Siem Reap, Cambodia.

Best regards,

Sokhemra KHOUN (Mr.)
General Manager
khemra@diamondangkor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, Texas
Level 4 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 April 2014

The staff were very friendly and genuinely interested in making my stay as pleasant as possible. The rooms are clean and comfortable and the inclusion of a driver and laundry service adds a lot to the value provided. I will definitely stay here again.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JBFW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamond D'angko... B, General Manager at Diamond D'Angkor Boutique, responded to this review, 7 April 2014
Dear John B,

Thank you very much for staying at Diamond D'angkor boutique and sharing your experience. we could only wish that anyone want to know our boutique begins from your review, do hope to welcome you back to our boutique soonest.

warm regards,

Sokhemra KHOUN (Mr.)
General Manager
E:khemra@diamondangkor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 April 2014 via mobile

This was a great place to stay at in Siem Reap. Since it gets quite hot in the afternoon, you can cool off in the pool.
Lots of stuff is free/included. We made the mistake to arrange a tuk tuk for the next day before we checked in. Don't do that, since the tuk tuk are also free to be used.
The staff was very friendly and helpful. After we visited the landmine museum, we wanted to provide some gifts to the museum, but couldn't go there anymore. The tuk tuk drivers organized this for us, which was very kind!
We'd love to come again, we had a wonderful time!

Stayed March 2014, travelled as a couple
Helpful?
Thank Andy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamond D'angko... B, General Manager at Diamond D'Angkor Boutique, responded to this review, 7 April 2014
Dear Andy C,

Thank you so much for taking your time to share your experience with us. We are delighted to learn that you enjoyed with a wonderful time at Diamond D'angkor Boutique!

Your kind endorsement about our pool and staff is greatly appreciated. To know clearly about the package please always sent us a notice ahead of time that we can assist before hand. Once again, thank you for choosing us, and we look forward to welcoming you back again in the near future.

Always at your service,

Sokhemra KHOUN (Mr.)
General Manager
E:khemra@diamondangkor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 4 Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 April 2014

We paid about $85 for the hotel and for that the value is great. Nice rooms. You also get a lot of freebies - free phone , free laundry, free airport pickup and drop. You also get a free meal once during your stay. The location is great - you can walk to pub street, old market and the night market but the hotel is in a side lane and the immediate neighbourhood is very quiet.

Cons - there were too many insects and lizards on the walls in the passages and that really needs to be resolved before I can recommend this hotel. We literally had to run into our rooms at night to avoid them at night. We also noticed that this was more prominent on the 2nd floor but the 1st floor seemed much better.

The food at the hotel is not good - however with the variety of restaurants at pub street with walking distance this is not a deal breaker as you won't end up eating here anyways.

Room Tip: Ask for a room on the first floor
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CYMody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamond D'angko... B, General Manager at Diamond D'Angkor Boutique, responded to this review, 4 April 2014
Dear CYMody,

Thank you for providing us with your valued feedback and thoughtfully highlighting your points, which are certainly appreciated.
I deeply regret the unpleasant experience during your stay about food, insects & lizards along the corridor that make you scare.
We deeply regret not meeting your expectations this time but nevertheless hope to welcome you back again to see the overall improvements.
Best regards,
Sokhemra KHOUN (Mr.)
General Manager
E: khemra@diamondangkor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Diamond D'Angkor Boutique

Property: Diamond D'Angkor Boutique
Address: Road 50 (Sok San), Group 08, | Sang Kat Svay Dangkom, Siem Reap 17355, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #24 of 357 Hotels in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Diamond D'Angkor Boutique 3.5*
Number of rooms: 15
Official Description (provided by the hotel):
For a luxury comfortable boutique that you have been looking for, during your prestigious time in Siem Reap, Cambodia, is Diamond D'Angkor. Located just a corner-turn at the Old Market (Chars Market), you may find an intimate and fashionable 'Boutique' style of diamond which is very independently convenient for couples, families groups of individuals with a vast spacious, intuitive and affordable comfort Superior, Deluxe and Junior Suite Rooms. With its 15 marvelous-gorgeous Superior, Deluxe and Junior suites, Diamond D'Angkor Boutique uniquely provides you all with a 24-hour mini bar. Also you could enjoy your coffee time at our fast and charming service of beverage Diamond Cafe. Moreover, to ease and make your stay even more relaxing, Diamond D'Angkor Boutique cordially offers: -A very unique warm welcoming concierge services, Cool and sweet welcoming soft beverage of your choices at your arrival, -In-room checking in services - late check out services mode, -Daily complimentary laundry services at your ease, -Daily local fruits in your basket with Western or Asian mini buffet breakfast included in your stay, Variously Western, European, Asian and Khmer delicious breakfast, lunch and dinner at Diamond Cafe and 24-hour mini bar, -Convenient hand phone for local and international calls, Real time high speed Wireless Fiber at your finger tip, -Comfortable transportation individual services - Air-con car, Remork, -Reliable licensed tour guides at your affordable consumption, Exceptional service of free using "mini iPad" and "mobile laptop" for your convenient business. ... more   less 
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