Having just stayed at the Peninsula Bangkok prior to this hotel, I was probably a bit spoiled and hard to please. I found the overall experience at this hotel very enjoyable. The rooms were quite basic but kept very clean. What really set this hotel apart was the exceptionally friendly staff and the great service they provided. David who worked at the front desk in the evenings was very personable and went out of his way to make our stay perfect. Having a driver and car included for the duration of our stay as well as the minibar, breakfast, laundry and cellphone was very nice as we felt that we were not being nickeled and dimed all the time like some other hotels.
The only negative experience I had was with the initial airport pickup service. Although I had just received an e-mail that very morning from the hotel confirming my flight and time of arrival and assuring me that their staff would be at the airport to greet me, upon arrival the greeting party was absent. We waited for well over an hour outside the airport, the whole time being pestered by every taxi and tuk tuk driver that passed us. I finally asked one of the other hotel drivers if I could borrow his local cell phone to make a call to my hotel. After the call my driver showed up a few minutes later apologizing profusely. As his English was very poor, I could not quite understand the excuses.
The hotel certainly made up for the initial disappointment once we arrived at the hotel. I hope the hotel staff realize that first impressions are very important and a negative one can be a big obstacle to overcome. The driver that picks up the guests at the airport is the first impression and must be timely.
I would certainly stay here again and recommend it highly.
- Official Description (provided by the hotel):
- For a luxury comfortable boutique that you have been looking for, during your prestigious time in Siem Reap, Cambodia, is Diamond D'Angkor. Located just a corner-turn at the Old Market (Chars Market), you may find an intimate and fashionable 'Boutique' style of diamond which is very independently convenient for couples, families groups of individuals with a vast spacious, intuitive and affordable comfort Superior, Deluxe and Junior Suite Rooms. With its 15 marvelous-gorgeous Superior, Deluxe and Junior suites, Diamond D'Angkor Boutique uniquely provides you all with a 24-hour mini bar. Also you could enjoy your coffee time at our fast and charming service of beverage Diamond Cafe. Moreover, to ease and make your stay even more relaxing, Diamond D'Angkor Boutique cordially offers: -A very unique warm welcoming concierge services, Cool and sweet welcoming soft beverage of your choices at your arrival, -In-room checking in services - late check out services mode, -Daily complimentary laundry services at your ease, -Daily local fruits in your basket with Western or Asian mini buffet breakfast included in your stay, Variously Western, European, Asian and Khmer delicious breakfast, lunch and dinner at Diamond Cafe and 24-hour mini bar, -Convenient hand phone for local and international calls, Real time high speed Wireless Fiber at your finger tip, -Comfortable transportation individual services - Air-con car, Remork, -Reliable licensed tour guides at your affordable consumption, Exceptional service of free using "mini iPad" and "mobile laptop" for your convenient business. ... more less
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