We booked online because this place was recommended by Lonely Planet as having very friendly staff and "spotless rooms." We stayed here over the holiday period and things were really booked up so we wanted to reserve in advance.
Pros: The booking emails were handled very professionally. A free tuk tuk was sent to pick us up at the bus station which was very nice. Laundry service at the hotel is good. The rooms have comfortable beds and are relatively peaceful. Location is pretty good. Water was hot. AC worked. Fridge in room.
Cons: Room was definitely not particularly clean, dusty in corners and bathroom not so nice-- fresh linens and towels, decent cleanliness for SE Asia but definitely, definitely, do NOT expect spotless like lonely planet says! TV didn't work (we didn't care about that). Staff were a mixed bag-- sometimes friendly, sometimes rude. At one point they gave us the run around when we asked the simple question of whether we could stay one extra night. They offer a lot of tour services but also a lot of pressure to book their services. Bathroom toilet was difficult to flush and the faucet was partly broken. Room was small but this isn't necessarily a bad thing.
Overall, an ok value. Good location and we felt safe. If you have your pick of place better value can be had elsewhere in Siem Reap, but it's certainly not a bad place to stay, if the rooms were a bit cheaper it would be a better value....
- Official Description (provided by the hotel):
- A Few Reason to Use Our Service - Good review from guest Consistently. - Situated at the most secure area of town center. - Neighbors are Banks, ATMs, Pub street and Old Market. - Rooms are neatly design with Clean, hygienic and comfortable. - In-house restaurant is a tasty and reasonable rate. - Tour Agent Desk for Tour, ticketing and all kind of services. - Convenience payment by Credit, Debit Master and Visa Card. - Managing by A friendly, honest and helpful professional Hotelier. - Commission and Hassle free with Family friendly atmosphere. - Wi-Fi wireless internet access (Free). ... more less
- Reservation Options:
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- Also Known As:
- Mandalay Hotel Siem Reap