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“You'll Never Want to Leave” 5 of 5 bubbles
Review of Angkor Palace Resort & Spa

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Angkor Palace Resort & Spa
Ranked #73 of 339 Hotels in Siem Reap
Certificate of Excellence
Sydney, Australia
Level Contributor
129 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“You'll Never Want to Leave”
5 of 5 bubbles Reviewed 1 August 2014 via mobile

My main purpose of visiting Cambodia is to see the Angkor Wat temples, as I had admired these structures for quite some time. Little did I know that I would fall in love with this gem of a resort as well.

My boyfriend and I arrived on a Saturday night, and having travelled for at least 15 hours, 'tired' and 'hungry' were an understatement.
The check-in process was seamless. The resort staff made us sit down, feel comfortable, gave us a little souvenir scarf, and also serving us a refreshing welcome beverage. During check-in, they also organised our temple tours and offered other tourist activities.

After we were shown to our Deluxe room, which was really spacious and clean, we settled in for a bit proceeded to roam around the resort grounds. Being that it was dark, there was still enough light to appreciate the natural beauty of the resort - the gardens, trees, flowers, and of course, the pool.

We then decided to order food from the hotel as we were too tired to go out into the city for some grub. We ordered herb potato wedges, mixed veggies, and accompanied these with some cocktails. We ate and drank while being serenaded by Daisy and Mickey, the resort entertainers. They were great, so friendly and cheerful.

We truly appreciated the beauty of the whole place the next morning. My was it gorgeous! Seeing everything the resort had to offer in clear light seemed so unreal. I was taken aback by how stunning the place was.

Not only was the place gorgeous, their staff were very polite, respectful and helpful. They treated us really well, which made us feel so special. Not once did they fail to clean our room and make our bed.

The breakfast buffet was actually quite good. It had a mixture of different cuisines - Khmer (Cambodian food), Western, Japanese and Chinese. The food here varied everyday, which made it interesting each time.

Taking a dip in the pool felt like heaven after being in the sun for a couple of hours. This was made even better after ordering some drinks from the pool bar. It was pretty darn awesome/convenient.

The resort was only about a 10 minute tuk-tuk ride in so the city centre (especially the popular 'Pub Street') and a 30-minute drive to the temples, which makes this place even better than it already is.

There's nothing I can really fault this place on. The only down side is that there are lots if mosquitoes at night, but it's definitely something that's out of their control. I would advise bringing some mosquito/bug repellent.

Just a warning - you may fall in love with this place too. You've been warned. Enjoy.

Stayed April 2014
Helpful?
3 Thank simply_abz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,170 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (194)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

What makes a great trip anywhere in the world is the hotel and the driver that takes you around. My husband and I are frequent travellers and we always pay a bit more for the luxury such as Shangri-la, The Peninsular, Le Meridien etc and sometimes boutique hotels and I must say I love this hotel with its classic & beautiful Comdodian architecture, spacious clean room over looking a bit of the pool. (i swam once but find the pool a little warm) The room comes with a seperate shower and a bath which is always my preference than just to have the shower room or a bath tub without the shower room. Not a top notch super luxurious hotel but for the price you pay, it really is very good.

Breakfast was good & satisfactory with enough choices from the fried egg station to the hot noodle soup station to the variety of cooked food station (inclduing hash brown which I love), salad and cereals and best of all, it comes with freshly brewed coffee or Twinings Earl Grey tea if you prefer which I look forward to every morning.

The staff are polite and helpful.

Now comes our driver which we have booked for the whole trip of 6 days Mr. Panha whom speaks excellent English, polite and patient, always early and nothing is too much for him; always eager to please too. His car is a spacious clean Camry with very cold air cond which is brilliant after the hot & sweaty tour of the temples. Best of all, he is very professional and will not push you to shops to buy this or that. We highly recommend him whom can be contacted via his no. +855 12 402 801 or via whatsapp. He told us there are only 2 shops that sell genuine jewellery in town if you are interested in Combodian sapphire and ruby like me (very beautiful & affordable) . So, be very careful where you are taken to.

1 wrtiter gave us a very good tip, which is - there is an over supply of drivers in town and the unemployment rate is high so don't bargain with them. The extra US5 will not make us poor but it will go a long way to help him and his family. After all, the whole day driving you around town and waiting for you costs only US$30, which really is extremely reasonable. If you go to Beng Mealea which is more than an hour out of town, it's US$50 and I'd advise you to go as the ruins is very interesting and the drive out to the country is peaceful. Also, a\ways leave a little tip for the waitress/waitor that served you as they make very little a month. US$1 or 2 brings a big smile and you can see they are grateful.

On the whole, we really enjoyed this trip with good hotel and good driver (not booked through the hotel) . You cant go wrong with this 2 combination! Hope u have a good trip too. (btw, there's also the free shuttle service to town from the hotel which we never have to use as we had our driver for the whole day).

Oh yes, & there's a small balcany outside the room which you can chill out in the evening and feel the cool breeze esp. after a rain.

Room Tip: face the pool
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  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank 48Cloud99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 July 2014

Spacious rooms - We had a king size & double bed in the room (not a roll away) for 2 adults & 2 children & still had plenty of space. Beds were comfortably soft. Bathroom had a shower & tub which is a plus for kids. We were on the ground floor overlooking the lily pad filled creek which was beautiful. Terrific, huge pool - Lots of different depths to suit everyone. Slides into the kids pool were a hit with ours. Could have had more deck chairs, but as it was low season - no worries. Prices at the hotel are understandably more than in town or buying drinks from a store. Breakfast was good with lots of choices. Quiet location - We thought we would be too far from town, but it was great to have the resort amenities, while still close enough to quickly get dinner. $7 for a tuk tuk round trip & he waited for us, stopped at mini marts, ATMs, etc. $3 one way, but then you would have to flag someone to bring you back - easy enough, but having someone at hand was a plus. The staff was friendly, but often their English was limited. Arrange your own taxi or go to the "tour" desk - much cheaper than the front desk. $15 for a tuk tuk or $30 for a taxi for the day for the near temples seemed standard no matter where you stay - both easily fit 4 people.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank EBK303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Shore
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 22 July 2014

All the good things about this hotel have been said on other Trip Advisor reviews. Typical Asian welcome of cold towels, drinks etc, the excellent customer service and attentive staff, luxury, sprawling property, amenities, cleanliness, great value for money.
There does seem to be variation in what you get for free. Some get free bus transfers from the airport, some get free tours. Maybe this relates to how much you have paid for the rooms? We were charged $35 each way for the hotel transfer. Our only negative on the visit was building work was underway in the hotel and there was very loud noise, dust etc. It was close to reception so did not affect our rooms which was fortunate.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HaurakiNorthShore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
83 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 20 July 2014 via mobile

We are a family of 2 adults and a kid who visited Siem Reap between 13/7 to 18/7. We booked with the hotel directly and got a competitive package. The hotel is located 10 mins from the airport and the hotel arranged for a pickup. We were received warmly by the beating of a drum, cold towels, colourful scarves and a welcome drink. Check in was smooth and uncomplicated and allowed to check in before 2 pm. We were ushered into the villa room and were offered a spacious room with a king size bed and free wifi. We were offered a free foot massage voucher at the spa. Also a free one day ac car and driver with tour guide for Angkor Wat sightseeing.The room was located on the 3rd floor with a lovely view of the pool and the garden from a cozy balcony with a sit out table and chairs. The room has suitable lighting and there is a pillow menu included. The bathroom is large with a bathtub and a shower area with toiletries replenished on a daily basis.
This particular wing's decor has been tastefully furnished with replicas from the Angkor Wat temples. A lot of thought has gone into the selection and placement of the art and gives a wonderful feel to the place. The wing is directly connected to the hotel lobby through a corridor and is a blessing during thunderstorms and avoidance of mosquitoes in the evening. We ordered from room service frequently and they were delivering within 30 mins and the cuisine was awesome though the room service has limited options. The staff is polite and cheerful and despite having a working knowledge of English, make an effort to go the extra mile. The pool and the gym are well maintained, though one of the treadmills was not functioning. The resort is picturesque and spread over a large area with multiple lotus ponds, artificial mini waterfall, quaint wooden bridges over ponds of koi fish. The landscaping is excellent and things are maintained very well. There is an outdoor play area for kids and tennis courts along with a golf driving range.
The quality, quantity and preparation of food is uniformly great and we ate in Lily restaurant (coffee shop) and Soriya for dinner. One of the restaurants was undergoing renovation but the noise wasn't intrusive.
There is a free shuttle bus from the hotel to Pub Street every evening from 7pm at one hour intervals upto 11pm. There are motorcycle ricks haws called tuk tuk available at fixed prices from hotel to the town for single or round trips. The hotel is not walking distance from Pub Street but it's a very quiet and peaceful place, away from the hustle bustle of the highway or street noises. Every evening, a pair of ladies serenade the guests with songs from yester years but usually there are few guests in the lobby!!! In the morning, a young girl plays a traditional music instrument in the lobby area.
The tour desk can customise your itinerary to meet your requirements. They are flexible and more than willing to accommodate any specific or special requests. The hotel had arranged for a free day of sightseeing a perk unheard of in most swanky properties there. We would recommend the tour desk despite their slightly higher rates for ac car with driver and guide. We would endorse the driver Mithuna and strongly recommend Mr. Ho as a guide, if available. Extremely cheerful, punctual and knowledgeable gentleman on temple history. He bonded very well with our 6 year old child and even surprised us pleasantly with a unique T-shirt for my child as he happened to mention that his birthday was around the corner!!!
Staff who deserve a special mention- Ms Jovy the Assistant reservation manager who is very patient in answering all queries over email promptly and patiently. Mr. Sokha from the front desk who is smiling and will provide you the best advice.
Mr. Southeun, the coffee shop manager who would always ensure that we were attended to promptly and once personally brought us dinner we had ordered over room service, as his staff was busy. My child was ravenously hungry and he ensured that the fries and pasta arrived quickly before he chased away the other guests.Excellent customer service!!! Lastly, Mr. Ho our tour guide who was sprightly and energetic in making the temple tour a priceless interesting history lesson.
Pros: Excellent customer service,attentive staff, luxury, sprawling property, amenities, one day of free sightseeing with ac car, driver and English speaking guide, cleanliness, value for money, great Khymer cuisine, free spa voucher for foot massage. A laundry is located just outside the hotel premises for dirt cheap rates.
Cons: A 10 min tuk tuk ride from Pub Street, Night market. We would have loved to have an iron in the room. The souvenir shop could offer more variety.
The pros far outweigh the cons and we would love to stay there again!!!

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank DeeBeeOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balikpapan, Kalimantan Timur, Indonesia
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 15 July 2014

Great big hotel, Huge pool. The only down fall was no kids room, or activities.

Close to the centre of town but tucked away from the hustle and bustles.

Close to the airport, but you don't hear the planes.

Room Tip: we are a family of 5 so we had 2 adding rooms that were amazing and beautiful AND overlooked the poo...
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  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Natasha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 14 July 2014 via mobile

The staff are what make this hotel, friendly and courteous and willing to help. The room was clean with a comfortable large bed and a small balcony orientated towards the pool. Breakfast was included with a good selection of food for all. If travelling around the area use the services of Mr Chay driving #12 tuc tuc. He is a very safe and accommodating driver who can speak English. My family and I were privileged to have Mr Chay as company for our excursions.

Stayed July 2014, travelled with family
Helpful?
Thank Roughy67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Angkor Palace Resort & Spa

Property: Angkor Palace Resort & Spa
Address: No. 555, Phum Krous | Khum Svay Dangkum, Siem Reap 17200, Cambodia (Formerly Grand Soluxe Angkor Palace)
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Siem Reap
#21 Business Hotel in Siem Reap
#30 Family Hotel in Siem Reap
#42 Romantic Hotel in Siem Reap
#55 Spa Hotel in Siem Reap
#56 Luxury Hotel in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:5 star — Angkor Palace Resort & Spa 5*
Number of rooms: 259
Official Description (provided by the hotel):
Experience the heart of ultimate luxury and bask in the splendor of elegance at Angkor Palace Resort & Spa, the perfect base to explore the legendary Angkor Temples and undiscovered treasures in Cambodia. The only international 5-star resort designed and built by a Cambodian architect, its décor and furnishing reflect the finest in Cambodian architecture, befitting royalty and dignitaries. Nestled invitingly within a spacious 11-hectare estate, the lush resort offers you the serenity of a secluded retreat whilst ensuring you are provided with every possible convenience. ... more   less 
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Also Known As:
Grand Soluxe Angkor Palace, Resort And Spa
Grand Soluxe Angkor Palace Hotel Siem Reap
Angkor Palace Hotel
Angkor Palace Resort

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