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“Truly a five star experience!” 4 of 5 bubbles
Review of Angkor Palace Resort & Spa

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Angkor Palace Resort & Spa
Ranked #72 of 338 Hotels in Siem Reap
Certificate of Excellence
Singapore
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Truly a five star experience!”
4 of 5 bubbles Reviewed 14 December 2009

Rooms were clean, nice and spacious. Had a nice balcony as well. Fruits and water were replenished daily. The pool was a nice place to chill out. Good variety at breakfast and when I informed them that they were out of bacon, the staff specially went to cook some for me even when breakfast was ending in 15mins. I higly recommend this place if you're looking for a mixture of exploring the city and relaxation as well.

  • Stayed December 2009, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ashyees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,167 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (194)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
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  • Any
English first
Silicon Valley, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 8 December 2009

Only suggestion I would make is ask for a room near the elevator - it's a long walk down the halls to the rooms at the end, and only one way out. We used their tour guide service as well and were thrilled with our guide and driver.

  • Stayed December 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gtrotter59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
1 review
5 of 5 bubbles Reviewed 3 December 2009

We had just arrived from Saigon with my wife and 2 teenagers, therefore I was a bit apprehensive arriving in Siem Reap. Will the girls enjoy Siem Reap as much as Saigon.
Afiter our pick up at the airport we arrived at Angkor Palace Spa and Resort. and we were greeted by the staff and treated like royalties, well that's how the girls felt. I knew then we were going to have a great time.
The staff were very friendly and assisting. The rooms were adjoining and well presented, could not ask for more we loved it. What we loved most of this resort is that it's of the main road, seculded and peaceful. Really everything about this resort was great. The resort is really well located it takes approx 10-15mins to travel to the city, Angkor Watt and the airport. Travelling with the tut tut is one of the best way to travel. Our driver's name is Khung, you must ask for him when at the resort, he is a very nice gentleman.
Only one disappointment is the breakfast buffet, we probably arrive at the the wrong time because there was a big group of Koreans - could not help thinking that the buffet was catered towards them. There was to many asian dishes. I would rather see local Khymer food, but you can't please everyone
In conclusion we all had a great time, 2 nights is not enough. We will be back hopefully next year. We love Siem Reap, Angkor Watt and Angkor Palace and Spa resort, thanks Hang Vannak for looking after us.

  • Stayed November 2009, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Yingkarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
calgary, canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 1 December 2009

Choose this hotel as part of a private tour package. Found the hotel to be of excellent quality and service. Great pool and spa service, free hour of internet usage and the breakfasts were first class.
Would recommend this hotel to anyone.

  • Stayed October 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hrmorris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
2 reviews
5 of 5 bubbles Reviewed 30 November 2009

We have had a wondeful four days here. The hotel is quiet and well laid out, with spacious clean rooms, great bathrooms, and a relaxing pool area. The staff are all very friendly, and the hotel helped us find an excellent English-speaking guide to show us around the Angkor complex (Mr Ho).

The hotel is close to all the sites of the Angkor Wat complex and a short tuk-tuk ride into the centre of Siem Reap, so you cannot go wrong.

One thing to note. Breakfast and lunch are very good here (we have enjoyed some good meals by the pool for our lunches). However, we prepaid for dinner as part of our hotel package, but the dinner turned out to be a disappointing buffet. There are many good resaturants in Siem Reap (and the town is very close to the hotel), so eating out may be the best option.

PV (Nov 2009)

  • Stayed November 2009, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VatmanUsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
1 review
5 of 5 bubbles Reviewed 17 November 2009

My husband and I were in Siem Reap for 9 days while he was working at a local Children's Hospital. The hotel was wonderful. Beautiful grounds and large swimming pool. The rooms were spacious, clean and well decorated. A fresh flower arrangement and fruit platter were delivered to the room daily.. The staff was very welcoming and gracious. Since I was there for a lengthy time, I felt as if they were welcoming me home when I returned from a day sightseeing. The buffet breakfast was beyond belief--very international, fresh and well prepared foods.
We enjoyed the location. It was 3 km. from the chaotic center of town. Very restful and relaxing surroundings. It was a short tut tut ride to the center of town. The complimentary evening hotel shuttle to town worked well for dinner.
Excellent value!!. Highly recommended!!

  • Stayed October 2009, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CaliforniaGrandmaSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ireland
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 16 November 2009

I chose this resort after seeing good reviews on tripadvisor. Thanks to other reviewers for the tips about emailing in advance. Although I booked through a hotel search engine, I found the management there extremely friendly and helpful when I emailed in advance to ask questions about arranging transport and guides around the temple sites. The e-commerce manager was very helpful (and patient!) with all of my questions.
We had an awkward and limited amount of time to spend and he helped us to arrange the best itinerary through the hotel's tour desk. The hotel is large, well laid-out and very clean and well decorated. There are open corridors with the occasional little gekko friend which we found charming. Because it is large, our room was a 2-3 min walk to reception. The pool area is fantastic - large and pretty and with a good bar/snack area. We found this to have more than adequate space on our brief visits. We did not dine in the hotel for dinner but breakfast had a wide choice of buffet, including many international dishes that seemed strange to me (but then maybe my preference for the yummy hash browns surprised other people!). We arranged a transfer from the airport and this ran smoothly, as did our transfer back. When we arrived we had a very easy check in, and the gentleman who had dealt with my emails sought us out to welcome us. We found the formality and graciousness of the welcome a little different to what we are used to in Dublin, but this is no bad reflection of the hotel, just us perhaps not feeling we deserve the full star treatment!
Our (standard I think) room was a good size with a lovely bathroom with seperate shower. It has saloon-style doors. The aircon worked well and the room had a nice balcony. I think the voltage there is different than Europe because it did not agree with my mobile phone charger.
Siem reap has all of the signs of a town that has developed very quickly and with little real planning, so large flashy hotels sit side by side with simple local shops on the main roads into the town, and some older hotels seem totally abandoned. This hotel is probably at an advantage, being set back from the main road.
Tips: we went into siem reap town on two nights, this is easy using the hotel shuttle service who will drop you and collect you as promised: but do book in advance. We booked too late one night and had no space, had to get a tuk tuk instead (3 dollars and a bit of fun on the bumpy roads. Frizzy hair gets frizzier!). We liked the 'dead fish tower' restaurant - really unusual setup with two large crocs downstairs and a great chilled out vibe; but also very good food for good prices. The other restaurant we went to was pretty forgettable.
Tip two: we got an official tour guide (yellow shirts is how you identify them) and our own driver through the hotel tour desk. this suited us due to our restricted 'day and a half' timeplan, but I think for most people getting a tuk tuk and meeting your guide at temples would be totally fine, or even studying a guide book and showing yourself around. We felt a little bit pampered climbing into the aircon car after each site. Our guide was lovely and knowledgeable, with great English, but she was quite serious and almost reverent towards us despite being our own age (late 20s) and us trying to be more informal and have the odd joke. We saw that other guides much older were having a lot of fun and even playing around with photos etc with teenagers in their groups. I guess maybe this is down to experience, guides learn in time when to be serious (there are a lot of beautiful and monumental sites of course) and when to let the hair down a bit with certain visitors.
MAJOR TIP: I was under the foolish assumption that we had to dress for temple visits in 'covered up' clothes - covered shoes, longish sleeves, long trousers, as with temples in Thailand. I was wrong. We payed in heat exhaustion for our mistake, and the second day saw us in shorts and flip flops as were most of the visitors.
SITES: we loved Angkor Wat (particularly when we went for a second time at dawn), and the 'jungle temple' the best, and also the one with 216 faces.
Random tip: we discovered that in Cambodia, there is a superstition that it is bad luck to have 3 people in a photograph. This is no problem if you are snapping among yourselves, but you would put a local in a tricky spot by asking them to be photograher of 3 people or one of a group of three in a picture - trust me. Also, 2 US dollar bills are very rare of course and are symbols of great luck in cambodia (their serial no. includes a lucky number). If you happen to have a 2 dollar bill this would be a very very welcome gift or tip for somebody who you think deserves it. Do enjoy your trip, we loved it.

  • Stayed November 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank leelaw99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngkorPalaceResort, eCommerce Manager at Angkor Palace Resort & Spa, responded to this review, 19 November 2009
Dear Leelaw99,

Many thanks indeed for taking time to comment and expressed your satisfaction with our facilities and services during your recent visit. Such feedback is always highly motivating and we shall certainly share the comment with our team.

It is gratifying that the Angkor Palace Resort & Spa played some part in your enjoyment of Cambodia and we hope it is not too long before we have the pleasure to welcome you and your family back, we remain.


For and on behalf of the Management
Hang Vannak, eCommerce Manager
Angkor Palace Resort & Spa
Siem Reap – Kingdom of Cambodia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Angkor Palace Resort & Spa

Property: Angkor Palace Resort & Spa
Address: No. 555, Phum Krous | Khum Svay Dangkum, Siem Reap 17200, Cambodia (Formerly Grand Soluxe Angkor Palace)
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Siem Reap
#21 Business Hotel in Siem Reap
#30 Family Hotel in Siem Reap
#42 Romantic Hotel in Siem Reap
#53 Spa Hotel in Siem Reap
#56 Luxury Hotel in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:5 star — Angkor Palace Resort & Spa 5*
Number of rooms: 259
Official Description (provided by the hotel):
Experience the heart of ultimate luxury and bask in the splendor of elegance at Angkor Palace Resort & Spa, the perfect base to explore the legendary Angkor Temples and undiscovered treasures in Cambodia. The only international 5-star resort designed and built by a Cambodian architect, its décor and furnishing reflect the finest in Cambodian architecture, befitting royalty and dignitaries. Nestled invitingly within a spacious 11-hectare estate, the lush resort offers you the serenity of a secluded retreat whilst ensuring you are provided with every possible convenience. ... more   less 
Reservation Options:
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Also Known As:
Grand Soluxe Angkor Palace, Resort And Spa
Grand Soluxe Angkor Palace Hotel Siem Reap
Angkor Palace Hotel
Angkor Palace Resort

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