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“Good hotel and great services”
Review of Le Meridien Angkor

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Le Meridien Angkor
Ranked #61 of 354 Hotels in Siem Reap
Singapore, Singapore
Level 5 Contributor
71 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Good hotel and great services”
Reviewed 8 May 2010

Stayed in Le Meridien for 3 nights in end April. I booked it under the pay 2 nights and get 1 night free offer so it was a rather good value to start with. In the offer it indicated that the breakfast was not included. So again it was a nice surprise when we were told we would get breakfast at the check-in even without asking.

Breakfast was decent, I can't say it had as wide a spread as other Le Meridien / Starwood hotels. We shouldn't really complain since it was free.

Services were impeccable, right from checking in. Consierge was very helpful in our itinerary, and negotiation with tuk-tuk drivers.

The hotel is nested in a large compound and so the rooms are very sizeable too. Not the most luxurious room we have stayed but it was at least well maintained. We were supposed to be able to use the lounge but since we were out most of the time we didn't use it at all.

Some areas for improvement: should perhaps consider making wifi free. Instead of paying the relatively expensive wifi at the hotel, I opted to get the free wifi at restaurants (many of them !) in town. I also occasionally went to the internet cafe in town for a $1/hour. So considering how cheaply other places have made internet connection, I thought perhaps the hotel should do the same, especially when the hotel is located in a rather off-central location that most people in the hotel should be their patrons.

Another one is the broken tiles at the centre of the swimming pool. I actually wanted to tell the hotel when I was there but I forgot. As I swam in the morning i was able to see them and so I was okay, but I suspect it could be quite dangerous if someone swims at night (the pool closes at 10pm so can't rule out that possibility) when s/he can't see that clearly.

  • Stayed April 2010, travelled as a couple
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Helpful?
Thank BusYawbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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astoria
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 April 2010

We stayed 5 nights here and are so happy we chose it. After a day exploring temples, walking into the lobby is so pleasant, not only because of the airconditioning, but also because the lobby is very well designed, open and fit ankor well. We had breakfast in the hotel a few times and it's quite delicious and lots of choices. The hotel provides complimentary water (2 bottles a day) and applies. We love the pool... we usually went out to check out temples early in the morning and came back to the hotel mid afternoon.. then we go swimming (the pool is in the middle of small lotus ponds).. it was good...

We went to town to have dinner everyday. Definitely negotiate with the Tuktuk driver. It's not like we want to squeeze them, but charging $3 one trip for 2 skinny people is not fair. The town area is quite noisy, and we are very happy we didn't stay there. We don't have specific restaurants to recommend but in general we like cambodian food very much. Everywhere we went, the food is quite cheap and delicious.

We took the advice of one of the reviews and asked Dara Lim to be our guide. Great choice!!! He designed a 4-day itineraries for us, day 1 mini tour, day 2 grand tour, day 3 rolous group like lolei, and ta prohm, and day 4, we went to kolen mountain and bantey Srey. We can't imagine our trip without Dara's help!!! He told us so much about the temples and his country.. and we really enjoyed it. Dara arranged tuktuk for 2 days for us, and a toyota for the other 2. It's a great choice to use a car for the temples further away. The heat is serious, and taking a break in the car with air conditioning makes the trip a lot less stressful.. we really recommend using a car in stead of tuk tuk if you are interested to explore temples that are not very close. Dara always makes sure either the tuktuk or the car has a cooler on it, with water and wet towel.. his email is [--]. Let me know if you have any questions!

Another thing we really enjoyed in Cambodia is the tropical fruit!! Pineapples, mangos, watermellons, lichee.. especially those Dara helped us to get on streets sold by locals (must be organic?!).. absolutely best ever. It'll take us a while to be able to accept the stuff from Costco again!!

other advices: do wear hats, and better take an umbrella to protect against the sun. You can always buy local made stuff from the old market, night market area..

one negative experience happened when we were leaving siem reap airport. When we arrived, we were given a form to fill, where it had a field called "method of transportation". We didn't pay too much attention to it and just put down the arriving flight number. When we were leaving, the airport custom need to collect the form. But the officer pointed out to my husband that it should be the departure flight number. He changed it without asking my husband and charged him for USD1!! I was shocked because the officer I met also pointed it out, and asked me to change it myself, and didn't charge me. We were annoyed but felt lucky enough that it's the only unpleasant experience we had there.

Ankor Wat is a beautiful place. Enjoy!

  • Stayed April 2010, travelled as a couple
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Helpful?
Thank smdrny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndresOrta, Manager at Le Meridien Angkor, responded to this review, 14 May 2010
We understand that our guests are busy, which is why we are so appreciative when they take the time to share their experience. Thank you so much for listing your recommendations, I’m sure they will be of much help to future guests. Sounds like you had a very comprehensive temple experience; you were able to cover the mayor sites in 4 days! We are glad you enjoyed the many local fruits; there certainly are a wide variety of flavorful fruits to find!
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Beijing, China
Level 4 Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 10 April 2010

I read that this hotel was the closest one to the temples, and I chose it on that basis, and also because I had a good experience with Le Meridien in the past. I was not disappointed. Fantastic location at the edge of town. Totally quiet and peaceful hotel. We took a bike tour and were able to bike straight from the hotel without going through the town centre, but it was easy to take a tuk-tuk to the old market area when we wanted to. Great pool, and food was also unexpectedly good.

  • Stayed April 2010, travelled with family
    • Value
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Helpful?
Thank WorldwidePrincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndresOrta, Manager at Le Meridien Angkor, responded to this review, 14 May 2010
Thank you very much for writing this review. We agree, if you have the time, taking a bike tour around the Angkor Temples is a great way to explore the ancient ruins of Cambodia. There are many temples within the archeological complex; a bike ride allows you to leisurely enjoy the picturesque landscape in between the ruins.
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Taiwan
Level 4 Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 1 April 2010

My family and I just spent 3 nights at this hotel. We had 2 separate rooms. The kids loved the pool - it was so nice and warm that I actually went in and I hate to be cold. The 100F heat may have helped too. The breakfast was pretty decent. Cereals selection was mimimal but fresh omelets were made on request. There was a lot of food to choose from (of course we always ate at 6:30am so that may have been the reason). We tried to have lunch at 11am one time at the Cafe and ended up waiting for like an hour for our food (no one else was there and I guess they don't expect people at this time). We never had dinner at the hotel. But everyone there was very nice and helpful. We truly loved Cambodia. We had hired a tour guide for 3 days so that was helpful I think. Plus we were coming from hectic Bangkok. It was only a $3 US to go to town in a tuk tuk so it was no big deal that the hotel was a tiny bit further out.

  • Stayed March 2010, travelled with family
    • Value
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Helpful?
Thank TaiwanFamilytraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndresOrta, Manager at Le Meridien Angkor, responded to this review, 14 May 2010
Delighted to hear that you had a nice stay with your family; as you mentioned, our Khmer-inspired pool is a refreshing way to escape the heat. With the end of the dry season in sight, the temperature is lowering a bit. We do apologize for the delay during lunch; our team is working hard to ensure this does not happen again. Thank you telling us about this and for sharing your experience. Look forward to seeing you back in Cambodia!
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Vienna, Austria
2 reviews
Reviewed 18 March 2010

Enjoy this beautiful Hotel in a nice and famous area - Angkor...

Stayed April 2007, travelled with friends
Helpful?
Thank WernerBaar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndresOrta, Management Team at Le Meridien Angkor, responded to this review, 26 March 2010
Thank you for your review. Looking forward to hopefully welcoming you back to Angkor in the near future!
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western USA
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 March 2010

Very nice. No disappointments. Not quite up to 5 star standards, but very close.

  • Stayed February 2010, travelled with family
    • Location
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Helpful?
Thank cpakes1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndresOrta, Management Team at Le Meridien Angkor, responded to this review, 26 March 2010
Thank you very much for reviewing our hotel. All of the staff at Le Meridien Angkor is continually working to maintain our high-level of service for all of our guests.
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San Francisco, California
Level 5 Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 March 2010

Loved the location of this hotel - about 15 minutes from the airport, 5-10 minutes by tuk tuk to town, 15 minutes from Angkor Wat. From the outside the hotel looks nice but a bit dated, however the rooms are beautiful and very roomy. Mattresses are very hard, as with most of Asia. Not terrible once you get used to it. The breakfast buffet is excellent - HUGE selection and all very tasty. We also quite enjoyed the bar at the hotel, $5 martinis and delicious chicken wings. Hard to beat!

We had a couple of breakdowns in service. While everyone was very nice and friendly there were a few things that got "lost in translation". For instance, we had prearranged our tours with the concierge by e-mail but upon arrival, we were continuously asked if we wanted to book a tour. Also, we requested early check-in because our flight arrived at 08:00 but this was also overlooked and we ended up having to wait 30+ minutes for our room. Finally, on our last night we ordered breakfast via the paper that hangs on the door at 9pm for a 5:30am delivery but no one came to pick it up. Very disappointing. Also, our wake up call never came so bring an alarm - we were glad we didn't miss our flight.

Aside from those small blunders, the hotel was a good choice overall but for the price the service should really be top notch.

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank McBunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndresOrta, Management Team at Le Meridien Angkor, responded to this review, 26 March 2010
We very much appreciate you taking the time to write this review and for sharing the photos from your trip. We sincerely apologize for the service breakdowns you encountered during your stay. Our team takes our guest’s feedback very seriously; please rest assured that we have alerted the pertinent managers to ensure that this does not happen in the future. We look forward to the opportunity to be of service during your next visit to Angkor.
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Additional Information about Le Meridien Angkor

Property: Le Meridien Angkor
Address: Vithei Charles de Gaulle, Khum Svay Dang Kum, Siem Reap, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Siem Reap
#32 Family Hotel in Siem Reap
#45 Romantic Hotel in Siem Reap
#50 Luxury Hotel in Siem Reap
#53 Spa Hotel in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:5 star — Le Meridien Angkor 5*
Number of rooms: 213
Official Description (provided by the hotel):
Being the closest 5 star luxury international hotel to Angkor Wat itself, Le Meridien is the perfect choice for travelers afar, who want to be close to the very reason for visiting. And the rustically colourful township of Siem Reap with its charming French colonial buildings and 400 years old teak trees is just 5 minutes from the hotel where local markets, art galleries and cafes abound. ... more   less 
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Also Known As:
Le Meridien Angkor Hotel Siem Reap
Meridien Siem Reap
Le Meridien Siem Reap
Siem Reap Le Meridien

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