We stayed for 3 nights in a superior room at MotherHome Boutique. Our room is spacious and nicely decorated. It has plenty of natural light and well lit at night which we really like. The bed is on the hard side but we're ok with it. The balcony is tiny and pretty much unusable (may be good for smokers only).
The biggest problem is with the bath tub which drains really slowly and water backs up as you shower up to the ankle. We complained to front desk twice, both times they told us it was fixed, but if there's any improvement at all, we can hardly tell. I think it is very unprofessional for them to try to brush the problem aside in that manner. The staff also messed up our message appointment. We ended up wasting a big part of our evening when we returned to hotel to be told that we couldn't have our messages. The situation was poorly handled and very little in terms of apology was offered.
The location of the hotel is less than ideal. Tuk-tuk ride to Pub street costs $2 each way. We were never able to get a $1 ride. To make the matter worse, 2 of the tuk-tuk drivers had trouble finding the hotel on our way back from Pub Street. Even with the card the hotel gave us. The hotel is situated at a very inconspicuous alley off Airport Road, the hotel should put up a sign to make it easier for drivers to locate. Or the hotel should give out a better map for hotel guests, the tiny map on the back of the hard is not too helpful.
We like the breakfast choices. They have noodle soup and omelet made on demand which is nice. The first day though, the hot entrees were not kept warm, but on the second day they turned on the warmers. One area of improvement is the packed breakfast, we're pleased that they provide this for guests going to see the sunrise, but it was really basic. The pool area is very nice and relaxing. Bar service is extremely slow though.
Also please be aware that the hotel offers free pickups from the airport only. This gives the driver an opportunity to get business from you during your stay. If you don't use his service (like us, we already pre-arranged our driver and guide), then you have to pay $5 for the trip back to the airport.
Overall, the hotel offers pretty good value for the price. The hotel needs to address the problem with drivers not being able to find the hotel at night and also really fix the plumbing problem.
- Official Description (provided by the hotel):
- MotherHome Boutique Hotel is a modern purposely built (2013) luxury boutique hotel offering high standards of service and Khmer hospitality. Personal and individual attention is guaranteed thus ensuring a relaxing stay. People come as guests and leave as friends. It is situated in the heart of Siem Reap and within walking distance of 15 minutes to the Old Market, Pub Street, Night Market. ... more less
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