Booked & paid for three Terrace rooms through Flight Centre - two connecting rooms & one twin room. We were a group of 4 adults & two young children.
No record of our reservation on arrival despite the email confirmation we had from the Casa Angkor reservation department confirming the three terrace rooms & listing reference numbers!!! We were asked to wait in the lobby whilst they "looked into the matter". After an hour in the very hot lobby the receptionist informed us that they had found three rooms for us but each room was on a separate floor!!!!! We insisted that they find us the interconnecting rooms that had been confirmed in their email. Away he went for another 20 minutes. No refreshment was offered at all until I asked for cool water! He finally returned to advise that interconnecting rooms 241 & 243 were available for us. Upstairs we went only to find that the rooms were next door to each other but not interconnecting. Back down to reception we went, more discussion and FINALLY they "found" interconnecting rooms 343 & 345! The third room was room 218 - windowless, despite our reservation being for a terrace room.
Air-conditioning was very ineffective & noisy. Bed sheets felt like viscose so were very hot & sweaty. The covers were woollen blankets not duvets - so very hot & uncomfortable. Pillows were filled with lumpy foam.
Whilst clean, they are in dire need of refurbishment. The tub, sink, toilet bowls & shower curtain were all very badly stained. Towels were threadbare and housekeeping would take away the used ones but, for some reason, not replace with fresh towels. We had to ring reception to get towels when we got back to the hotel each day! To top it all the smell of sewage wafted into the bathroom from the drains.
Good selection, but watch out if there's a group at the hotel as there wasn't much left.
In general we found them to be sullen and unfriendly. Even the managers didn't smile or greet us in passing which we found unusual compared to other places we have stayed at.
The picture on the website is misleading - the pool is tiny - less than 10m in length.
In a nutshell, stay elsewhere if you can!
- Official Description (provided by the hotel):
- Centrally located in Siem Reap Old French Quarter, Grand Sunset Angkor Hotel is a 2-minute tuk-tuk ride from busy Pub Street & Night Market. It is only a 15-minute drive to the UNESCO World Heritage Site of Angkor Wat Temple and Siem Reap International Airport. ... more less
- Reservation Options:
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- Also Known As:
- Casa Angkor Siem Reap
- Hotel Casa Angkor