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“Wow” 5 of 5 bubbles
Review of Park Hyatt Siem Reap

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Park Hyatt Siem Reap
Ranked #38 of 337 Hotels in Siem Reap
Certificate of Excellence
Devon UK
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Wow”
5 of 5 bubbles Reviewed 9 January 2014

Great hotel. Central location makes access simple to all parts of the city.
Staff friendly and very helpful. Food, room and bar service excellent.
The pool areas were comfortable and well equipped. The Spa is well worth a visit.

Room Tip: All rooms are good but those overlooking the central Court Yard are possibly quieter but the outer o...
See more room tips
  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PaddyDevonUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SholtoSmith, General Manager at Park Hyatt Siem Reap, responded to this review, 10 January 2014
Greetings from Siem Reap!

Thank you for your candid review on Trip Advisor! Great to read how much you enjoyed your stay here with us and that you were able to enjoy your time here in the hotel. Seems that you were able to sample most of the hotel from the spa, the bar and the restaurants which was pleasing to read…. Point taken too re that of the rooms and the inner and outer aspects!

I hope that you well return again soon!! Let me know so that I can personally assist you!
Best regards,
Sholto

Sholto Smith (Mr)
General Manager
Park Hyatt Siem Reap
Sivutha Boulevard
Siem Reap, Cambodia
Phone: +855 63 211 234
Email: sholto.smith@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,182 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (200)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
West Orange, New Jersey
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 8 January 2014

Location is right in the heart of the "pulse" of Siem Reap....Busy,crowded,exciting and bustling. While others have noted the area as seedy,we loved the location blocks from Pub Street. The hotel is quiet and secluded once inside the walls. Very trendy,modern hotel with great seating areas to have a drink,relax and hang out. Rooms were luxurious and after 15 days in SE Asia,our family of 6,including 4 teens,all loved the modern luxuries that Park Hyatt provided. Rooms are comfortable and spacious with great mattress and pillows. Bathrooms are large with walk in marble showers equipped with multiple rain heads. The breakfast is plentiful,including freshly made omelets and waffles in addition to many many other choices. The cafe serves ice cream,snacks and sandwiches all reasonably priced for a 5 star hotel. While the employees may struggle with English,they try their best and the manager Sholto,is always around to help out. We were given a room upgrade, a late check out and excellent restaurant recommendations from Sholto. Wish the pool had more lounges available in the sun area but that would be my only complaint. Excellent hotel in Siem Reap and glad we did not stay anyplace else while visiting all the temples and sites in Siem Reap for three days! Would highly recommend this hotel

Room Tip: We had 3 rooms all interior facing,these provided a nicer view and were quieter
See more room tips
  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank browneye06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SholtoSmith, General Manager at Park Hyatt Siem Reap, responded to this review, 10 January 2014
Thank you for your oh so positive review - “Modern luxury hotel with a great vibe” – that you recently posted on Trip Advisor! That and for your personal compliments towards myself! They are most appreciated.
It really seems that we ticked all the boxes where your stay was concerned which was most pleasing to read. All in all it was great that your stay with us was so super and that you were all able to end your family holiday on a high!
I hope that you will be able to return some day and that when you do you will contact me directly so that I can personally look after your accommodation requirements.
I trust you are well and thank you again!
Best regards,
Sholto

Sholto Smith (Mr)
General Manager
Park Hyatt Siem Reap
Sivutha Boulevard
Siem Reap, Cambodia
Phone: +855 63 211 234
Email: sholto.smith@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hongkong
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 7 January 2014

It's definitely not something you would expect from Siam Reap, but I'm thrilled its there! Great escape in the middle of dust n chaos. Though thr r so much poverty around in this town, the luxury n comfort almost makes me guilty! Sarah is great! Will come back.

  • Stayed January 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AngieAQS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SholtoSmith, General Manager at Park Hyatt Siem Reap, responded to this review, 9 January 2014
Greetings from Park Hyatt Siem Reap and thank you for your post on Trip Advisor!

It was great to read that amongst the dust and chaos that is Siem Reap; you were pleasantly surprised by the hotel. It’s quite a juxtaposition isn’t it!! Of course; same sentiments with regards to Sarah! She is indeed great and we are lucky to have her as part of the team!

We look forward to welcoming you back and hopefully soon!!

Best regards,

Sholto

Sholto Smith (Mr)
General Manager
Park Hyatt Siem Reap
Sivutha Boulevard
Siem Reap, Cambodia
Phone: +855 63 211 234
Email: sholto.smith@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 7 January 2014 via mobile

It is really hard to find any fault with this hotel. Siemens Reap is a wonderful and magical place as it is, and staying in a wonderful environment makes it all the best.
The design of the hotel is immaculate both externally and internally. The breakfast is amazing and the coffee in the glasshouse deli is the best in Cambodia. The bar lounge is well designed and has a very good vibe. The location is not spectacular, but it is a decent compromise between the heart of Siemens Reap and its markets and being able to access Angkor Wat easily. I would definitely return.

Stayed December 2013, travelled on business
Helpful?
Thank sarah m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SholtoSmith, General Manager at Park Hyatt Siem Reap, responded to this review, 9 January 2014
Thank you so much for taking the time to post such a positive review on Trip Advisor.

I was delighted to read how much you enjoyed your stay here with us and while you were not enamored with our location you were impressed with our service and facilities and that you also enjoyed the architectural differences that we have to offer! Thank you too for the positive plug on the coffee. I agree with you and not because I have too; but once you have tried so many cafes for a decent cup of coffee, none stack up to the likes of what we serve in the Glasshouse and/or the hotel.

I noted that you planned to return and I do hope that you do. Please let me know when you have dates in mind so that I can personally assist you.

Wishing you a happy, healthy and prosperous new year!

Best regards,

Sholto

Sholto Smith (Mr)
General Manager
Park Hyatt Siem Reap
Sivutha Boulevard
Siem Reap, Cambodia
Phone: +855 63 211 234
Email: sholto.smith@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
104 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 6 January 2014

First, I am late in making this review. But visited the Park Hyatt while in Siem Reap to celebrate our friends 40th birthday. This hotel was absolutely stunning and we were all kicking ourselves for not choosing it as our hotel. We had thought that they might not be kid friendly. The service we received the entire evening, from cocktails to dinner and then a tour was wonderful. Dinner was incredible and the service excellent. If we are ever in Siem Reap again, this will be our hotel of choice.

  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KMD41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SholtoSmith, General Manager at Park Hyatt Siem Reap, responded to this review, 9 January 2014
Thank you for your review on Trip Advisor!

Sorry that you were not staying with us. That said, it was great to read that your appetite to stay has been whetted! I do hope you are able to return to Siem Reap and that when you do you will stay with us. Please contact me directly!!!

Wishing you a happy, healthy and prosperous new year!

Best regards,

Sholto

Sholto Smith (Mr)
General Manager
Park Hyatt Siem Reap
Sivutha Boulevard
Siem Reap, Cambodia
Phone: +855 63 211 234
Email: sholto.smith@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
82 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 2 January 2014 via mobile

This is a beautiful property! We were in a large corner suite. Bathroom was beautiful with nice amenities. View out of windows was billboards and pizza shops but location is fantastic!
The pool area is amazing with beautiful features. The main restaurant has very good food and overlooks a pretty interior courtyard. The property is newly renovated and really nice.
The hotel service could use some work. Very few people speak english and are able to assist with airline or other transportation issues. No one was able to help with a dinner reservation - we ended up renting a tuk-tuk and going to restaurant ourselves to book. The hotel is fairly newly opened and staff needs encouragement to be really step up customer service.
That aside really great property!!!!!

Stayed November 2013, travelled as a couple
Helpful?
2 Thank mmmmlol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SholtoSmith, General Manager at Park Hyatt Siem Reap, responded to this review, 4 January 2014
Greetings from Siem Reap!

Thank you for taking the time to complete our on-line guest satisfaction survey! It was pleasing to read your positive comments about your stay here with us. Of course I cannot ignore your points about the communication issues you encountered and the overall service. Valid points and indeed will/are be/ing addressed. While not wanting to sound clichéd it is indeed through feedback of this nature that we are able to improve on what we do.

Please let me know when you plan to return so that I can personally look after your accommodation requirements.

Wishing you a happy, healthy and prosperous new year!

Best regards,

Sholto

Sholto Smith (Mr)
General Manager
Park Hyatt Siem Reap
Sivutha Boulevard
Siem Reap, Cambodia
Phone: +855 63 211 234
Email: sholto.smith@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
2 reviews
5 of 5 bubbles Reviewed 31 December 2013 via mobile

One of the best properties I've had the pleasure of staying at. I was particularly impressed with the design aesthetic and their attentive staff (who noticed we were bilingual on our first day and made a point to greet us in both Spanish and English). The location is perfect for exploring and the rooms are lovely. The view from our room was less than ideal, but the remote controlled curtains made up for it. Bonus points: eat breakfast on a giant swinging bed table

Stayed December 2013, travelled as a couple
Helpful?
Thank Alana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SholtoSmith, General Manager at Park Hyatt Siem Reap, responded to this review, 4 January 2014
Ola and thank you for your review on Trip Advisor!

I was delighted to read your positive comments, especially in relation to the attentiveness of our staff! Great that you found them to be so obliging and I was impressed about your comment in relation to your being greeted in both Spanish and English. Yes a nice touch and one that I was not aware of. I will ensure this is shared with our assistant director of rooms.

Please let me know when you plan to return so that I can personally look after your accommodation requirements.

Wishing you a happy, healthy and prosperous new year!

Best regards,

Sholto

Sholto Smith (Mr)
General Manager
Park Hyatt Siem Reap
Sivutha Boulevard
Siem Reap, Cambodia
Phone: +855 63 211 234
Email: sholto.smith@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hyatt Siem Reap

Property: Park Hyatt Siem Reap
Address: Sivutha Blvd, Siem Reap, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Siem Reap
#13 Business Hotel in Siem Reap
#19 Romantic Hotel in Siem Reap
#32 Luxury Hotel in Siem Reap
#34 Spa Hotel in Siem Reap
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Park Hyatt Siem Reap 5*
Number of rooms: 104
Official Description (provided by the hotel):
Experience authentic Cambodian hospitality at the award winning Park Hyatt Siem Reap. Recognised as one of the Top 100 hotels in the world, Park Hyatt Siem Reap is situated near the renowned 12th century ruins of Angkor, a UNESCO World Heritage site that researchers believe was one of the largest pre-industrial cities in the world. The temples in the area number more than 1,000 and include Angkor Wat, the world's largest single religious monument. As one of the top Siem Reap hotels, Park Hyatt Siem Reap hotel is also a short distance from Siem Reap-Angkor International Airport, Cambodia's second largest airport, which provides non-stop services to several major regional markets including Bangkok, Hanoi, Kuala Lumpur, Ho Chi Minh City, Phnom Penh, Seoul, Singapore and Vientiane. Park Hyatt Siem Reap is the city's most prestigious address. Located in the heart of the city, 104 Siem Reap hotel rooms including 13 suites are encased in an elegant, contemporary, residential design and are highly recommended for the most distinguished travellers. An exclusive haven with private garden and/or swimming pool, any of the Park Hyatt Siem Reap's suites provide an exquisite retreat. This blend of refined interiors and graceful garden settings suffuses our Siem Reap hotel with an enlivening resort and residential feel. The sequence of having our Siem Reap restaurants and event spaces easily flow towards the Courtyard with its ancient Banyan Tree, lends it a refreshing residential feel. Cuisine of French and Indochine inspiration is a feature of the main restaurant, The Dining Room. In addition, the bar lounge, Living Room and the deli-patisserie, Glass House, feature comfort fare. "Carefully sourced, thoughtfully served' is the underlying philosophy behind each and every culinary journey Park Hyatt Siem Reap delivers. ... more   less 
Reservation Options:
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Also Known As:
De La Paix Hotel
De La Paix Siem Reap
Hotel De La Paix

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