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“Excellent, good location, lovely outdoor pool and great room with a view” 5 of 5 bubbles
Review of Sokha Angkor Resort

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Sokha Angkor Resort
Ranked #64 of 338 Hotels in Siem Reap
Windsor, United Kingdom
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Excellent, good location, lovely outdoor pool and great room with a view”
5 of 5 bubbles Reviewed 8 February 2014

As per our review of the Pullman Hotel in Hanoi, we stayed here in January as part of a tour of Vietnam and Cambodia and it was by far the best of the hotels we stayed at in terms of accommodation and facilities. Our bedroom was on the second floor (I think there were only 4 or 5 floors) directly overlooking the outdoor pool area, which was beautifully lit up at night, and had a lovely terrace with table and chairs. The outdoor pool was quiet and attractively laid out with plenty of sun loungers and parasols, waiter service for drinks and snacks, abundant towels and good facilities for showering/changing. After days of getting up at the crack of dawn to tour etc it was so nice to have a chance to spend a relaxing afternoon in such pleasant surroundings.

The hotel is about 10 mins walk from the centre of Siem Reap (where there is a fabulous market selling everything you can think of and bartering is an absolute must) but there were plenty of rickshaws outside the hotel charging around 2 dollars if you fancied being ridden in. We walked in mostly as it was so easy (once you'd got the hang of crossing the roads and manoeuvring the traffic) but took a rickshaw into the restaurant area (Pub Street) in the evening and back to the hotel again afterwards.

Breakfasts in the buffet restaurant offered loads of choices plus there were other eating areas that we didn't have chance to try although we did have lunch in the bar area near the pool. We were in a rush as we had about 40 mins before we had to leave for another excursion and we ordered salad/burgers, drink and asked if it could be quick. It was, the food and the service was good. Didn't try the spa but would definitely recommend this hotel.

Room Tip: Try for a room overlooking the pool.
See more room tips
  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Made60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (284)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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  • Thai first
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  • Any
English first
Melbourne, Australia
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 6 February 2014

This was our second time staying here, having stayed here 18 months ago. It was just as good as the first time.
We had two connecting deluxe pool view rooms. Rooms were big, largest bed I have ever slept in! Staff were extremely courteous, pleasant and friendly. I could not fault the place. We had lunch in the hotel on the day we arrived which was delicious. Buffet breakfast was good, too.
Short tuk tuk ride into town, We even walked it a couple of times - about 15 minutes. Siem Reap is just a fabulous place. Our two teenage boys want to come back again. Restaurants are great and the shopping is great. Go to the Khmer House Restaurant for a Khmer curry.

The first time we stayed here was in the low season (September), so we noticed a big difference this time in the number of tourists at the temples. If you can go in the low season it is much better to get around the temples and really soak up the atmosphere. We found it was very crowded at the main temples (Angkor Watt, Bayon).
Beautiful hotel, beautiful place and beautiful people. Hopefully we will return again one day.

We have used the same tuk tuk driver both times and he is just a wonderful & kind man. If anyone is interested in contacting him, then please send me a message and I can give you his details.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Carley P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai
Level Contributor
54 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed 6 February 2014

In Siem Reap you have a big choice of hotels in each category, obviously the result of the tourism boom, but if you are looking for a relaxing nice place then this is the one to go. I really liked their lobby, it is so nicely decorated and even though there are guests arriving and leaving all the time, somehow it felt very calm and relaxing. A big advantage of the hotel is that they are issuing entrance tickets to the temples (the only hotel in the town) and if you are not staying here, then you need to queue quite long in the morning at the ticket office of the city. Our Deluxe room was nicely decorated in local style, did not like the view but it doesn’t really matter as you are out the whole day anyway. Breakfast was good, but very busy as all the tourists are leaving the same time. They were reacting on the big demand promptly and opened the adjacent restaurant for additional tables, very clever move and talk about service oriented staff.
The pool looks amazing, kind of Indiana Jones style, but we’ve found it too cold to swim in mid January, not sure if it’s heated. Loved the coffee shop, nice to sit on its terrace in the morning if you have time. They even offered Vienna coffee on the menu, which is very precious for me (reminds me about home) and it is rarely you can get this in other countries.
The hotel is close enough to walk to the night market or to restaurants. Tried the spa, looks a bit worn out but the massage was excellent after a busy day and relatively cheap.
Highly recommend this place to stay in, you will not regret it.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Zuzana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northborough, Massachusetts
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 2 February 2014

We were here over Christmas, 2013. The hotel is beautiful and the staff are very helpful. The location in Siem Reap is central and it is easy to go anywhere. Although we were resistant to having to pay for a "gala dinner" on Christmas eve (it was compulsory), we loved everything about the event: both the food and the entertainment were great. We would definitely come back!

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VannakHang, Room Division Manager at Sokha Angkor Resort, responded to this review, 4 February 2014
Dear Robert F,

I was so happy to read your kind words following your recent festive break at Sokha Angkor Resort. I was glad that we catered for your every need and please do come and visit us again soon so we can once again ensure you have a great stay with us.


Best regards,
Hang Vannak | Room Division Manager
SOKHA ANGKOR RESORT | An affiliate of WORLDHOTELS Deluxe Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
perth
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 2 February 2014

This hotel was nothing short of impressive. Our room was a great size with an enormous bed and overlooked the amazing pool area. We received 2 vouchers for 15 minute massages (foot massages)- I liked that you could also purchase 15 minute massages for $5 US - I don't generally have time for full hour massages on holiday as I am pretty busy checking out the sites - having said that; a hotel is generally just a place for me to store my bags and put my head down for a while, between adventures - this hotel however, was quite impressive and I actually wanted to schedule some hotel time into my activities.
I would book to stay at this hotel again, should I return to Siem Reap.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank mirandalea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VannakHang, Room Division Manager at Sokha Angkor Resort, responded to this review, 4 February 2014
Dear mirandalea,

What a great review and I am most pleased to read that it seems the staff were a stand out in making your stay a most enjoyable one.

I am delighted to read that you enjoyed all the facilities and features that we offer such as the complimentary WiFi, 15mn Foot Massage as well as enjoyed the beautiful views of the pool and an enormous bed.

I do hope that you will return in the not too distant future for another break and please do not hesitate to contact us if we can be of assistance.


Best regards,
Hang Vannak | Room Division Manager
SOKHA ANGKOR RESORT | An affiliate of WORLDHOTELS Deluxe Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
birmingham
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 1 February 2014

Having stayed at a range of basic places and done plenty of travelling, this was the perfect luxurious end to our holiday. Only had three nights there but would go back at the earliest opportunity. I loved Cambodia but this place was fabulous, felt like a true paradise. Fabulous breakfast choice. Ps. Look out for Mr Long the tuk-tuk man, fabulously reliable at all times.
My only very minor comments:
Cleaners start very early so you're woken up by the dragging of furniture on wooden floors.
The bar in the basement smells very damp.
Neither of these things took anything away from this beautiful place. Thank you.

Room Tip: Pay a little extra for a pool view room, you won't regret it.
See more room tips
  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Joanne-does-lunch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VannakHang, Room Division Manager at Sokha Angkor Resort, responded to this review, 4 February 2014
Dear Joanne-does-lunch,

It is rewarding to hear that the highlight of your trip was your visit to Sokha Angkor Resort and thank you for sharing your experience on the site. I am so pleased that you were well looked after from the moment you arrived, the quality and attentiveness of the service was exceptional and I have passed your kind words to all the team.

However I am sorry that our Housekeeping team has woke you up in their early morning duty and that you could hear the people dragging of furniture on wooden floors. I am only sorry that it was not brought to my attention while you were with us and I would have tried to find you something a little higher up. We want to make sure that our guests are comfortable during their stay and I am sorry that it disturbed you.

Thank you once again for your constructive comments and please free to contact us directly if we can assist with a future booking.


Best regards,
Hang Vannak | Room Division Manager
SOKHA ANGKOR RESORT | An affiliate of WORLDHOTELS Deluxe Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peyia, Cyprus
Level Contributor
599 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
3 of 5 bubbles Reviewed 1 February 2014

On arrival the reception was very friendly and welcoming. We where taken to our room but the housekeeping team was still in the room. A very large room, amazing space but the place was not clean. It was not only the room that was not clean it was in most areas of the hotel, also the maintenance is not very good. Many broken or damaged items not repaired or replaced. The breakfast room was bombarded, overloaded and under staffed. Staff very friendly but training to make them more efficient missing. His place has huge potential. I would rate it a good 4 star hotel. If they get the cleaning and maintenance sorted it could be a 5 star hotel.

  • Stayed January 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank sigzag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VannakHang, Room Division Manager at Sokha Angkor Resort, responded to this review, 4 February 2014
Dear sigzag,

Thank you for taking the time to post a review on the site for us for which we are very grateful for your honest feedback. I am saddened that your visit wasn't what it should have been and that you were disappointed with your stay.

I apologise for the lapses in housekeeping service that you feel impeded during your holiday. This certainly is not indicative of our normal high standards and I assure you this has been addressed with the appropriate managers. Through taking on board and actioning all feedback both constructive and positive, we have been able to sustain ourselves as the premiere luxury accommodation provider in Siem Reap since our opening.

Once again, I wish to thank you for your feedback and offer to look after you on a return visit should you so choose.


Best regards,
Hang Vannak | Room Division Manager
SOKHA ANGKOR RESORT | An affiliate of WORLDHOTELS Deluxe Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sokha Angkor Resort

Property: Sokha Angkor Resort
Address: National Road No 6, Sivatha Street Junction | 1km from Old Market and Pub Street, Siem Reap 855, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Siem Reap
#32 Romantic Hotel in Siem Reap
#41 Family Hotel in Siem Reap
#52 Luxury Hotel in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sokha Angkor Resort 5*
Number of rooms: 276
Official Description (provided by the hotel):
Sokha Angkor offers luxurious resort living in central Siem Reap! Provide instant Temple Passes- Within walking distance to famous Pub Street and Night Market- 15 minutes drive to Airport- 10 minutes drive to Golf Course- 10 minutes drive to Angkor Balloon ( Tethered Balloon )- Located in the heart of Siem Reap- Large salt water swimming pool- Complimentary Unlimited Internet Access- Affiliated with over 500 hotels across the world ... more   less 
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Also Known As:
Sokha Angkor Hotel Siem Reap
Sokha Angkor Siem Reap

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