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“Ticks all the boxes of a 5 Star Hotel”

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Sokha Angkor Resort
Ranked #73 of 343 Hotels in Siem Reap
Mexico City, Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Ticks all the boxes of a 5 Star Hotel”
Reviewed 8 May 2014

This is my second stay after more then a month. I enjoyed both times the luxurious decorated Rooms. This Hotel deserves its rating but can improve on Breakfast (no Cheese offered, no fresh pressed orange juices etc...)
Thank you

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lutz D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,537 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (289)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 May 2014 via mobile

I have a very high standard for hotels and this was one of the best. Staff were helpful, friendly, pool is amazing. Location great. Food great.

One tip is don't book your temple tour through hotel or operators. Just hire a tuk tuk for the day for $15. A quarter of the price!

  • Stayed April 2014
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 82pinklady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 1 May 2014

Stayed here for 4 nights in April with my partner. This hotel was excellent and very luxurious, the decor throughout is very opulent, traditional rather than contemporary, which is my preference, but there is no denying this is a beautiful hotel.

We had a room on the third floor overlooking the pool which was lovely. Huge room, enourmous bed and big walk in shower in addition to a bath. Complimentary water provided daily and the room has a great selection of toilettries etc. The hotel is set back from the road and we did not experience any noise.

We ate breakfast here each day which was very good, had a good selection of all different types of food and the service was excellent, as it was throughout the hotel. We also ate lunch here most days and one evening meal. The food was fantastic and the menus varied. There are a number of restaurants to choose from including japanese plus a bar/cafe with amazing cakes. An Irish pub was also advertised although we couldn't find it! All dining was very formal though and it would have been good to have been able to just grab more of a snack by the pool.

The pool area was lovely although I think it could benefit from more sunbeds. Whilst we never had a problem getting two beds, as I understand it we were not there at the busiest time of year for tourism and so I could imagine there may be times when getting a sunbed could be difficult. Also, twice whilst we were there there was a dinner around the pool in the evening for which prepartion began in the morning and this meant that much of the room for sunbeds was out of bounds. The actual set up didn't seem to take that long and could probably have been delayed until late afternoon.

The hotel is in a good location, pretty much in the centre of siep reap so easy to walk in (around 15 mins to the main pub street and night markets, although taking a tuc tuc is much more fun!) but far enough out that it feels peaceful.

We used the spa here which was very good, with jacuzzi, sauna and steam plus great range of treatments. Also foot massages available in reception!

Overall a great hotel and we would definitely stay here again.

Room Tip: pool view is worth getting as lovely pool and traditional show every few nights which you can watch...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank sallylynsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
40 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 30 April 2014

Stayed here on a trip to Angkor Wat. Well appointed hotel with great lobby area. Check-in was efficient. Room was very large and had the biggest bed I have ever slept in - I am 191cm (76 inches) so I like a large bed - this was heaven for me and may have biased my review. Bathroom was also big with all the usual stuff. Wi-Fi was free. Room had a nice view inwards to the pool area which I prefer to looking at the chaos of the streets (outwards). The pool area was terrific - I did not have the time to use the pool but the party I was with had a special dinner at the pool with a private show of local young dancers - absolutely knockout night - even if it was 37 degrees (100F).

Breakfast was buffet with omelettes made to order. This was a great buffet that catered for all nationalities - Japanese, European, Chinese, locals and other Westerners. Great value.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roomfreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savannah, Georgia
Level Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 29 April 2014

We spent three days here in March. It was lovely to come back to this hotel after very long HOT(110 degrees) days of sightseeing. The pool was very refreshing, the service was wonderful and the food was good. Most of the food had an Asian touch but then again, you ARE in Asia. The room was spacious and had a great shower. We had no trouble with anyone stealing anything but as experienced travelers, we know not to leave valuables out in the room In fact, we have inexpensive watches and cheap jewelery to wear on trips so if someone does steal something, they're not going to get much. We wopuld probably go back to this hotel.

Room Tip: ask for one overlooking the pool
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AmericanParadise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 April 2014 via mobile

we family of four stayed here one week and had booked executive room with two bedrooms, very spacious, clean, very good room service, very good choices at breakfast even thou a little on the chinese side of food only thing we really missed was fresh juices.
friendliness of the staff was great and very helpfull.

Stayed April 2014
Helpful?
1 Thank Mjcaq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 April 2014

We stayed at the Sokha Angkor resort last week and it was beautiful and was in a great location. The staff seemed very friendly, however we had several things stolen from our room throughout our stay. Items included 5 pairs of sunglasses and a camera. Luckily we locked up our passports and money in the safe. The sunglasses were not if great value so they were left in our suitcases. On one of the days we forgot to lock up the camera as it was at the bottom of a bag. This was stolen too. To find this staff had to have rifled through my closed suitcase opened a bag which was covered with clothes right at the bottom, opened this and sifted through other items within this bag eg jumpers ect.
Absolutely ruined the trip as the hotel took no responsibility and didn't even attempt to find the stolen goods!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Travellor12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vannak H, Room Division Manager at Sokha Angkor Resort, responded to this review, 3 May 2014
Dear Travellor12345,

Thank you for posting your review. While it is heartening to hear that you liked the location of our hotel, I am very disappointed to hear that it is such a negative encounter with our hotel that moved you to post your review on TripAdvisor.

We were very concerned by the incident you have mentioned and have done thorough investigation regarding the alleged missing your belonging. We pride ourselves on our great location and our passionate and dedicated team; as you can see from our previous Tripadvisor reviews, our visitors are delighted with the wonderful atmosphere and appreciate our attention to detail as well as the service we provide.

I would like to offer my sincere apologies for the issues you encountered during your visit and that we did not meet your expectations at this time. Please rest assured that this is not a common occurrence and I have personally continued to address these issues with the relevant managers who will in turn provide further investigation to ensure no similar reoccurrence in the future.

If you would like to contact me directly, I would be delighted to discuss this matter with you in further detail. My contact email address is rdmsr@sokhahotels.com.

Overall, I can completely understand much of your disappointment and if agreeable, I would like to contact you in the next few days to resolve this directly as we would not wish for this to happen to any of our guests.


Best regards,
Hang Vannak | Room Division Manager
SOKHA ANGKOR RESORT | An affiliate of WORLDHOTELS Deluxe Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sokha Angkor Resort

Property: Sokha Angkor Resort
Address: National Road No 6, Sivatha Street Junction | 1km from Old Market and Pub Street, Siem Reap 855, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Siem Reap
#32 Romantic Hotel in Siem Reap
#41 Family Hotel in Siem Reap
#59 Luxury Hotel in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sokha Angkor Resort 5*
Number of rooms: 276
Official Description (provided by the hotel):
Sokha Angkor offers luxurious resort living in central Siem Reap! Provide instant Temple Passes- Within walking distance to famous Pub Street and Night Market- 15 minutes drive to Airport- 10 minutes drive to Golf Course- 10 minutes drive to Angkor Balloon ( Tethered Balloon )- Located in the heart of Siem Reap- Large salt water swimming pool- Complimentary Unlimited Internet Access- Affiliated with over 500 hotels across the world ... more   less 
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Also Known As:
Sokha Angkor Hotel Siem Reap
Sokha Angkor Siem Reap

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