“You don’t get a second chance to create a first impression.” How true, and Prince d”Angkor went belly up in the first impression department. (1) My complimentary transfer from the airport turned into a 20-minute whine by a driver who wanted to know why all the tourists he gave his telephone number to never called him. The whole ride was one self-promotion for using his services and when I indicated I was not interested in tourist attractions, he was not shy about his disappointment. (2) At the front desk I indicated I had a reservation booked directly with the hotel only to be told that no superior room was available and I would have to take a deluxe room and pay an additional $30 more per night. My reaction quickly cured the receptionist of her illusions--a superior room suddenly materialized and my original room rate was confirmed. (3) After the bellman showed me how to operate the in-room safe he departed. I tried it myself and was unable to open it. Since the bellman was still in the hall, I called him back. No problem, he pulled out a key and unlocked the safe on the spot! Earth to management: giving a master key to every person who carries luggage destroys the whole concept of security for a guest’s belongings. (On the plus side, if you like the safe you can take it home since it is not attached to anything.) (4) Shortly after arrival I needed to make a local call. When I had trouble making the call, I called the front desk. I was told they would call me back; I wasn’t really surprised when the callback never came. All of this happened during the first hour of my stay: Welcome to The Prince d’Angkor.
The hotel itself is beautifully designed with a large open lobby, well-appointed, spacious rooms, and an exceptionally attractive pool area. I would describe it as comparable to a good Marriott hotel in the USA. But like an attractive woman who disappoints on better acquaintance, it has personality problems.
Unlike a Marriott, the breakfast buffet is uninspired, consisting of the usual suspects and offering limited choices. When food runs out it is not replenished. You may find that with 30 minutes remaining for breakfast there is no bacon, no potatoes, no ingredients to add to an omelet and no coffee (which is just as well since the coffee is pretty bland).
Other negatives include rock-hard mattresses that may interfere with sleep and a disco across the street where merry makers laugh and yell as they exit at 2am--take note if you have a room facing the front. The staff, on the other hand, is quite cheerful and helpful, which seems to be the norm in Cambodia.
In summary, this is a beautiful property with great potential that is not currently being realized.
- Official Description (provided by the hotel):
- Prince D' Angkor Hotel & Spa is a sanctuary for tourists and corporate guests alike who expect excellent hospitality and friendly service. So whether you are here for business or pleasure, the Prince D' Angkor Hotel & Spa offers a luxurious haven, elegantly furnished to provide you with a comfortable stay, all the facilities and traditional Cambodian hospitality you would expect. Experience ultimate luxury and bask in the splendor of elegance at the Prince D' Angkor Hotel & Spa, the perfect base from which to explore the legendary Angkor temples and undiscovered treasures of Cambodia. It is conveniently located in the heart of the city; a minute’s walk from shops, restaurants and markets. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, TravelUp, Odigeo, Hotels.com, HostelWorld, Southall Travel, Agoda, Travel Republic (UK), Traveltool, S.L.U. and HotelQuickly so you can book your Prince D'Angkor Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Prince d`Angkor Hotel Siem Reap
- Hotel Prince d Angkor