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“The smiliest people ever”

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Royal Angkor Resort & Spa
Ranked #72 of 343 Hotels in Siem Reap
Certificate of Excellence
Preston, United Kingdom
Level Contributor
83 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“The smiliest people ever”
Reviewed 22 December 2012

We really enjoyed our stay here. All the staff were so friendly, courteous and eager to please and never stopped smiling. This was maybe the only hotel on our tour where we didn't have to chase the waiter round the restaurant to get a cup of coffee at breakfast! Bedrooms were very good, though the door locks seemed to have a mind of their own. Food was excellent and reasonably priced for the standard of hotel, though service at the pool bar was a bit slow - I guess because the staff had a long trek into the hotel to get anything. The pool itself was huge but needed some more sun beds - there could be a bit of a scrum to get a place. The elephant showers were fab - though it would have been even better if the ones at the end of the pool actually squirted water. The hotel had its own theatre for traditional dancing and music but was sadly not in use while we were there - we would have jumped at the chance to see a show without having to go into town. However, minor gripes apart, we loved it! Highly recommended.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (266)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 December 2012

Clean, comfortable and very homely hotel. The staff were very polite and eager to make our stay as pleasant as possible. We stayed in a Superior room equipped with deluxe amenities and a beautiful view of the pool. Both single beds were big and extremely comfortable; coupled with soft pillows and a warm comforter for the most relaxing sleep. The wall sockets differ from where I am from, which made charging my phone impossible. But a quick call to the front desk saw housekeeping bring me a universal charger almost immediately. The breakfast spread was excellent, ranging from local to International. The foods are constantly being replenished, and are served fresh and hot. We did not use the pool and other facilities, but the pool looked spectacular and was cleaned each morning.

Room Tip: When traveling in pairs, superior rooms are adequate for a comfortable stay.
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lisajariffin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, null, Singapore
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 December 2012

Comfortable, clean, relaxing hotel with polite and helpful staff to assist us upon arrival
Decent spread served at the breakfast included and we also enjoyed a lovely Khmer set lunch on the day of our arrival.
Beautiful pool although we did not have much time to utilize it
Lobby was crowded and noisy at times due to the presence of a couple of korean and chinese tour groups during our stay but otherwise okay
Useful shuttle service to bring us to the Pub street, Night market, made travel very convenient

The rooms were kept clean although we noticed a couple of issues

1: The design of the bath tub caused water to always splash out the side and caused a puddle after every use which could be quite annoying and dangerous as it made the floor slippery

2. One of the sockets was popping out the wall. Needs maintenance as it could pose a danger

3. My friend noticed the hair dryer was broken with wires exposed. When she called housekeeping for an exchange, the staff asked her if she dropped the hair dryer and broke. She told the staff the hair dryer was already damaged when we found it. They sent another 2 staff to our room on 2 separate trips (1 to collect the hair dryer, the 2nd to bring a replacement). Both staff again asked if my friend dropped the hair dryer and broke it. We feel the house keeping staff should make it a point to check if your hotel appliances/facilities are in proper order before hand over. It was pretty annoying to get the feeling that we were being accused of the hotel's staff's own negligence in maintenance

Room Tip: ask for room on a higher floor, away from the lift lobby
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  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank casse_lim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisbon, Portugal
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 December 2012

It was a nice stay. Excellent hotel, confortable and gently people. Good to relax and swim in the evening after a visit to Angkor. The room was very good, large, clean and with a nice view. The shuttle to Siem Reap is usefful.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rui G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 December 2012

Excellent staff. Very pleasant stay, and lovely full-size swimming pool. Highly recommended. The hotel provides a shuttle to the old market, and it is also easy to get a tuc-tuc. Breakfast is included in our room rate, and you get a good variety of choices.
The receptionists are all very helpful, especially Mrs. Praneep (not sure of the correct spelling), she would go out of her way to help you with different directions and services. We would definitely stay here again if we have the chance to revisit Siem Reap.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KC L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyderabad, India
Level Contributor
89 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 13 December 2012

If you are in a group of 50 people, this is probably the right hotel, it handles bus loads of tourists everyday , some quite noisy...the decor is without any character, either in the lobby , the bedrooms or the restaurant. Everything is just ok, up to the standard, breakfast facilities but the overall qualifier I would give that hotel is: boring. Not a place I would come as a couple...

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jack D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 December 2012

We decided to book Royal Angkor over Sofitel and Le Meridian. These are the only(?) 3 Five * hotels there. While the other 2 have a pretty decent international reputation, Royal Angkor is a local brand. It does not disappoint! Our stay was very pleasant and a memorable one. For a 1/3 of the price of the other 2 hotels, you cannot go wrong. Quality is very good. Staff are very friendly and speak English. Rooms are very clean. The bathroom is outstanding! Pool is very nice. Restaurants have ample choices (even for Vegetarians like us), very good Spa (complimentary foot massages) and sumptuous breakfasts. The entire experience is very pleasant and if you go to Siem Reap to check out the Angkor and surrounding temples, you will come back tired to a very calming stay. The staff need special recognition - very helpful and friendly bunch starting from the Resident Manager to the people at the reception, door man, restaurant staff etc. Only downside could be - if you want to party. It is a hike from the main party areas (Pub street). Quite convenient to get to from the Airport. Will definitely go back there next time I go to Siem Reap.

Room Tip: Get a room overlooking the pool. Good view and private balcony.
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Srikanth V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Angkor Resort & Spa

Property: Royal Angkor Resort & Spa
Address: Road No.6 Phum Kasekam, Siem Reap 93279, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Siem Reap
#40 Romantic Hotel in Siem Reap
#53 Family Hotel in Siem Reap
#58 Luxury Hotel in Siem Reap
#59 Spa Hotel in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Royal Angkor Resort & Spa 4.5*
Number of rooms: 198
Official Description (provided by the hotel):
Royal Angkor Resort and Spa is conveniently perched along the gateway of some of the most significant archeological sites in SE-Asia, creating the ideal location to explore Cambodia's rich cultural inheritance. Tucked away from the hustle and noise of the city, Royal Angkor Resort is only minutes away from these iconic landmarks, providing unprecedented access to the legendary Angkor Wat, Angkor Thom and Bayon temples as well as the charming and historic town of Siem Reap. Stretching over two and a half hectares, this iconic Siem Reap hotel is jeweled with a beautiful tropical landscape and decorated with the most remarkable architecture, reminiscent of the early 20th century. From fine dining to traditional rooms and suites, Royal Angkor Resort & Spa combines ancient charm with modern-day leisure, creating the ultimate space to unwind and embrace the magical spirit of Cambodia. ... more   less 
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Also Known As:
Royal Angkor Hotel Siem Reap
Royal Angkor Resort And Spa

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