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“Excellent staff, beautiful room...”

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Royal Angkor Resort & Spa
Ranked #73 of 353 Hotels in Siem Reap
Certificate of Excellence
Rochester, New York
Level 4 Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Excellent staff, beautiful room...”
Reviewed 9 August 2014 via mobile

We were only here for one night but what a beautiful place and room. The food and service was excellent, they had to straighten out an issue with my plane ticket they had no responsibility in creating. The bathtub was a blast and so quaint. The pool is to die for, if you are coming to Angkor Wat, I recommend this place.

Stayed August 2014
Helpful?
1 Thank Phil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,097 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (268)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Inverloch, Australia
Level 1 Contributor
4 reviews
Reviewed 7 August 2014

We recently stayed a week at Angkor Resort & Spa, Siem Rep and experienced nothing but a friendly , professional attitude from all the staff. Their attention to detail and to making our stay wonderful was beyond our expectations Always a smiling face to greet us, answer our questions and make recommendations for restaurants and outdoor activities.
Also, upon returning home we realised we'd left some clothing behind in our room. The communication and prompt response to our request for its return was amazing. One week later our missing times were in Australia! Thank you to the great team at Angkor Resort & Spa. We will return. Can't recommend it highly enough!

Room Tip: The quirky lifts were quaint but if you don't like stairs or small lifts ask for a ground level...
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Jill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sethya N, Resident Manager at Royal Angkor Resort & Spa, responded to this review, 10 August 2014
Dear Jill,

It was our great pleasure taking care of you on your visit to Royal Angkor Resort& Spa and I am delighted to hear that you had an Amazing Experience with us. Our teams here also were very happy when they read your lovely comments on their service. We always try our hardest to meet our guest’s high expectations and was really pleased to read that we have achieved this. Please do come and stay with us again soon.

My kindest regards,

Sethya Nhong
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 August 2014

The hotel wasn't as good as I expected, old and dated. The fitness centre was outside in the heat. Bath was an old footed bath with jets, shower over the bath so water went everywhere when showering.

Staff were friendly

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Larissa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brisbane Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2014 via mobile

Best service from day one stayed 5 days will go back many times recommend to every one you will never have Hotel management mingling with guest taking photos but here the best service I received from top level of management right down to our basic services on my next review will post some photos I bought this lovely stay on group on site. Mamta from Australia QLD.

Stayed May 2014
Helpful?
1 Thank mamta4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level 4 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 August 2014

Recently stayed for 3 days in the Royal Angkor Resort, and we really loved it! The rooms were good, but what was better was the courtesy of the staff! Everytime we came down the lift, there was someone waiting to greet us and enquire about what we could do next! When booking the room, do try to get the higher floor (level 4 if possible) rooms (with the balcony), as the views overlooking the city, and the fabulous pool are just wonderful! Although the location is not the best (probably 3km or so from the heart of the city), they have free shuttle buses from the hotel every 2 hrs ferrying back and forth.

Overall, definitely a good choice for accommodation in Siam Reap!

Room Tip: Try to choose the higher floor rooms for the view, and preferably the in-suite jacuzzi!
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Ashok B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sethya N, Resident Manager at Royal Angkor Resort & Spa, responded to this review, 3 August 2014
Dear Ashok B,

I was so happy to read your kind words following your recent stay with us at Royal Angkor Resort& Spa. We always try our very hardest to ensure all of our guests are made to feel at home so when I read your feedback I was really pleased.

We pride ourselves on the service and facilities we provide to our guests so I really do hope that we get the chance to look after you again in the near further.

With renewed thanks,

Sethya Nhong
Resident Manager
E-mail: info@royalangkorresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 July 2014

We purchased this hotel on a web deal, and could not have been happier, the staff were very friendly and nothing was too much trouble. It is a little out of town centre, but transport is very cheap and the hotel does run a free shuttle into town as well as having their own tuk tuk drivers. The pool was huge and spotless and they also have swimming lessons for local children there, which impressed us. We had interconnecting rooms facing the pool and they were a good size and very clean.
Although on a main road and close to the airport it was very quiet and serene, probably not the top place to stay, but we thoroughly enjoyed it and would recomend this hotel.

Room Tip: Overlook the pool, it is a good view.
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  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Annabel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sethya N, Resident Manager at Royal Angkor Resort & Spa, responded to this review, 3 August 2014
Dear Annabel,

Thanks you very much for your kind words following your recent stay with us at Royal Angkor Resort& Spa. I am so happy to read that you and your family had a good stay with us and that you recommend our Resort on tripadviosr.

We do strive to make every guests experience here with us unique so to read that we have succeeded is just fantastic.

Thank you once again and best regards,

Sethya Nhong
Resident Mangaer
E-mail: info@royalangkorresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
belgium
Level 4 Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 July 2014

we stayed 4 nights in the hotel.we had a room overlooking the front garden and the street.This was not a great view.the room was clean but not very cosy..The bathroom was well equipped an had a very nice old bad on 4 feet;The breakfast was a buffet,and you could get anything you 'd like;The waiters were not always very friendly,more a bit indifferent.The pool is very big and invites you to swim.The service around the pool was a bit slow.If you wanted to order something you needed a lot of patience.
This is a good hotel ,but it is not worth a 5 star rating

Room Tip: ask for a room with pool view
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  • Stayed March 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank patmoreBelgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sethya N, Resident Manager at Royal Angkor Resort & Spa, responded to this review, 3 August 2014
Dear PatmoreBelgium,

Thank you for taking the time to share your review following your stay with us in March. Your feedback is such a valuable source of information, regardless of whether it is good or bad, and enables us to continually strive to improve our standards of service.

I'm sorry that you felt the room we provided you with Garden view was not a great view for you. and I am only sorry that it was not brought to my attention while you were with us and I would have tried to find you something a little higher up. We want to make sure that all our guests are comfortable and happy during their stay with us.

I am most concerned your comment about our staffs and the service you received at the pool during your stay, it seems we have failed to deliver a service that met your expectations and I sincerely would like to apologies for any inconvenience this may have caused. We will look closely into the issues you have brought to light and will check and reinforce with our team.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Kindest regards,


Sethya Nhong
Resident Mangaer
E-mail: info@royalangkorresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Angkor Resort & Spa

Property: Royal Angkor Resort & Spa
Address: Road No.6 Phum Kasekam, Siem Reap 93279, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Siem Reap
#40 Romantic Hotel in Siem Reap
#53 Family Hotel in Siem Reap
#58 Luxury Hotel in Siem Reap
#60 Spa Hotel in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Royal Angkor Resort & Spa 4.5*
Number of rooms: 198
Official Description (provided by the hotel):
Royal Angkor Resort and Spa is conveniently perched along the gateway of some of the most significant archeological sites in SE-Asia, creating the ideal location to explore Cambodia's rich cultural inheritance. Tucked away from the hustle and noise of the city, Royal Angkor Resort is only minutes away from these iconic landmarks, providing unprecedented access to the legendary Angkor Wat, Angkor Thom and Bayon temples as well as the charming and historic town of Siem Reap. Stretching over two and a half hectares, this iconic Siem Reap hotel is jeweled with a beautiful tropical landscape and decorated with the most remarkable architecture, reminiscent of the early 20th century. From fine dining to traditional rooms and suites, Royal Angkor Resort & Spa combines ancient charm with modern-day leisure, creating the ultimate space to unwind and embrace the magical spirit of Cambodia. ... more   less 
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Also Known As:
Royal Angkor Hotel Siem Reap
Royal Angkor Resort And Spa

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