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“Excellent stay”
Review of City River Hotel

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City River Hotel
Ranked #93 of 353 Hotels in Siem Reap
Certificate of Excellence
Melbourne, Australia
Level 6 Contributor
208 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Excellent stay”
Reviewed 2 February 2013

We stayed at City River for 4 nights in early January. We were greeted at the airport upon arrival for a complementary transfer which was wonderful due to the fact that it was out first trip overseas and we were a little culture shocked when we arrived. The staff at the hotel were lovely and always very helpful. A lot of them were trainees from disadvantaged backgrounds and although their lack of experience showed at times we were happy to support a great initiative. The room was clean and quite large and the hotel was very well located on a quiet street by the river, but only 5 - 10mins walk from town. Each evening we walked a couple of hundred metres over the bridge and wandered through the markets, had dinner at pub street and stocked up on water and other supplies at the supermarket. It was great staying on the quieter side of the river but still being so close to everything. We organised a tour of the inner temples through the hotel - a personal guide and tuk tuk driver for $47 for the day. Our guide - Narith Pong - was very knowledgable and spoke great English - we would definately recommend him to anyone! We ate at the hotel restaurant for the first few nights until we had the confidence to venture out into town. The food was nice and very reasonably priced. Overall a great stay and somewhere we'd love to return.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank HolidayKat_86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SIEMREAPRIVER, Manager at City River Hotel, responded to this review, 11 February 2013
Dear HolidayKat_86,

Thank you so much for feedback your experience at City River Hotel, Siem Reap, Cambodia.

Customer who booked on hotel website will get one free pick up from airport to hotel, we are focus on quality of services like tour guide, driver are friendly, helpful and reliable person.

We are doing our part to help orphans and families living in poverty. Most of our employees came from these similar backgrounds with very low skill and education. Your indulgence towards our employee's insufficiency is your contribution for helping them. For any comment or complaint, please e-mail us. Your satisfaction is our concern.

We are happy to hear that you had enjoyed your recent stay with us hope that you will recommend to friends or families for their plan to visit Cambodia.

We’re looking forward to welcome you to stay with us again soon.

Sincerely,

Mr.Paul Sokha SRENG
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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858 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (122)
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English first
2 reviews
Reviewed 2 February 2013

Walk around and into centre of town every day. Plenty of eating options within a block. Fantastic staff. Spacious rooms. Very relaxing stay. Transport options easy to arrange from right rice tuk Tuks out front to lux private taxis.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wing33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SIEMREAPRIVER, Manager at City River Hotel, responded to this review, 11 February 2013
Dear Wing33,

Thank you so much for feedback your experience at City River Hotel, Siem Reap, Cambodia.

Our objective is to provide excellent services to guest who selected our hotel as accommodation, our staff are friendly, helpful and smile at all time.

We are happy to hear that you had enjoyed your recent stay with us hope that you will recommend to friends or families for their plan to visit Cambodia.

We’re looking forward to welcome you , friends and families to stay with us.

Sincerely,

Mr.Paul Sokha SRENG
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Catharines, Canada
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 February 2013

Considering where you are this Hotel gives you a haven to return to after a day exploring. The staff are excellent the rooms are clean and free from the hustle and bustle of large hotels. Walking the old halls is like a trip back in time with the wood work and stairs. The Pool on the roof is a great spot with comfortable areas to sit with a bar ready to serve. Two dollar TukTuk ride or 5 minute walk to Pub street. The staff were excellent and the breakfast was as good as you get in Cambodia.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SIEMREAPRIVER, Manager at City River Hotel, responded to this review, 11 February 2013
Dear Peter S,

Thank you so much for feedback your experience at City River Hotel, Siem Reap, Cambodia.

Our objective is to provide excellent services to guest who selected our hotel as accommodation, our staff are friendly, helpful and smile at all time.

We are happy to hear that you had enjoyed your recent stay with us hope that you will recommend to friends or families for their plan to visit Cambodia.

We’re looking forward to welcome you , friends and families to stay with us.

Sincerely,

Mr.Paul Sokha SRENG
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canterbury, United Kingdom
Level 6 Contributor
138 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 1 February 2013

The room was large and modern, quiet with a good bed. It was just a short walk to supermarkets, and the night market. We enjoyed good value cocktails from the pool bar after a refreshing swim in the rooftop pool. The massage according to my wife was very good This is not a five star hotel in Siem Reap but well run and very good value for the lovely rooms. Our only criticism is the poor choice of non-Asian food at breakfast and the one fruit juice on display did not taste of fruit. If the hotel brings this up to the standard of other hotels we stayed in in Cambodia, it would gain a higher score.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Englishtravelfanatic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SIEMREAPRIVER, Manager at City River Hotel, responded to this review, 9 February 2013
Dear Englishtravelerfanatic,

Thank you so much for feedback your experience at City River Hotel, Siem Reap, Cambodia.

City River Hotel room is good and beautifully located on the bank of Siem Reap River. Our superb location offers our guests the unique experience of peacefulness in a lively city. We’re just a walking distance away from the ever popular Pub Street and Night Market.

We are happy to hear that you had enjoyed your recent stay with us hope that you will recommend to friends or families for their plan to visit Cambodia. Our good value poolside cocktail is a plus for customer during swimming and also can view sun set from roof top pool .

We’re looking forward to welcome you to stay with us again soon.

Sincerely,

Mr.Paul Sokha SRENG
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, MN
Level 5 Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 30 January 2013 via mobile

We stayed here for only 3 nights but it felt like home. The staff seem to all be exceptionally friendly, and anxious to help you enjoy their city. The location can't be beat - quiet in the evenings yet a quick walk to all the shopping and dining you could wish for. There's plenty of dining right near the hotel too, you don't have to go down near the Old Market. Breakfast was filling and the rooms spacious - we had a balcony to sit on, which was lovely. Siem Reap is lovely, felt very safe, and we will definitely be back... staying at City River!

Stayed January 2013, travelled as a couple
Helpful?
Thank PipersMom29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SIEMREAPRIVER, Manager at City River Hotel, responded to this review, 9 February 2013
Dear PipersMom29,

Thank you so much for feedback your experience at City River Hotel, Siem Reap, Cambodia.

Your home away from home, our objective is to provide excellent services to guest who selected our hotel as accommodation, our staff are friendly, helpful and smile at all time.

We are happy to hear that you had enjoyed your recent stay with us hope that you will recommend to friends or families for their plan to visit Cambodia.

We’re looking forward to welcome you to stay with us again in the future.

Yours Sincerely,

Mr.Paul Sokha SRENG
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
1 review
Reviewed 27 January 2013

My third trip to City River and the standards haven't changed. The five minute walk into town gives it the perfect location and the rooftop pool is hard to beat. The staff are always welcoming and a few somehow remember me upon return. II will be returning to Siem Reap and won't hesitate to stop in at City River again.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Billy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SIEMREAPRIVER, Manager at City River Hotel, responded to this review, 27 January 2013
Dear Billy W,

Thank you so much for feedback your experience at City River Hotel, Siem Reap, Cambodia.

Our objective is to provide excellent services to guest who selected our hotel as accommodation, our staff are friendly, helpful and smile at all time.

We are happy to hear that you had enjoyed your recent stay with us hope that you will recommend to friends or families for their plan to visit Cambodia.

We’re looking forward to welcome you , friends and families to stay with us.

Sincerely,

Mr.Paul Sokha SRENG
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NSW
Level 6 Contributor
122 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 25 January 2013

We stayed here three nights as part of a tour. We were all pleasantly surprised by this hotel. There are soooo many hotels in Siem Reap, almost looks like the strip in Vegas as you drive down the main street. This hotel is off the main drag and down by the river. An excellent spot to walk to the markets, restaurants, river, etc. There is a great rooftop pool/bar area where you can relax after a day of touring. You can get a very reasonably priced massage as well, which many in our group did (including myself). I would definitely consider staying here again if/when I come back to Siem Reap.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelnblues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SIEMREAPRIVER, Manager at City River Hotel, responded to this review, 27 January 2013
Dear travelnblues,

Thank you so much for feedback your experience at City River Hotel, Siem Reap, Cambodia.

City River Hotel is beautifully located on the bank of Siem Reap River. Our superb location offers our guests the unique experience of peacefulness in a lively city. We’re just a walking distance away from the ever popular Pub Street and Night Market.

We’re looking forward to welcome you , friends and families to stay with us again soon .

Sincerely,

Mr.Paul Sokha SRENG
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about City River Hotel

Property: City River Hotel
Address: 0511 Achasva Street, Wat Bo, Siem Reap 17254, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#29 Business Hotel in Siem Reap
#54 Romantic Hotel in Siem Reap
#62 Family Hotel in Siem Reap
#69 Spa Hotel in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:3 star — City River Hotel 3*
Number of rooms: 65
Official Description (provided by the hotel):
City River Hotel is beautifully located on the bank of Siem Reap River. Our superb location offers our guests the unique experience of peacefulness in a lively city. We’re just a walking distance away from the ever popular Pub Street and Night Market.The roof-top swimming pool is the only one of its kind in Siem Reap. Guests will enjoy the spectacular views of the city and sunset while sipping away the delicious cocktails on the poolside bar. This experience can only be found exclusively at City River Hotel.Our Deluxe rooms are beautifully decorated with all standard amenities and a balcony overlooking the city. In addition, guests are able to pamper themselves with the traditional Khmer massage at our Massage Center after spending a long day at the wonderful temples. ... more   less 
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Also Known As:
City River Siem Reap
Hotel City River

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