Overall, this property is okay but my guess is that you can find better for these prices.
We started off on the wrong foot. Upon arrival, the room type we requested (two twin beds) was not available as the room had issues with hot water. Therefore, we had no choice but to take a room with one double bed. That said, we found that this room did not have hot water either!
The following day, they moved us to a room with two twin beds. This room was a much better space although both were the space price. The room was fine - decent size, a little noise (but not too bad) and it was clean. Bathroom was fine, although the water was luke warm. The wifi worked great on all floors.
We only ate at the restaurant one day for breakfast - pineapple pancakes were delicious, but the service was extremely slow (not ideal when you are keen to get out early and visit the temples!)
The other thing that left a sour taste for us was the pricing. We had originally booked a package that included food and a tuk tuk driver for 3 days. We had emailed the hotel to confirm that the pricing included the temple passes but upon arrival they gave us a different story. Without the temple pass, the cost of the package is more expensive than arranging this ala carte, so we asked to switch, which they agreed to (also the lunches provided in the package were basic sandwiches where for the some price that you pay for that lunch, you can easily eat delicious cambodian food at local restaurants). Then, when we verified costs, we were told airport transfers were still included in the hotel price, and on the last day, they tried to charge us an additional $5 to get back to the airport. I am not sure if they were trying to scam us or if the language barrier was the problem - we tried to speak to the owner about it but he refused to show up (the staff just kept saying they tried to call him but he was busy). Perhaps the solution here is to book prepaid rooms on a site like Expedia and just handle everything else separately.
Note: the hotel tuk tuk drivers are nice and reliable. They are about $3-5 more (per trip) than finding one yourself on the street so just depends if the additional cost is worth avoiding the hassle. More details on Angkor and Siem reap can be found here: http://www.mangopancakes.com/2013/01/three-perfect-days-in-angkor.html
- Official Description (provided by the hotel):
- The Villa Siem Reap offers the best central location, fantastic rooms, and the best service in Siem Reap. Information is available on touring the best of Siem Reaps temples and other attractions. All rooms have AC,HW,Safe,Mini Bar and Satelite TV. The Villa looks forward to welcoming you and being part of your Siem Reap adventure. ... more less
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- Also Known As:
- The Villa Siem Reap Hotel Siem Reap