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“So happy with my choice to stay here”

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The Villa Siem Reap
Ranked #88 of 361 Hotels in Siem Reap
Certificate of Excellence
Reviewed 23 May 2014

As the reviews indicate, the customer service is exceptional. They helped arrange tuktuk drivers, tour guides, and gave good restaurant advice. My room, the pool, and breakfast area were great, too. A big bonus is that it is within walking distance to Pub Street, but still in a quiet area. My favorite things? the banana pancakes and Pheap!

  • Stayed: May 2014, travelled solo
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2  Thank Janet J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 18 May 2014

Our stay at The Villa Siem Reap was made more memorable by the staff including a special praise to our restaurant server Pheap.

Pheap provided a genuine smile and welcoming personality. With being picky eaters, she was able to provide suggestions on what to eat from the menu along with going an extra mile in speaking to the chef to accommodate our request next time we order a meal. This personalized service makes a stay in any hotel go above our expectations.

There are not a lot of worker like Pheap when you visit large hotels. And because of her and the staff, we are recommending The Villa Siem Reap to all our friends and family planning to visit Cambodia for the first time.

  • Stayed: May 2014, travelled as a couple
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2  Thank Jason O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2014

We have never been to Cambodia but after an extensive research The Villa Siem Reap is where we end up. It was definitely the best choice we made. Phally (reservation manager) was a great help right from the beginning on answering our questions through email. After explaining our flight plans, Phally explained in detail what would be the accommodation and tour options that would get us everything we were looking for on the trip. He was able to personalized our vacation package based on our late arrival and late check out.

Through out our stay, every staff member took the time to greet us and made sure our vacation was as delightful as possible. Upon our arrival we were greeted with a welcome smile from our personalized Tuk Tuk driver Mr Vut waiting for us in the airports arrival area. He also remained our tour driver for our visits to the temples. And Mr. Lee was definitely a delightful plus knowledgable tour guide. He provided vast information on the temples we visited along with answering any questions we had regarding Siem Reap. In addition, his tour path was based on the best way we are able to explore each temple including excellent location to get the great pictures.

Let me mention our vacation packaged included food too. Though the restaurant has select menu, the food is far better than what we tried in pub street. Our vacation included breakfast, lunch, dinner for 2 along that also comes with a packed picnic lunch for the 1 day of our temple visit.

For the price and excellent personalized customer service, The Villa Siem Reap definitely beats out all other larger hotels in the area.

We are already sending out emails to all our friends and family who are planning to visit Cambodia to let them know our vacation experienced at The Villa Siem Reap.

Room Tip: Our room was close to the pool that made it convenient going in and out to cool off after a hot day...
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  • Stayed: May 2014, travelled as a couple
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3  Thank SevRok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2014

Organized itinerary, very nice English-speaking tuk tuk drivers and tour guide, delicious breakfast meal, crystal-clear pool, cozy room, and most of all - the staff members - are the most accommodating, hospitable, and friendliest people I've ever met, so far, particularly, Mr. Phally and the woman in the restaurant (sorry, I forgot her name). My two friends and I were greeted each day with smiling faces. I highly recommend The Villa Siem Reap to the travelers.

  • Stayed: May 2014, travelled with friends
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2  Thank JonahAlabastro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2014

Good hotel for an affordable price, the staff especially Phally and Mrs Tan are very friendly and accommmodating. Also to mention is they have a pool where my friends were able to enjoy and relax after the hot and grueling tour of the temple ruins. The staff are very eager to assist us in our tour and we were able to change whatever we want in our itinerary. Only problem is our tuktuk driver, has limited English skills so we kind of have a lack of communication on the fare prices but all in all it is great bargain for a tour and hotel accommodation in Siem Reap.

  • Stayed: May 2014, travelled with friends
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1  Thank rxndnl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2014

Affordable Price, Great Location and Accommodating Staffs. The manager, phally has also helped us a lot during our stay!! The staffs are friendly and ready to help anytime. Thank you for the assistance during our stay, we will come back again when we are there !!!

  • Stayed: April 2014, travelled with friends
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1  Thank danielngcheunkiet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2014

Clean, quiet hotel with clean pool to relax. Good location as can walk to main sites easily. Staff friendly, however our english speaking guide organised through the hotel (licensed) was difficult to understand despite his best efforts (we are English). We had a lack communication with the different prices for the tuk tuk tours which was profusely apologised for by management on leaving. A refund was offered as the price was different to what we were told prior to the tour. Food and service at the restaurant was good as well. Would recommend the hotel. Very helpful staff.

Room Tip: Be clear on prices and what it includes to avoid confusion and miss communication.
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  • Stayed: April 2014, travelled as a couple
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Thank annabow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Villa Siem Reap

Address: 153 Ta Phul Rd | Svaydangkum, Siem Reap, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Best Value Hotel in Siem Reap
#41 Family Hotel in Siem Reap
#56 Romantic Hotel in Siem Reap
Price Range: £16 - £41 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Villa Siem Reap 3*
Number of rooms: 21
Official Description (provided by the hotel):
The Villa Siem Reap offers the best central location, fantastic rooms, and the best service in Siem Reap. Information is available on touring the best of Siem Reaps temples and other attractions. All rooms have AC,HW,Safe,Mini Bar and Satelite TV. The Villa looks forward to welcoming you and being part of your Siem Reap adventure. ... more   less 
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Also Known As:
The Villa Siem Reap Hotel Siem Reap

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