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“Closest to Pub Street” 4 of 5 bubbles
Review of Steung Siemreap Hotel

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Steung Siemreap Hotel
Ranked #97 of 339 Hotels in Siem Reap
Certificate of Excellence
Level Contributor
144 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Closest to Pub Street”
4 of 5 bubbles Reviewed 29 March 2014

Stayed for 14 nights. 1st thing - the pool is NOT cold. Great pool. Most people explore the temples in the morning then come back to the hotel to cool off in the afternoon. The sun is behind the building by that time - the pool is in full sun from 6am to 1pm. Because of our long stay we got upgraded to a pool view room after 2 days, which was offered when we checked in. After 2 days we DID get our upgrade only after a little heated argument with the front desk. I think the main problem was the lack of English & the different staff not letting anyone know what was offered. The staff are generally friendly & helpful but English is NOT their 1st language. Remember you are not in an English speaking country. Rooms are spacious & clean. Extremely hot water in bathrooms - be careful. Breakfast is fabulous, big selections & even a little egg station, where you get an omelette or whatever freshly made. if they are slow replacing the stock of food, be patient - you are not at the Hilton. The location is the main attraction. No need for tuk tuk when going out to eat or drink, its just around the corner. Honestly would definitely stay here again. Another hint - tip the housekeeping staff every day, even if its your local change (which is of no real use to you) Just leave it on your bed - this will help get good service - towels, bottled water etc, whatever is needed. WILL BE BACK.

Room Tip: Ask if any chance of a pool view room ... ? Doesnt hurt to ask.
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  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank mgh1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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874 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (163)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Polish first
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  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Paget Parish, Bermuda
Level Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed 27 March 2014 via mobile

We spent almost a week at this hotel. The front desk seems rather confused unable to settle the bills or book a spa appointment for the day after because "there is a big group coming in who might want treatments". Also mixed experience with housekeeping which didn't provide replacement for the smaller towels for a few days. The pool is nice and breakfast reasonable but don't make the mistake of eating dinner here. Pub st is so close.

Stayed March 2014, travelled with family
Helpful?
1 Thank ladyprufrock_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunrise Beach, Australia
Level Contributor
7 reviews
4 hotel reviews
4 of 5 bubbles Reviewed 26 March 2014

location so handy to eating places and markets - 1 block from the siem reap river. I am not a
travel agent so my first sentence says it all and I still have more characters to go. Its easier
to be in the heart of town.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank diana s s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 26 March 2014

Ok close to pub street. Maybe ok for some but certainly not up our street. Having arrived relatively late, and tired after a long drive from siem reap we just wanted fodder and sleep. At 7.30 the dinning room was deserted and the staff looked amazed that we wanted food . Everything was preset for breakfast and the service was appalling. Obviously beyond their imagination that we would have liked our meals at approximately the same time as each other.
The pool was freezing .
Breakfast was a challenge as no attempt was made to cater for western palates. The hotel staff seemed to cluster at end of play and enjoyed with gusto. Perhaps that's who it was really for ?
A simple cuppa was priced at $4 obviously they didn't want to serve it.

Room Tip: Look elsewhere
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  • Stayed February 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank LMDdwd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison, Wisconsin
Level Contributor
79 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 19 March 2014

This perfectly located Khmer colonial style hotel has several things going for it, but it was the least updated hotel in our 39 days of travel in the region. The bed was used up and uncomfortable, and pillows and linens are all overdue for a replacement. The lighting in the room is dim and controlled by an outdated set of switches built into the night stand on one side of the bed, making it impossible to turn on the light from the other side. Very inconvenient if the person on the "wrong" side needs light during the night. The TV was an old boxy type with a smallish screen, also not found anyplace else in our travels. On the plus side, the room was spacious, had nice built in cabinets, and a nicely designed bath with tub and shower. The balcony doors had double glass, so the room remained quiet, but the sun light could be lovely when desired. The breakfast was only so so, with the usual buffet and eggs to order, but only a small amount of fresh fruit and juice. Some of the Asian choices were quite good. The breads were so-so, but the croissants were excellent. Note to staff. The butter does not need to be frozen on the buffet; So annoying. When we left our key for the day, the staff sometimes had a hard time finding which one was ours; maybe a slot for each room in which to keep the keys? The pool is not huge, and needs more lounges, but it is a lovely place to relax after sight seeing or shopping. The staff seemed willing enough, but there seemed to be more of a language barrier here than I expected, given our other experiences. We were annoyed, too, that the business center, located across the street in the second of the hotel's buildings, charged by the hour for use of the computers. The perfect location, close to Pub Street, great restaurants, spas and the market kept this from being a giant disappointment, but it could be a super place with some refreshing, furniture replacement, and staff with better English skills.

Room Tip: You might ask if any rooms have had the beds replaced. We enjoyed being in the building with the swi...
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  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Camera425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
450 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
3 of 5 bubbles Reviewed 19 March 2014

The hotel has a great location, near the pub street. The rest was a desappointment though.The hotel is a little bit old, and need a better conservation. The cleanliness was a concern during the whole stay and the breakfast was poor. The staff was nice and polite, but not well prepared.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Iuri K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dartmouth, Canada
Level Contributor
236 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
3 of 5 bubbles Reviewed 17 March 2014

As others has stated, the location of this hotel cannot be beaten! For that reason alone I would highly recommend staying here.

The hotel itself is not bad. We had a deluxe room, overlooking the pool. It was fine but could have used a bit of TLC...only one plug worked, only one pillow per person, tub was very slow to drain and the walls and switches were all a bit grubby. As others have noted, the linens and towels varied from white to off white and tattered and frayed.

Staff was friendly but always said yes to your requests, yet they were never acted upon (e.g. asking for the drain to be fixed---never done; asking for mosquito spray---never done). Also, we weren't collected at the airport, despite this being included in our rate and reconfirming 24 hours prior to arrival. In fairness, this was rectified by giving us a lift back to the airport instead.

Breakfast.......not good at all. The first morning, there was no fresh fruit, virtually raw bacon, stale pastries and terrible coffee. By day two, I was lucky enough to get there to snag the last piece of papaya (!) but once it was gone, it was gone. On all days, the 'egg man' overcooked all manner of eggs....scrambled, fried, omelettes, despite me begging him to stop! Best bet, eat breakfast elsewhere.

There are lots of places to eat on Pub St. which is right around the corner. The hotel is quiet, despite this and the pool is a nice place to relax after a hot day of temple touring.

I would strongly recommend booking for dinner or lunch at The Haven Restaurant, about 5 min. from the hotel. It's for a good cause and it was the best meal we had in Cambodia.

Room Tip: Main building, overlooking pool courtyard
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  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Katchapuri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Steung Siemreap Hotel

Property: Steung Siemreap Hotel
Address: Street 9, Mondul I, Svay Dangkom, Siem Reap 17000, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#67 Family Hotel in Siem Reap
#68 Romantic Hotel in Siem Reap
#72 Spa Hotel in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Steung Siemreap Hotel 3.5*
Number of rooms: 76
Official Description (provided by the hotel):
Steung Siemreap Hotel is one of the few remaining historical buildings in Siem Reap strongly constructed by the rich heritage of Khmer Culture blended with French Architecture. The Hotel has its own unique theme with Khmer handmade furniture located in the French Colonial block. More importantly, the hotel construction dated back to its origin in 1930s since French colonial era. With its 76 beautiful, elegant and charming rooms decorated and furnished with Khmer Handmade products along with our modern hotel facilities and services, Steung Siemreap Hotel extended our Khmer hospitality to make your stay in Siem Reap enjoyable and memorable. ... more   less 
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Also Known As:
Hotel Steung Siemreap
Steung Siemreap Siem Reap

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