Staff very polite. Had emailed about the need for an extra bed. In a week, no response. Called. Confirmed arrival - bed not ready. When we got into the room, they brought quite stained mattress and dressed it up.
As we are on cleaning, be prepared that there are no "wet floor" signs posted when they clean around the pool or mop the floor, so proceed with caution. However, the place is kept quite clear, except for carpet on stairways that has quite a few greasy stains (carpet spotter would do wonders here).
Mattresses of very good comfort, so rest you will, except - be pre-warned - there is a construction next door that starts at 7 -7:15 am, so you will start your day with them. If not, hotel's staff will wake you up by removing tables from last night dinner at the pool and setting up heavy, wooden lounge chairs (dragging them around) -all starting at about 6:45 am.
Also, be pre-warned about great acoustics in the building. You will hear your next room neighbour farting too - no kidding!
Breakfast (included in price) is very good, however, Staff seems to be overwhelmed when busy. Often had to point out empty set ups (ham, cheese, even coffee) at self serve stations. If you like a bowl of noodles or an omelette, they'll prepare quite a good fare for you. If you eat bread, be prepared to see that a cutting board is being cleaned by half inserting the board into an opening of garbage bin and shaking bread crumbs from it, then ... putting it right back into service despite the fact that staff member used his bare hand to remove bread crumbs and touched garbage bin in the process. Another story was the cloth that should be made available for guests when they cut bread. It was missing on a couple of occasions (we stayed 4 days). I had to ask for it, as the manager that was standing next to stations was oblivious to this. What you will also see every morning are three to four people wiping busily all glasses and cups at the bar. They are all washed there in a little sink but... no sanitizing rinse. Well, at least they are washed. The sign of wiping (all the time with same cloth) is unsettling enough to guests who look at food safety first. Then again, flying insects are free to roam in that dining room, as there is no flying insect defence - makes you wonder how the back of the house looks like....
Pool is great and very clean.
Spa seems to be overpriced compared to what you get outside, so we did not try. Check out time is at noon but you can leave your stuff till pick up. Oh, by the way, you will have to ask them for a pick up from airport and it is extra.
- Official Description (provided by the hotel):
- HOTEL SOMADEVI ANGKOR RESORT & SPA is indeed a Resort of Class and Character in which you should not miss while you are visiting the mystical land - Siem Reap Angkor. The Resort has been designed to guarantee you a most pleasant and memorable stay as we aim to deliver products and services that consistently meet and exceed your travel's needs and wants. HOTEL SOMADEVI ANGKOR RESORT & SPA is quite centrally situated handy for Top Business, Restaurant, Shopping, Museum, Bank, and Entertainment Centers. It is just fifteen (15) minutes drive from Siem Reap International Airport and ten (10) minutes to the world-renowned Angkor Watt Temple. Truly, HOTEL SOMADEVI ANGKOR RESORT & SPA is a convenient address to business and leisure travelers. SOMADEVI was originally the name of the Cambodian Queen who led Cambodia in the first century during the Khmer Empire Period. Based on her successful merits in making Cambodia the most well-known country in South East Asia in terms of society and infrastructure, her name continues to rise in the mind of today's Cambodian people. Therefore, we have taken her extinct name as our business brand name with the sole purpose of respect and worship. ... more less
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- Also Known As:
- Somadevi Angkor Siem Reap
- Hotel Somadevi Angkor