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“Golden Banana Boutique Hotel Siem Reap”

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Rambutan Hotel Siem Reap
Ranked #120 of 356 Hotels in Siem Reap
Certificate of Excellence
Launceston
Level 4 Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Golden Banana Boutique Hotel Siem Reap”
Reviewed 16 September 2011

This is the third time I have stayed at the Boutique Hotel. I have found it a very comfortable hotel with a lovely pool "just outside" the door. The staff are very friendly and helpful. The complimentary breakfast is sufficient to start the day and complimentary wifi is a great addition. The staff are always welcoming and go out of their way to make you feel "part of the family". In very humid/hot conditions the aircon is sufficient for the sleeping area.
The Golden Banana offers four different accommodation options, ranging from B&B [no pool], The Superior, The Boutique Hotel and The Resort.
Easy walking distance to the Old Market and Pub Street [restaurants etc]. Tuk-Tuks and taxis are easy to find and can be ordered through the hotel.

  • Stayed April 2011, travelled solo
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank stretch7250_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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474 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Newcastle, Australia
Level 6 Contributor
122 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 15 September 2011

Even tho we had to wade thru flooded streets to get here - and survive a motto crash in the flood - I'd do it all again to get here!!! An oasis on the 'other' side of the river in SR..... the rooms are incredible and the swimming pools, divine. The buildings, rooms, and common areas ooze charm and the GLBT friendly music makes it all the better!!!!

This is one of the most wonderful places I've stayed - and extremely good value.

Room Tip: Ask for a room in the superior building, via email.
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Ilovebarbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 September 2011

This boutique hotel provided a comfortable little oasis, and was located within walking distance to the main market in Siem Reap and tourist restaurant area. The rooms are spacious and decorated well. It appeared that every room, or nearly every room, had a deck overlooking the pool area. The complimentary breakfast in the morning was a pretty good selection. What we perhaps liked best was the hotel's excellent referrals to tour guides and tuk tuk drivers in the area. We used the same driver and guide for our two days at the temples, and had a very good experience. This hotel was overall pretty delightful, particularly considering the price--and as we continued on our travels we recommended it to those we encountered heading to Siem Reap.

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank k5358
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 September 2011

Charming boutique hotel in a quiet and nice neighborhood the very centre of Siem Reap, next to the market and restaurant area. Very good quality / price relation. Air conditioning doesn't deserve such a name. It is closer to a fresh fan. Also, the oversized staff is nice (who isn't in Asia) but not professional. Checking in was a big mess since they have 4 small hotels with different prices. Watch the tuk-tuks proposed by the staff! They are more expensive than normal ones and not more reliable. You are basically paying more for nothing.
I would definetely go back but I hope they train a bit more the staff and improve the air conditioning.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank juanjosebellod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
worldtraveller062, General Manager at Rambutan Hotel Siem Reap, responded to this review, 17 September 2011
Dear Juanjosebellod,

We appreciate you took the time to write this comment as it help us to improve our service where needed.
Although we from our side would like to clarify some issues following up your review.
Regarding the air-con problem; we have checked the room where you stayed and there was no problem with the machine, but it happened already more than once that the settings on the remote control where not placed in the right position so it doesn’t cool at all and indeed just works only as a fan.
We truly regret we where not informed about this issue so we couldn’t take any actions to resolve the problem.

As a reaction on the comment about our “not so professional” staff we would like to explain something very important. Our staff is carefully selected to assist you and make your stay a good and pleasant as possible. We have local well-trained managers who can take care of all your questions and assist you in your stay. If there are things that don’t go as smoothly as you expect, please tell the staff, general manager or owner.

We do make mistakes sometimes. Unfortunately, even the GM can make mistakes. Please do remember that the staff is trying to help you at their best. In Asian culture it is sometimes difficult to say that you cannot do something for a guests or that you do not understand him or her. Almost all staff goes to school every day to learn better English, but even then sometimes language and cultural barriers have to be overcome. We have around 45 people working in the Hotel and Resort and another 45 drivers and guides, and their extended families, are depending on you. They are fantastic people and we love them but they are from impoverished families and get with us the opportunity to learn and improve their skills at GB.

Al our fees for trips for tours in and around Siem Reap are fixed and transparent prices. It can indeed happen that you get a better rate from other Tuk Tuk driver from outside the hotel.
In that case we are not aware of the quality and knowledge of them, it can happen easily that you end up in some ‘special’ trips where you didn’t asked for and at the end spend much more on buying ‘nice’ souvenirs or paying for other unexpected services.
Off course all our guests are free to chose their own transport from outside the
Hotel.

Again we very regret you didn’t fully liked your stay at Golden Banana Boutique Hotel, we hope to see you again to experience the improvement of our staff.
And we would like to offer you a free night during your next stay to make up for the inconveniences.

With warm greetings,
Tommy
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surfers Paradise, Australia
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 September 2011

My family and I sponsor a school in Siem Reap so we visit the city at least once a year. We always stay at the Golden Banana. The staff treat us all like family and are always very eager to see us and to help us out. The Golden banana has three different areas according to budget; the resort, the boutique hoten and the backpackers villa. No matter which of these your room is in, you can use the facilities (pool, bar, restaurant) from any other area. It's one big Golen Banana family.
The rooms are very spacious, normally two floors with their own balcony, minibar, television and fully equiped bathroom, they are very clean and very well priced.
Make sure you visit the bar in the boutique resrort as for the most part the staff are very laidback and warm; they aways put their jobs first, but love to socialize and make friends with their guests, which was not unappreciated on my first visit... now I look forward to seeing my friends every year :)
New years eve here is apparently amazing as there is always a big party with dacing and entertainment.

  • Stayed October 2010, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Z0E_B0W1E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur
Level 4 Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 August 2011

The staff of the hotel were absolutely very helpful. Whenever we asked for help, they tried their best to help us as soon as they can. The hotel is located at good location and we enjoyed our stay because it is really comfortable!

  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank skylover2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manila
Level 3 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 August 2011

Small yet cozy boutique hotel with personalized service!!!

Pretty decor and lovely villa with a small pool in the middle. Amazing value for money!!!

LOCATION: We barely spent our time at the hotel as we were busy touring... so we really just needed a clean and safe place to stay but it definitely set the mood for the wonderful Angkor journey. It is also in an private alley, about a 7-minute walk to Pub Street, very convenient... However, the street does get flooded up to the ankles when it rains, so some days, do be ready to take a $1 tuktuk into town (good for 1-2 people.)

SERVICE: The staff were excellent, Sout, our tuktuk driver promptly greeted us at the airport. He was already waiting for us even if our flight arrived about 15mins ahead of schedule. We liked him so much, we hired him for the next three days as our driver around the Angkor complex. Though not a professional tour guide, his English was excellent so we were satisfied with his service since he was always prompt and knew exactly where to go, telling us how much time we need to spend in each site so we don't run out of time later in the day. If you are looking for a more detailed explanation of the sites, we suggest you hire a tour guide in addition to the driver. But if you're on a budget, just buy a guidebook and I'm sure you'll get almost the same result. If you stay here, do ask for Sout, he is cheerful and very hospitable--highly recommended!

BREAKFAST: True, the breakfast is not buffet and choices are limited so it can be quite repetitive for those staying longer... But it is more than adequate for medium appetites =) They give you tea or coffee, fresh juice, small bowl of fresh fruits, a choice of 2 slices of toasted bread or 2 slices of croissants (croissants tend to be tough so go with the bread), jam and choice of eggs (sunny side up, scrambled or omelette). I went with omelette one day and scrambled the next to change it up. It was healthy yet filling enough to begin a busy day of hiking.

NEGATIVE: The only negative thing I can think of is that the hotel does not have mosquito screens which is probably because it might detract from the decor... No real incident though, save for the usual one or two mosquitoes flying around, unavoidable in Cambodia it seems...so just keep the doors & windows locked whenever you are inside or leaving the room. And keep your bug spray handy, just to be safe...

Room Tip: Bring bug spray!
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  • Stayed October 2010, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank bellamanila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rambutan Hotel Siem Reap

Property: Rambutan Hotel Siem Reap
Address: Phum Wat Damnak, Kum Sala Komreuk | Krom 10, Siem Reap, Cambodia (Formerly Golden Banana Boutique Hotel)
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#52 Romantic Hotel in Siem Reap
#61 Family Hotel in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:3 star — Rambutan Hotel Siem Reap 3*
Number of rooms: 10
Official Description (provided by the hotel):
Golden Banana Boutique Hotel by Rambutan. Villas built in traditional pagoda style in garden setting -5 minutes walking distance to the old centre of Siem Reap -Located in a quiet residential area - Swimming pool with fountain and cocktail bar -Gay friendly. Visiting the temples of Angkor Wat is an experience you will never forget. Staying in our lovely Hotel makes that experience even better. ... more   less 
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Also Known As:
Hotel Golden Banana Boutique
Golden Banana Boutique Siem Reap

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