We were at the Angkor Village Hotel for 4 nights over Christmas. We had been staying in moderately priced hotels and decided to splurge for the holidays. While the rooms and setting are gorgeous,the service is poor. In a hotel like this, you expect that there will be attention to detail but there wasn't: we had to ask for fresh towels every day, the staff was not knowledgeable about different options for sightseeing, and requests for booking a taxi or checking flight times were met with incomprehension. It appeared that there wasn't anyone who overseeing the operation.
They also over-charged for every service, including internet, airport pickup, newspapers, telephone. We had a much better experience in hotels that were half the price.
- Official Description (provided by the hotel):
- Near the old colonial area, Angkor Village Hotel blends harmoniously architecture, culture and tropical nature to make it an oasis of greenery and tranquility right in the city centre. ... more less
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- Also Known As:
- Hotel Angkor Village
- Angkor Village Siem Reap