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“Beautiful hotel, amazing suites, sadly very lacking in ambiance”

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Heritage Suites Hotel
Ranked #37 of 353 Hotels in Siem Reap
Certificate of Excellence
London, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Beautiful hotel, amazing suites, sadly very lacking in ambiance”
Reviewed 27 April 2011

We recently stayed on our honeymoon. The hotel was beautiful - a wonderful sanctuary off main roads. The service was polite and v friendly. They had really made a fuss of us, by lighting candles around our room, decorating it with roses and petals everywhere. We were thoroughly delighted. There are only 2 downsides: the location - tuk tuk drivers had never heard of it and therefore got lost every time, secondly the hotel was lacking in atmosphere - the restaurant is big (very tastefully done) but as a result, there is no ambiance at all. It also charges london/ new york prices. The centre of Siem Reap is so lively with such an amazing choice of restaurants - We found it strange that Heritage Suites hadn't realised that people didn't always have the money to pay $25 for a main course. Also their happy hour (widely advertised) is a con - be careful - we orderd two different cocktails and only were told at the end of our trip that the drinks need to be the same in order to get the BOGOF.......cheeky! Such a shame - as hotel is stunning and lovely, recommend the suites but go and eat in Siem Reap.

Room Tip: We had a suite which was amazing.
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  • Stayed March 2011, travelled as a couple
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Helpful?
1 Thank JanR83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (253)
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Los Angeles
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 April 2011

The Heritage Suites Hotel in Cambodia exceeded all our expectations. It's truly an oasis from the heat and hustle. Our experience in southeast Asia is sometimes the service gets in the way of service, but not here at Heritage. The staff (across the board from the drivers, to the front desk to the pool side trainees) was exceptional. They have a unique tipping policy which we loved. The hotel discourages individual tips and prefer guests to give any gratuities (if they feel so inclined) in a sealed envelope to the front desk/manager. Apparently, they split all tips equally amongst the staff.

The rooms are gorgeous decorated, and we felt the bed was very comfortable. Air conditioning was so effective, we actually turned it down a couple of times. Wifi was great and also very reliable. Better than 5 star hotels in Bangkok. We stayed in a bungalow suite (lovely!), but on the day of our check out, we had a late flight so the hotel was kind of enough to set us up in a standard room (free of charge) until we left for the airport. They had another guest arrival for the suite and our flight wasn't until 7pm. This was very unexpected and much appreciated. Standard room was great as well.

We booked the Romantic Escape package that included a personal guide for the temples, a private AIR CONDITIONED car and and monk blessing. Outstanding. A must really. The tour guide was incredibly knowledge, the driver was very, very sweet and the monk blessing was 100% authentic. We're not sure how we would have survived the temples without the guide. We know we wouldn't have seen as much as we did had we done it on our own. We also figured the monk blessing would be a bit manufactured since it was being offered through the hotel, but it was legit. Truly memorable.

We didn't have any of the issues that the few negative reviews mention. Didn't feel the location of the hotel was an obstacle at all. In fact, we liked being tucked away from the city beat. It was a nice retreat, and in all actuality, it's a USD $2-$3 (depending on market rate) 5 minute tuk tuk to the center of town. Getting back was never a problem. Just grab a business card on your way out to show the drivers for your return.

We are definitely going to look at the franchise for future southeast Asian travel.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Amanda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taipei, Taiwan
Level 5 Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 11 April 2011

i've stayed in several luxury/designer/boutique hotels all around the world, but heritage suites hotel is one of the best i have ever visited. this hotel has a sophisticated, well-decorated hotel room with its good taste, an in-room bathtub and private steam bath makes relaxing after a long visit to angkor wat temple, the private garden with outdoor shower is even a thoughtful and creative design, i really love it, just like going back to the eden garden. the welcoming drink, fruits and desserts, and hotel gifts are the best i've ever had, from here you can see the impeccable service. i was even stunned by their free pick-up service to airport in a beautiful old mercedes benz, it's absolutely a great experience, feel like going to the time machine and back to the colony period, which is totally matched with the hotel design, really nice! they can make reservation of any restaurants or attractions and book all tickets of transport for you with an amazing efficiency since they only have 26 room in total, the helpful staff are all ready to make you like a king/queen! i will definitely recommend this hotel to all my friends who wants to stay in siem reap and enjoy a relaxing atmosphere of luxury hotel.

- Cons: I'd not recommend BODIA Spa in Heritage Suites Hotel, bad experience.

Room Tip: Bangalow suite, Poolside breakfast.
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  • Stayed April 2011, travelled solo
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Helpful?
1 Thank Vanelloppe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sao paulo
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 April 2011

I stay for three nights in these fantastic hotel in the begin of March. When we arrive they pick us in a vintage Mercedes car with cold towels and orange juice. Then they gave us up grade for a suite. The room it’s quite big, and very nice. Have a beautiful bathtub and comfortable bed.
The food was fantastic, specially the breakfast. They arrange very good excursion for us, I would want stay more to do others. I get a cold there and the manager, Magnus( very friendly), helped quite a lot.
I certainly advice to stay there

  • Stayed March 2011, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank afehr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
Reviewed 31 March 2011

I have been coming to Cambodia for 8 years now on charitable business. I was introduced to the Heritage and I am so pleased that I was. The staff were all very friendly and the rooms were very clean. The service was fantastic and the manager Magnus was most charming and very helpful. The quality of the service was highlighted when I by mistake left my passport at the hotel and only remembered when in Phnom Phen - a 5 hour drive away!! The hotel came to the rescue and I safely received it first thing the next morning!! I go to Cambodia twice a year and I will return to the Heritage.

  • Stayed March 2011, travelled on business
    • Value
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Helpful?
Thank RossWBadger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 March 2011

I spent my whole time living in this hotel. The location of the hotel is grate! All the staffs are very friendly and good English speaking. They help me, care me and make me fell like I am at home at that time. The breakfast is huge and very hygence, the rooms are second to none. All the rooms have large windows and comfortable huge beds. I had grate time with you. Thank you all, HERITAGE SUITES HOTEL!!!!!

  • Stayed February 2011, travelled solo
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Helpful?
Thank Jimmy_Neo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
1 review
Reviewed 20 March 2011

Pick-up at airport was carried out with a vintage car, a 1949 Mercedes...! Nice breakfasts with Grand Marnier with the crépes. Afternoon drinks in the colonial bar after swimming in the pool - after Angkor Wat and silk farm... The very best Champagne (Laurent Perrier) and wines at dinner. This hotel we would like to rate as #2 in the world - after having been to approx 100 countries.

  • Stayed March 2011, travelled on business
    • Value
    • Location
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Helpful?
Thank KGLJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heritage Suites Hotel

Property: Heritage Suites Hotel
Address: Wat Polanka, Slokram Village, Siem Reap 93101, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Business Hotel in Siem Reap
#8 Romantic Hotel in Siem Reap
#24 Family Hotel in Siem Reap
#30 Luxury Hotel in Siem Reap
#33 Spa Hotel in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Heritage Suites Hotel 4.5*
Number of rooms: 26
Official Description (provided by the hotel):
Heritage Suites Hotel is a sophisticated boutique retreat in Siem Reap, Cambodia. Located 20 minutes away from the majestic architectural relics of the Angkor temple, its grand colonial façade conceals the 26 intimate rooms and newly refurbished suites nestled amidst lush tropical gardens. The hotel, built in April 2007, is the embodiment of its owners’ commitment to old-fashioned hospitality, and redefines luxury with stunning architecture, personalized and attentive service, a host of culinary delights and comfortable, stylish rooms. ... more   less 
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Also Known As:
Heritage Suites Hotel Relais And Chateaux
Heritage Hotel Siem Reap
Heritage Siem Reap

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