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“Charming and Elegant”

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Heritage Suites Hotel
Ranked #42 of 361 Hotels in Siem Reap
Certificate of Excellence
Reviewed 20 February 2012

This is a very charming and elegant boutique hotel with a lot of personality in a very convenient location. The rooms are spacious. The food is excellent. The management and staff are very friendly, gracious, and attentive and they go out of their way to accommodate customer needs. On top of that, you will have the privilege of being escorted in a vintage royal Mercedes that once was owned by the King of Cambodia. Very highly recommended.

  • Stayed: January 2012, travelled with family
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Thank Brave_007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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790 - 796 of 1,331 reviews

Reviewed 17 February 2012

This small hotel is comfortable, welcoming and friendly - a perfect base in Siem Reap. The staff are eager to please, and always smiling, and the food is excellent.
I was tired after travelling on arrival, and was taken immediately to my room, which was much appreciated - no hanging around reception for the check-in formalities. I had booked a bungalow room as I wanted the steam room. Unfortunately I found the steam room disappointing - not big enough to lie back, only to sit, and the door did not fully close so it never reached the full temperature. But otherwise the room was comfortable and elegant in a minimalist way, a very soothing place to be. And I was given a small chair to sit outside in the small garden almost as soon as I requested it.
The pool area is lovely, and the attentive staff constantly refill your water glass whilst not being intrusive.
I stayed a week here, which I think is longer than most who only stay three or four nights. On my fifth night, the "turn-down gifts" ceased to appear. It was initially lovely to find a little Cambodian souvenir on my bed each night, and a bit of a disappointment when these stopped. It was also about this time that the housekeeping seemed to tail off a bit - one day no replacement coffee and creamer, a cup not washed. Very small things, but things which should not happen in a hotel of this standard and price.
Having said that, if I were travelling to Siem Reap again, I would happily stay at the same hotel.

Room Tip: Not sure that it is worth paying the extra for a bungalow suite.
  • Stayed: February 2012, travelled solo
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1  Thank diverdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2012

The vintage Mercedes at the airport was quite a pleasant surprise for us. It started on a refined note and the rest was up to this start!
The hotel staff is very welcoming, dedicated and always does the extra mile to accommodate your needs. They even booked our plane from and to Phnom Penh without any extra charge, just to facilitate our trip.
The hotel offers a number of options to organise your visits around the Siem Reap area, from the simplest to the most luxurious ones.
The rooms are very beautiful, modern and yet very stylish. They are big and organised like an apartment with a day and night area. The breakfast is very good, you can order the dishes you prefer. The swimming pool area is lovely, very pleasant. The hotel restaurant is very good, the bar too. The main structure (where the lobby, the bar and restaurant are located) is very beautiful, very boutique, colonial style. The hotel is never crowded because there are only a few rooms.
The management is very welcoming, makes everyone feel quite special and it is a pleasure to recommend their hotel. The rest of the staff is equally professional and service oriented.
The hotel is located slightly outside the city center but it is very cheap and easy to reach the center of town by tuck tuck. Definitely a nice place to stay at if you ever make it to Siem Reap.

  • Stayed: January 2012, travelled as a couple
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Thank CricHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2012

Simple a lovely little place. Semi off the beaten path ( not far from downtown). These folks truly understand hospitality.
Great rooms, staff, food ! If your looking for a small first class venue this gets a Rob five star rating ...

PS I am very picky !

  • Stayed: January 2012, travelled as a couple
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Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2012

A superior boutique hotel with excellent food and service. This is reason enough to visit Angkor Wat, Try their excursions. Very comfortable ways to visit all sights.
H&M

  • Stayed: January 2012, travelled as a couple
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Thank H E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2012

We stayed here for 3 nights over New Year in a deluxe room. The room was very comfortable and peaceful. The breakfast was quite basic and but adequate. The staff were all very helpful and we booked a car through the hotel one day to visit some of the temples which were some distance out of town. This was quite expensive, more so than anywhere else we had encountered in Cambodia, however there was not really any other way to do it. They arranged a tuk tuk on our first day and when we came to pay we realised we had to do it through the hotel. I thought this was a little sneaky as it worked out much more expensive and I wondered how much of this actually went to the driver! After this we arranged it ourselves. Have a plan of which temples you want to go to, the hotel will be good at advising you which ones are quiet when. We found ourselves at Ta Prohm with a handful of people but as we were leaving loads of buses were pulling up. New Year is great fun in Siem Reap, we didn’t buy into the hotels expensive dinner evening. Instead we came into Siem Reap had a wonderful meal in a Khmer Kitchen for about £5 each and danced the night away with the Cambodians on Pub Street (the name sounds awful but it was great fun). The Cambodians have to be the nicest people on the planet.

  • Stayed: December 2011, travelled as a couple
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Thank Fairmont123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2012

Heritage offers a very high standard quality service. Right from the pick-up service from the airport and throughout our stay in the hotel. The staff were amazing... helpful, accommodating, friendly and sincere.

The quality of food is excellent. Almost a fine dining but without the high price tag. The service is excellent and menu has a very good selection of local cuisine and good selection of wine. Wine was a bit pricey but you can afford to splash out on the wine when the food was cheap, considering the quality we get. The breakfast is also good and the place has never been busy even though the hotel was fully booked, there are plenty of communal space not to feel the crowd around you.

The bar has a really good selection of snacks and cocktails. We didn't really try the snack menu as we always ended up dinning with at least 2 course meal.

The room is spacious and it has a separate bathroom and toilet. All corners of the room were cleaned and the bed was comfortable enough for a 4 night stay. If we ever get the chance to come back, we will definitely stay here and probably book one of the villas by the pool. We only hope that Magnus, Baptiste and the whole crew are still around as they really made sure that our stay is a memorable one.

We use the spa and the hotel offers 25% discount for the residence. The quality of the treatment was not bad and it was not expensive for one of the best spa in Cambodia. It was a good experience of a Cambodian Spa treatment.

To all the staff at the Heritage - thank you! You made our holiday even more special.

Room Tip: Villa type room looks really special.
  • Stayed: January 2012, travelled as a couple
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Thank JCfromLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heritage Suites Hotel

Address: Wat Polanka, Slokram Village, Siem Reap 93101, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Business Hotel in Siem Reap
#8 Romantic Hotel in Siem Reap
#24 Family Hotel in Siem Reap
#33 Luxury Hotel in Siem Reap
#36 Spa Hotel in Siem Reap
Price Range: £81 - £227 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Suites Hotel 4.5*
Number of rooms: 26
Official Description (provided by the hotel):
Heritage Suites Hotel is a sophisticated boutique retreat in Siem Reap, Cambodia. Located 20 minutes away from the majestic architectural relics of the Angkor temple, its grand colonial façade conceals the 26 intimate rooms and newly refurbished suites nestled amidst lush tropical gardens. The hotel, built in April 2007, is the embodiment of its owners’ commitment to old-fashioned hospitality, and redefines luxury with stunning architecture, personalized and attentive service, a host of culinary delights and comfortable, stylish rooms. ... more   less 
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Also Known As:
Heritage Suites Hotel Relais And Chateaux
Heritage Hotel Siem Reap
Heritage Siem Reap

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