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“Amazing Service and an experience to die for!”

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Heritage Suites Hotel
Ranked #33 of 343 Hotels in Siem Reap
Certificate of Excellence
Adelaide, SA
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Amazing Service and an experience to die for!”
Reviewed 24 June 2012

The Heritage Suites was a lovely place to star in Siem Riep. The accommodate was beautifully modern and the service was amazing. The concierge assisted in organising a tailored and unique touring experience, a junk tour of the Ton Le Sap Lake to see the floating village at sunset, breakfast by the lake to celebrate a birthday and various other wonderful experiences. I would absolutely recommend them as a company with wonderful staff who without exception, work to ensure that you have a wonderful stay and feel very welcomed and looked after.

Room Tip: THe Lily Room is tucked away in the quiet back corner away from the world.
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  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank TravelChickSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (251)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
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English first
Lutterworth, United Kingdom
Level Contributor
44 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 19 June 2012

This was our second trip to Siem Reap, the first time we were backpacking and this time we were 5 years older and accompanied by our 1 year old son and my husbands parents. This time we were looking for some style but with a local twist, we found this at the Heritage Suites. As others have mentioned the arrival is impressive when met with the vintage cars, they even laid on 2 cars to save us from squeezing into one.

The best things about the hotel are the staff and the swimming pool area. The pool was lovely and warm all the time. It was great to cool off as after a trip out as Cambodia is really hot! The staff were amazing - nothing was too much trouble and they always had a smile and a wave.

We were delighted to find that we had been upgrade for our 5 night stay to the bungalow suites. I have to say that I was a little disappointed with the suites, they did not exude luxury and the layout was a little odd - what is the point of a garden area that only has an outdoor shower in it? It would have been nice to have somewhere to sit out there. Especially as there is nowhere to dine in the room. It was a pain that the shower didn't have a door as our baby was wanting to be on the wet floor all of the time. The final gripe was that there was no wash hand basin in the toilet room which meant negotiating across the suite in the dark to wash hands in the night - having to either switch the night on and wake everyone up or trying to remember that there is a large step in the middle of the room, without falling down it. The bed was lovely though and it was great to have an i-pod dock.

I was also not convinced by the food in the hotel. We ate there for breakfast everyday - which was always lovely and fresh with lots of choice. We also had one lunch and one dinner, which I felt were overpriced and of average quality. Drinks were also expensive. However, the hotel made some excellent recommendations for other restaurants in Siem Reap which were very nice, the best being Viroth.

  • Stayed June 2012, travelled with family
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Helpful?
5 Thank Buckrise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 June 2012 via mobile

We stayed here end of may for 2 nights on our honeymoon. When checking in we were upgraded to a fabulous bungalow suite with a large open space outdoor shower, steam room, and large tub. The staff was very helpful with any of your needs from making dinner reservations to arranging for pinic breakfast box when doing sunrise morning at temples. The pool was a perfect place to relax when coming back from touring and offered great poolside lunch option and great drink menu ( including happy hour). They also offer free airport transportion in vintage Mercedes and make you feel like part of a royal family.

The small boutique hotel experience was a wonderful break from some of the large hotels we stayed at and would recommend any visiting Siem Reap to looking for a small boutique service oriented feel hotel to stay here!

  • Stayed May 2012
    • Value
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Helpful?
2 Thank smschneid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burghfield, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 June 2012

Less than 5 minutes from Siem Reap by always available Tuk-tuk, but quiet, comfortable and with a friendly staff.

Excellent rooms of great quality and style, a good pool area and some fantastic value adds (a little gift at turn down, an adventure department happy to arrange temple tours, golf or more exciting excursions,....)

Highly recommended!

Room Tip: Splash out for a suite....
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  • Stayed June 2012, travelled as a couple
    • Value
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Helpful?
3 Thank BigTBW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level Contributor
114 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 7 June 2012

What we loved over all in the Heritage was the food... it was simply amazing!!! every day we tested news meals, all of them were simply amazing! We delighted each courses… we never thought that we could eat like that in Cambodia… a wonderful fusion food who can make lot of French chiefs jealous! We even can drink some wines which were really goods too.

The second thing we loved in the hotel, was that they proposed a lot of activities and visits.

The suites are very beautiful and smell good!

The hotel is really well located. Sieam Reap is fantastic and the people in Cambodia are wonderfull.

Heritage suite is a very good point if you want to visit Siem Reap area and if you want to degust divine meals!

  • Stayed March 2012, travelled as a couple
    • Value
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Helpful?
2 Thank Julien V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 June 2012

A charming place to stay, very close from the temples.
Beautiful rooms and enjoyable swimming pool after a hot Cambodian day.
Excellent staff !

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank La_case_31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
71 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 28 May 2012 via mobile

Really beautiful hotel with plenty of details and superlative service. From the vintage Mercedes pick up at the airport, to the great excursions, a la carte breakfast, 5 star dining (not cheap), bar atmosphere (when they have the live jazz band) and great rooms. After over 2 weeks traveling in Vietnam and Cambodia, this was the nicest and most balanced hotel visited. Only negative is that it's somewhat tucked between walls/buildings and not very centrally located (2' tuk tuk; 5-10' walking). Still, excellent place, would love to come back.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juanon70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heritage Suites Hotel

Property: Heritage Suites Hotel
Address: Wat Polanka, Slokram Village, Siem Reap 93101, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Business Hotel in Siem Reap
#8 Romantic Hotel in Siem Reap
#24 Family Hotel in Siem Reap
#29 Luxury Hotel in Siem Reap
#30 Spa Hotel in Siem Reap
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Heritage Suites Hotel 4.5*
Number of rooms: 26
Official Description (provided by the hotel):
Heritage Suites Hotel is a sophisticated boutique retreat in Siem Reap, Cambodia. Located 20 minutes away from the majestic architectural relics of the Angkor temple, its grand colonial façade conceals the 26 intimate rooms and newly refurbished suites nestled amidst lush tropical gardens. The hotel, built in April 2007, is the embodiment of its owners’ commitment to old-fashioned hospitality, and redefines luxury with stunning architecture, personalized and attentive service, a host of culinary delights and comfortable, stylish rooms. ... more   less 
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Also Known As:
Heritage Suites Hotel Relais And Chateaux
Heritage Hotel Siem Reap
Heritage Siem Reap

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