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“Heritage Suite Hotel”

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Heritage Suites Hotel
Ranked #41 of 365 Hotels in Siem Reap
Certificate of Excellence
Reviewed 3 July 2012

A fabulous and professional Hotel who obviously know exactly how to treat guests and are aware of all aspects conduct of service. Clean, great service, fabulous location, beautiful rooms and surrounding pool area. First rate service from start to end. Magnus the manager was ever present ensuring that all our needs were met and that the service was to our satisfaction. A manager that is clearly aware of keeping the business in tip top condition. Our bungalow was of the highest standard, lots of character and a lovely idea too. A Hotel tucked away from the main chain hotels and that mad it perfect for us. 5*****

Room Tip: We choose a bungalow with the outdoor shower, it was bliss. If your budget can stretch too it, the...
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  • Stayed: August 2011, travelled as a couple
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Thank sgtcracker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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738 - 744 of 1,348 reviews

Reviewed 1 July 2012

We stayed at the Bungaloes wich are really good and even somehow luxurious. Lobby, pool, boutique very nice. Best was so far the people and the hospitality of the place. Babtist, the operations manager was superb!
Recommend the pool and lobby bars where you can get any drink or cocktail at very affordable prices.
Room may need remodeling soon, if they want to keep the charm.

  • Stayed: July 2012
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1  Thank zaspi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2012

As we currently live in Singapore travelling to Cambodia was very easy and ideal for a long weekend with two young children (aged 2 and 4). We booked the hotel via Expedia. The staff at the hotel impressed us before we even arrived by politely contacting us to double check our booking and see if we wanted to arrange any outings whilst we were there. After a couple of suggestions and appropriate amendments for a young family we were looking forward to an evening boat trip to see the sunset and three mornings being privately driven and given a tour around the temples. When we arrived at the airport our holiday expectations got even better. A chauffeur in an old mercedes was waiting for us, equipped with bottles of water and cold wet hand towels to refresh us after our journey. The hotel is a brief but interesting drive through the centre of town. Having spent many holidays with two young children in a room feeling cooped up with an additional single bed and a cot we were very pleased with the room at the heritage. The girls almost had a room to themselves and with a view out on to a little garden courtyard they were very happy. The large bath in the open bathroom was also a hit with the girls as was the swimming pool only a couple of yards around the corner from our room. The service was excellent all round including providing the children with a packed breakfast of pastries and toast for our early morning tour so we could then return and enjoy a late cooked breakfast and a deserved cup of coffee. The hotel also provided a babysitting service every night for three to four hours. My husband and I will certainly remember the holiday from the cocktail lists in Pub Street! I would highly recommend eating at the hotel, especially the canapes, but also taking one of the Tuk Tuks in to town who patiently sit outside the hotel and will pick you up whenever you want to return.

  • Stayed: May 2012, travelled with family
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1  Thank TanyaLA_2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2012

Beautiful colonial style hotel exterior with large, clean modern rooms. Bungalow suites have an open bathroom in the middle of the room and have an outdoor shower in the little garden area. Restaurant offers a good selection of Asian and Western choices and are very tasty. Spa treatment I did was probably one of the best amongst 5 star hotels in Asia that I've been to (Bangkok, Phuket, Koh Samui, Cebu etc.) The thing that made the biggest difference was the attentive and friendly service. You will constantly be greeted with a smile in this hotel.

  • Stayed: June 2012, travelled with friends
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2  Thank HongKongNana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2012

The Heritage Suites was a lovely place to star in Siem Riep. The accommodate was beautifully modern and the service was amazing. The concierge assisted in organising a tailored and unique touring experience, a junk tour of the Ton Le Sap Lake to see the floating village at sunset, breakfast by the lake to celebrate a birthday and various other wonderful experiences. I would absolutely recommend them as a company with wonderful staff who without exception, work to ensure that you have a wonderful stay and feel very welcomed and looked after.

Room Tip: THe Lily Room is tucked away in the quiet back corner away from the world.
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  • Stayed: June 2012, travelled with friends
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Thank TravelChickSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2012

This was our second trip to Siem Reap, the first time we were backpacking and this time we were 5 years older and accompanied by our 1 year old son and my husbands parents. This time we were looking for some style but with a local twist, we found this at the Heritage Suites. As others have mentioned the arrival is impressive when met with the vintage cars, they even laid on 2 cars to save us from squeezing into one.

The best things about the hotel are the staff and the swimming pool area. The pool was lovely and warm all the time. It was great to cool off as after a trip out as Cambodia is really hot! The staff were amazing - nothing was too much trouble and they always had a smile and a wave.

We were delighted to find that we had been upgrade for our 5 night stay to the bungalow suites. I have to say that I was a little disappointed with the suites, they did not exude luxury and the layout was a little odd - what is the point of a garden area that only has an outdoor shower in it? It would have been nice to have somewhere to sit out there. Especially as there is nowhere to dine in the room. It was a pain that the shower didn't have a door as our baby was wanting to be on the wet floor all of the time. The final gripe was that there was no wash hand basin in the toilet room which meant negotiating across the suite in the dark to wash hands in the night - having to either switch the night on and wake everyone up or trying to remember that there is a large step in the middle of the room, without falling down it. The bed was lovely though and it was great to have an i-pod dock.

I was also not convinced by the food in the hotel. We ate there for breakfast everyday - which was always lovely and fresh with lots of choice. We also had one lunch and one dinner, which I felt were overpriced and of average quality. Drinks were also expensive. However, the hotel made some excellent recommendations for other restaurants in Siem Reap which were very nice, the best being Viroth.

  • Stayed: June 2012, travelled with family
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5  Thank Buckrise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2012 via mobile

We stayed here end of may for 2 nights on our honeymoon. When checking in we were upgraded to a fabulous bungalow suite with a large open space outdoor shower, steam room, and large tub. The staff was very helpful with any of your needs from making dinner reservations to arranging for pinic breakfast box when doing sunrise morning at temples. The pool was a perfect place to relax when coming back from touring and offered great poolside lunch option and great drink menu ( including happy hour). They also offer free airport transportion in vintage Mercedes and make you feel like part of a royal family.

The small boutique hotel experience was a wonderful break from some of the large hotels we stayed at and would recommend any visiting Siem Reap to looking for a small boutique service oriented feel hotel to stay here!

  • Stayed: May 2012
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2  Thank smschneid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heritage Suites Hotel

Address: Wat Polanka, Slokram Village, Siem Reap 93101, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Business Hotel in Siem Reap
#8 Romantic Hotel in Siem Reap
#23 Family Hotel in Siem Reap
#34 Luxury Hotel in Siem Reap
#38 Spa Hotel in Siem Reap
Price Range: £105 - £261 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Suites Hotel 4.5*
Number of rooms: 26
Official Description (provided by the hotel):
Heritage Suites Hotel is a sophisticated boutique retreat in Siem Reap, Cambodia. Located 20 minutes away from the majestic architectural relics of the Angkor temple, its grand colonial façade conceals the 26 intimate rooms and newly refurbished suites nestled amidst lush tropical gardens. The hotel, built in April 2007, is the embodiment of its owners’ commitment to old-fashioned hospitality, and redefines luxury with stunning architecture, personalized and attentive service, a host of culinary delights and comfortable, stylish rooms. ... more   less 
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Also Known As:
Heritage Suites Hotel Relais And Chateaux
Heritage Hotel Siem Reap
Heritage Siem Reap

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