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“Superb stay - highly recommended. A little gem of a Hotel”

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Heritage Suites Hotel
Ranked #30 of 342 Hotels in Siem Reap
Certificate of Excellence
leicestershire, UK
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Superb stay - highly recommended. A little gem of a Hotel”
Reviewed 13 March 2013

Weren't too sure when we arrived in Siem Reap (our first time there) but all our concerns soon disappeared when we walked into the reception of this lovely hotel. Beautifully decorated, old wood beams etc, wooden furniture, a very "antique" colonial looking hotel. Right up our street!
The staff are quite simply the most friendliest we met throughout our two week holiday of the Far East. Rooms are lovely, really big, with steam room, indoor and outdoor showers, big separate bath too. Lovely comfortable beds. No TV, but really didn't need it (you can have one delivered if you want).
Can't stress enough how fantastic the staff are, so, so friendly. Hotel runs a development scheme to train and employ new staff each year - great scheme and well worth it too and you can see the benefit it is having on the staff. Food was top quality, plenty of it, and the drinks are cheap! Happy hour is the time to go :) And I am afraid to say, Raffles - Singapore, the staff here at the Heritage make the best Singapore Slings around!

We met the General Manager, Magnus, and the Manager, Baptiste, and they have a super team at the hotel. Would return to this hotel without question - hope that same staff are still there!

  • Stayed March 2013, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank dirtyharry44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (250)
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English first
long beach, ca
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 March 2013

We decided to book this hotel based on the tripadvisor reviews and also because the hotel is part of the Relais & Chateaux chain.

To speak of the highs first:
The staff is wonderful and accommodating. The manager greeted us personally when we arrived. The service is what you expect of a Relais & Chateaux property. I had one of the best Khmer dishes in the restaurant. The special little gifts they leave each night are a lovely touch.

Unfortunately, the lows:
We booked a room rather than a suite and we were sorely disappointed. The room itself is adequate but with little attention to details - like the two holes that were left above the mirror because it was hung too high, or the badly designed wood rim that juts out around the bed that both my husband and I repeatedly knocked into. These things are minor but it was the bathroom, particularly the shower, that did us over -- An outdated space that felt small and though tidy, felt dirty. All of this is livable but not worth the almost $200 a night that we paid.

Also, this is our fault but we didn't realize that the hotel was located a little further away from the center of town. This hotel is specifically located in a neighborhood away from the tourist crowds which we appreciated but had we done it over we would have liked to have been closer to the things the city center offers.

Stayed February 2013, travelled as a couple
Helpful?
1 Thank olgalah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rotterdam, The Netherlands
Level Contributor
131 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 7 March 2013

Hotel
Even though the hotel is situated in a rather scruffy area, the hotel itself is very elegant. The bar, restaurant area are really classy and a welcome airconditioned area to eat and drink!
The hotel is situated right next to a school and although the sound of laughing children is not a bad sound compared to traffic or industrial noise - it's not for those looking for silence!

The Room
We booked a deluxe bungalow which was spacious, open plan suite. Perfect for the 5 nights we stayed.The floor is slightly worn but it is very clean.
We loved the espresso maker but trying to get pads for it was difficult! When we arrived there was no pads, or tea bags and even though the expresso maker was refilled with water everyday - no pads! - We kept having to find someone to ask for them and it was often hit or miss if we'd get them!
Do watch out for the corners of the bed - and if you take a shower make sure the door of the steam room is open otherwise you'll flood the floor!

The food
We eat at Relais & Chateaux restaurants and hotels all over Europe and they stand voor elegant, wonderful food. Unfortunately I chose this hotel because it is a Relais & Chateaux - I therefore had expectations about dinning at the hotel. The food is not the same standard as we would expect in Europe from a Relais & Chateaux. The food is ok but nothing to write home about - it's probably one of the view places I didn't take a foto of the food. We ate twice at a restaurant up the road Marum - the chef should take a look as the food and the food presentation there was far more in the direction of a Relais & Chateaux standard and at half or more of the price.
Breakfast is a la cart.

All in all - if it had not had the title of Relais & Chateaux I would have liked the hotel far more as I wouldn't have had the high expectation of the food!! - It is a lovely hotel to stay at with kind and smiling staff and top marks to the manager who is very kind and helpful.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GLJDavies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 March 2013 via mobile

We stayed here for 5 nights as our first visit to Siem Reap and are really glad we did. The room was well appointed and private with a free standing bath and separate lounge area. The hotel has a 'no electronics' in the room ethos but have the option for a tv and DVD player to be delivered to the room which we utilised on the last night of our stay.

The hotel offers a full service experience for everything including meals, tours, beauty treatments (through the bodia spa chain * )and souvenirs. We were keen to try other options for all of these services in town but have commented on the services we did use at the hotel. ** The bodia spa was awful and notably the worst spa experience I have ever had so have reviewed this separately in an attempt to save others from this fate**.

The meals we had at the hotel were nice and the tasting menu of an evening with matched wines was particularly good. Breakfast is simple but good portion sizes and ever friendly staff made it a pleasant start to each day.

The tours we had organised (part of our hotel package) had knowledgable guides and good itineraries. Our only comment about the tour part of our stay is to know what it is you want to do and don't be pushed into an itinerary you don't want. We found there seemed to be a set idea about what it was tourists wanted and we had to be repeated and firm in our conversation with the tour director to be able to achieve this.

Practical things: there is a laundry service at the end of the lane ($2 for a kilo of clothes) which is great value and a large 7 eleven in siem reap to purchase drinks and snacks for touring. A tuk tuk to town from the hotel was $3 each way and well worth it of an evening after dinner as he hotel is locacted out of the town centre and to far to walk into town.

The week we were in Siem Reap there were electricity blackouts each day and we met another tourist in town who had not had power at their hotel for 3 nights. The fact that we were oblivious to the power failures was a huge bonus of this hotel as was the personalised service from all of the staff including Magnus the managing director. Heritage is a true oasis in Siem Reap and recommended if you are looking for a small and personal hotel.

Stayed March 2013, travelled as a couple
Helpful?
2 Thank allpoints2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
39 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 4 March 2013

This was a fantastic hotel primarily because the staff could not have been better. The manager made a point to welcome us and talk to us when we were in the lobby area. The dinner staff in particular was really great. They were always smiling and working hard to give us a good experience. Our room was very nice and the food at the restaurant was excellent. We also booked our private tour of Angkor Wat through the hotel and that was the best day of our two week trip.

Two things to know - The complementary car that took us to the airport from the hotel nearly killed us from exhaust fumes. I would take a cab instead. Also, don't be alarmed when you turn onto what looks like a dark residential street. The hotel is hidden from the main road across from a school.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Megs98198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gibraltar
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 March 2013

Stayed here for 4 nights as a base for visiting the Ankor Wat Temples, and it was a fantastic start to our holiday. Our suite was impeccable, extremely spacious, with boutique style furnishings, a free standing egg shaped bath, sauna, and even a nice little patio out the back with Jacuzzi. The staff were excellent, and it was good to know some are locals on training programmes to help them into the hospitality industry. Magnus was an attentive and magnanimous host. The food was excellent, and we enjoyed a couple of nights dining by the pool with some local entertainment. It was small enough to feel an intimate home from home, which for us was preferable to the much larger hotel options available.

Tips,
.
Do book a spa treatment, mine was excellent.
Do watch your shins on the bed, the plinth surrounding the bottom may be a nice design feature, but can give a nasty bruise!
They provide you with mozzie repellant and spray in the rooms which was very welcome.
They also left us a little gift on our bed each night, which was one of many nice touches that set it ahead of the rest.

Room Tip: Some of the rooms nearer the road can be a bit noisier in the morning when the traffic starts, but i...
See more room tips
  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seagullsview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 February 2013

we loved the hotel and staff
they arranged with a great tour guide tow days of tours
food decent but expensive for Cambodia
Room was nice quiet air conditioning could have been stronger
highly recommend

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank apchelse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heritage Suites Hotel

Property: Heritage Suites Hotel
Address: Wat Polanka, Slokram Village, Siem Reap 93101, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Business Hotel in Siem Reap
#8 Romantic Hotel in Siem Reap
#24 Family Hotel in Siem Reap
#26 Luxury Hotel in Siem Reap
#27 Spa Hotel in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Heritage Suites Hotel 4.5*
Number of rooms: 26
Official Description (provided by the hotel):
Small and Charming Boutique Hotel|20 Suites & 6 Classic Guestrooms | Sophisticated - but not trendy | Luxurious - but not ostentatious | Timeless - yet recognizably of its time | Genuine hospitality | One block away from the Siem Reap river |Twenty minutes from the Angkor temples|Five minutes to downtown Old Market| Saltwater pool, Spa, fine dining Restaurant & Zinc Bar | Regular Happy Hours from 5pm to 7pm at the Cocktail Bar | EVERY TUESDAY - ROYAL APSARA DANCE from 7.30Pm - 8.30Pm | EVERY THURSDAY - JAZZ IN THE CITY from 7pm to 10pm ... more   less 
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Also Known As:
Heritage Suites Hotel Relais And Chateaux
Heritage Hotel Siem Reap
Heritage Siem Reap

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