Great experience and customer service at Heritage Suites Hotel from check in to check out. if you are spending your time in Siem Reap sightseeing, I highly recommend staying at a luxury hotel so you can relax. Heritage Suites is a nice medium sized hotel- big enough that there's other people around, small enough to feel that you have personalized service. The location is a bit tucked away, but there are always tuk tuks waiting and restaurants/bars/shopping are a short ride away.
The property is beautifully maintained- French style with a bit of a Modern Asian twist. We stayed for 2 nights in a double room/standard and were upgraded the last night to a suite. The double room was perfectly comfortable for two, but if you can splurge the suite is pretty amazing- it's massive and has a sauna and a patio with an outdoor shower. There's a nice pool area as well as an indoor restaurant with a full bar- which is a nice retreat after a full day of sightseeing. There's also a Bodia spa on site- which is excellent.
The staff is skilled, kind, and attentive- very accommodating to Western requests. There were a few trainees recruited from Sala Bai (a local program that trains underprivileged youth in hospitality)- really nice to see that they are giving back to the community. Menu has a nice mix of Khmer and Western options. Their American breakfast and burger were very good- which is comforting option if you are riced out. Another thing- airport transport was included- we were greeted at the airport with a vintage Mercedes, a cool towel, fresh pineapple juice- classy....
Tourist activities when booked thru the hotel are a bit pricey (as one would expect), so if you are looking to save $, then I would do some homework in advance and book elsewhere. We did book ATV's with guide thru the hotel- really enjoyed that :)
- Official Description (provided by the hotel):
- Heritage Suites Hotel is a sophisticated boutique retreat in Siem Reap, Cambodia. Located 20 minutes away from the majestic architectural relics of the Angkor temple, its grand colonial façade conceals the 26 intimate rooms and newly refurbished suites nestled amidst lush tropical gardens. The hotel, built in April 2007, is the embodiment of its owners’ commitment to old-fashioned hospitality, and redefines luxury with stunning architecture, personalized and attentive service, a host of culinary delights and comfortable, stylish rooms. ... more less
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- Also Known As:
- Heritage Suites Hotel Relais And Chateaux
- Heritage Hotel Siem Reap
- Heritage Siem Reap