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“Traditional and modern”

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Heritage Suites Hotel
Ranked #43 of 374 Hotels in Siem Reap
Certificate of Excellence
Reviewed 25 May 2014

Stayed for 2 nights in this wonderful boutique hotel. A traditional hotel combined with modern influences make for a great experience. Staff are genuinely welcoming, their service fantastic.The Thursday night Jazz is a wonderful event - the hotel provides a fantastic and high-quality Food and Beverage offering - quality food, wines and cocktails!! Good WiFi service throughout the hotel... I would recommend this hotel to anyone.

  • Stayed: May 2014, travelled on business
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Thank Tim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 24 May 2014

Perfect for a weekend away in Siem Reap. Slightly away from the touristy areas, and very quiet and relaxing on the grounds. The hotel's tour director organised everything for us, including private cars and guides for the temples. Highly recommended.

  • Stayed: May 2014, travelled as a couple
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Thank Nathan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2014 via mobile

This hotel was perfect for our 4 day stay. The grounds are small but perfect for a quiet rest by the pool after a day at the temples. Its also only a 20 min walk or 5 min drive to the town. Our bungalow was stunning and the service exceptional. I would recommend this hotel to anyone

Stayed: March 2014, travelled as a couple
Thank gnatwilliams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2014

Beautiful hotel that provides an oasis after a long day of touring! Our trip to Siem Reap couldn't have started off better. We arranged for complimentary transfer from the airport with the hotel prior to our stay. We were really excited when we were picked up in a vintage Mercedes. As we settled into the car we were given cold towels and fresh pineapple juice! What a nice touch! Once we arrived to the hotel, we couldn't have felt more welcomed. I don't think I've ever been personally greeted by so many people at a single hotel. The friendliness of the staff persisted throughout our entire stay. We stayed in one of the suites which was very large with a big sitting area, bathtub, outdoor shower and outdoor sitting area. Each day the hotel left a nice surprise during turn down. We were here for the Thursday night Jazz and enjoyed a nice dessert and glass of wine while listening to the music. It was very relaxing! You can arrange a table for dinner prior to your stay if you wish. The pool is also really nice and a great way to spend time cooling off after touring. The hotel is nicely located away from the craziness of pub street but only ~5 minute tuk tuk ride ($2) to the center of town. The hotel always has a tuk tuk driver waiting to take guests to town or where ever they wish. Overall, a great hotel that provides the nice pampering and luxury touches you need when escaping the Cambodian heat!

  • Stayed: May 2014, travelled as a couple
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Thank Jess R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2014

Could have stayed for far longer than the 4 nights we were here.

Tucked away from the tourist nonsense of central Siem Reap and an enjoyable USD2 Tuk Tuk ride from all the action, HS is a wonderfully charming and welcoming hotel.

From the moment you get picked up in the old Benz and bounce along the 20min journey from the time it comes to stay goodbye, the staff can't do enough to help you and make you feel at home.

We were fortunate to get an upgrade after they saw my wife was rather pregnant (so we didn't have to walk up stairs). Love that.

Breakfast included - delicious. I think more than a week here and you might get tired of the menu first thing, but maybe not.

Room - large, perfectly decked out. Manager is a European guy in the traditional style and introduced himself discreetly but clearly takes an interest in all his guests.

Staff - not sure what to say apart from utterly brilliant. They can't do enough for you. We were lucky to be there on the evening of the annual staff party. Atmosphere was fantastic and just shows you all you need to know about those that have worked there, do work there, and possibly some who'd like to. The hotel is one of many in Siem Reap who look to train up those from underprivileged backgrounds in the tourism industry. A wonderful job they do too.

Is it perfect? No.. but it's darn close and all done with a smile. I'd take that any day.

Couple of hitches with the internet in our room were promptly dealt with.

Pool is fantastic place to laze around. The real world can be heard just over the wall and it adds something - not, as you may think, detracting at all from the sense of relaxation and calm. It's all part of the mix that makes Cambodia such an attractive to place to go (for now, at least).

We will be back.

  • Stayed: April 2014, travelled as a couple
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Thank fatmansan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2014

This hotel is a gem. I really enjoyed staying there while in Siem Reap. After traveling 21 hours from New York, this was just the kind of place you want to be waiting for you. I can say that the staff are really top notch. Everyone was warm and friendly, always a smile and a greeting. I loved everyone, but I should mention some. Kimhiv is such a great person, she will always smile and be happy to get you what you need. I wish I had an employee like her in my business. Another is a manager by the name of Eal Mao, remember his name, this is the guy you want looking after you. You will be in good hands, Eal, I want to eat here, Eal I need my laundry fast, whatever it is he will take care of it.
He is very skilled and will make sure everything is going smooth for you.
The central part of the hotel where the bar and restaurant are located is quite nice.
I had dinner one night and it was very good.
Breakfast was really exceptional. I made sure I woke up early enough each day to have it.
There is always a Tuk Tuk on site to whisk you to the town center, only 2 dollars and five minutes away. Thank You Heritage, I plan to visit again.

  • Stayed: April 2014, travelled solo
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1  Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2014

Wonderful weekend at the Heritage Suites. Very indulgent for Siem Reap, great food, wonderful people, lovely pool and helpful staff if you have any questions or need to facilitate a tour. Would recommend this to anyone looking for a nice get away.

  • Stayed: April 2014, travelled as a couple
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Thank TaraASmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heritage Suites Hotel

Address: Wat Polanka, Slokram Village, Siem Reap 93101, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Business Hotel in Siem Reap
#8 Romantic Hotel in Siem Reap
#22 Family Hotel in Siem Reap
#36 Luxury Hotel in Siem Reap
#39 Spa Hotel in Siem Reap
Price Range: £131 - £481 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Suites Hotel 4.5*
Number of rooms: 26
Official Description (provided by the hotel):
Heritage Suites Hotel is a sophisticated boutique retreat in Siem Reap, Cambodia. Located 20 minutes away from the majestic architectural relics of the Angkor temple, its grand colonial façade conceals the 26 intimate rooms and newly refurbished suites nestled amidst lush tropical gardens. The hotel, built in April 2007, is the embodiment of its owners’ commitment to old-fashioned hospitality, and redefines luxury with stunning architecture, personalized and attentive service, a host of culinary delights and comfortable, stylish rooms. ... more   less 
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Also Known As:
Heritage Suites Hotel Relais And Chateaux
Heritage Hotel Siem Reap
Heritage Siem Reap

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