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“The best service in Cambodia”

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Heritage Suites Hotel
Ranked #40 of 357 Hotels in Siem Reap
Certificate of Excellence
Sydney, Australia
Level 4 Contributor
37 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“The best service in Cambodia”
Reviewed 16 July 2014 via mobile

The best thing about this hotel is the service and wonderful staff that work here. The hotel is beautifully designed, French colonial feeling, the Mercedes and fairy-light lit garden adding all to the luxurious vibe of the hotel. Food is incredibly expensive at hotel restaurant, but breakfast is included and only a short tuk tuk ride brings you to the heart of siem reap and lots of yummy restaurants. Will always remember the kindness of the staff here, who are willing to do anything for you at any hour of the day. Great hotel.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marcyella13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (254)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
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  • Japanese first
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English first
Hong Kong, China
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 July 2014

Service: Outstanding, everyone from the reception to the cleaning staff is polite and extremely professional
Cleanliness: Very very clean, which is extremely important for me
Breakfast: A la carte menu with a large selection
Location: Set a little further away from the center, which allows for the hotel to be in a quiet location, yet close enough that getting there isn't inconvenient
Rooms: Very nicely decorated and beds are very large and comfortable.
Value: Rooms are reasonably priced however the activities they offer I feel are a bit overpriced when you find out how much it would cost without booking through the hotel

Only criticism I would have is the quality of food we ordered by the pool. The bread was very hard and food didn't taste particularly good.

Overall and excellent stay!!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank calire22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portugal
Level 4 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 13 July 2014

Stayed there for 3 nights. Our rooms were very large and spacious, very clean, staff was very, very friendly and nice. Lovely people! Our room had an outside jacuzzi and a lovely terrazo stand alone bathtub that we very much enjoyed. The room also had a steam room that we never used , double showers and separate toilet. It would have been perfectly fine to have only that room with an extra bed instead of a second room for my 13 year old son (but that´s the way we booked it).

Food was very good and we were keen on having lunch and dinner there. They had a lovely jazz night and the hotel felt like a fun a hip bar with guests having drinks, laughing and having fun. Pool was nice, large and peacefull.

Magnus also organized a trip to one of the local artisans (Thierry Stocker) that we very much enjoyed.

I ended up not having a chance to mention it to Magnus that the suggestion I would make would be to change a little bit the format for breakfast. They have amazing tropical fruit that we hardly ever see and rarely get to taste fresh in Europe. I would have loved to have a small buffet type of breakfast where one could choose fruit instead of the more sophisticated choices we had with the ready made platter of fruits. I was too shy to ask for several but the fruit was really my favorite part of breakfast. I hope you find this a helpful suggestion.

Lastly, and related to the comment made by other guests, on the day we left , we started packing and had a stop for lunch at the hotel. I left lots of things outside the safe and indeed, upon returning to the room, we had a note from a manager refering the fact that I had left valuables outside the safe, the safe wide open and that the staff called his attention to that fact and they had taken the iniciative to lock it and assigned it a code.

We can only really say very positive things about this place and thank Magnus very much for all the time and kind attention he gave us.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Marta H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
1 review
Reviewed 13 July 2014

Couldn't have have had a better stay at Heritage Suites. Pick up from the airport in a '71 Mercedes was cool, as was the cold towel and pineapple juice waiting in the car. The hotel was not fully booked so I was kindly upgraded to a suite - very nice tough from the manager Magnus. The suite was luxurious, the young staff are friendly and very helpful, and the bar/dining area and hotel grounds are superb. Definitely stay here in Siem Reap. Amazing value for money.

  • Stayed July 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
Thank PHB14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 July 2014 via mobile

I keep coming to this small but luxuly and wonderful hotel i have been experienced! I was picked up with old and classic car with a big smile from the driver..at the hotel i happened to be on the Jazz night..never been more fun!!!! All staff and GM of the hotel are truly care for all the guest..i am so impressed with mr. Magnus' management and all his team. There are so much more of good things to say and I plan to go back again soon. If you are looking for a hotel that you can truly rest i strongly recommending to Heritage suites hotel!

From Monnieloveshergoldfish

Stayed July 2014, travelled with friends
Helpful?
Thank Mon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 July 2014

I cannot say enough about the Heritage Suites Hotel in Siem Riep. If you want to complete your Indochine experience near the Angkor area, do yourself a favour and stay at this colonial-style boutique hotel. Upon arrival, the place oozes of class and style with the row of vintage motorcars line up in front of the hotel. The staff were very friendly, courteous and it was great to find out that most of them have been hired from a school that trains the underprivileged to work in the hotel services industry. From organizing transportation to the Angkor area to assisting us in a wide range of many things, the staff was top-notch!

The lobby of the hotel is impressive. The high ceiling lobby that leads into the dining area. Breakfast is normally had here and if you're lucky, you might be able to enjoy the hotel's jazz night there which just adds to the richness of the environment and ambiance Magnus, the hotel's owner is seeking to create. We met Magnus at the jazz night and he was very charming and very happy that we chose to stay at his hotel.

We stayed in the Banana Leaves suite which was situated on the 2nd floor. Comfy beds, high-ceiling fans and quality bathroom facilities made our stay a delight. Not that you'll be staying in your room to much though! The pool is excellent and if you go at evening, you'll find a flame lit in a pit next the middle of the pool, which creates a romantic, Survivor-like mood when you're going for a night dip. Also, in leaving the confines of the hotel, the distance from there to Angkor is only 15 minute drive. Forgo taxi and use tuk-tuks to do your traveling. Perfect cruising speed and open view to see all there is in Siem Riep and Angkor.

I am grateful to Philippine, who help me organize a birthday treat for my girlfriend. If you've ever wanted to have champagne or wine with canapes while watching the sunset on the grounds of Angkor Thom, then Philippine and the staff at the Heritage Suites can make it happen. Well organized and thoughtful, the experience was fantastic and unforgettable.

In conclusion, ask yourself if you want to make your trip to Angkor and stay in Siem Reap an amazing and memorable experience. Then book yourself with Heritage Suites Hotels!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jtlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siem Reap, Cambodia
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 June 2014

top noche place to stay, a lot of charm, tastefully decorated, comfortable rooms. Expensive but truly a 5 Star Hotel compared to the other 5 stars in Siem Reap.
Highly recommend for people with a good budget.
good service and very nice Staff.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heritage Suites Hotel

Property: Heritage Suites Hotel
Address: Wat Polanka, Slokram Village, Siem Reap 93101, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Business Hotel in Siem Reap
#8 Romantic Hotel in Siem Reap
#24 Family Hotel in Siem Reap
#32 Luxury Hotel in Siem Reap
#35 Spa Hotel in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Heritage Suites Hotel 4.5*
Number of rooms: 26
Official Description (provided by the hotel):
Heritage Suites Hotel is a sophisticated boutique retreat in Siem Reap, Cambodia. Located 20 minutes away from the majestic architectural relics of the Angkor temple, its grand colonial façade conceals the 26 intimate rooms and newly refurbished suites nestled amidst lush tropical gardens. The hotel, built in April 2007, is the embodiment of its owners’ commitment to old-fashioned hospitality, and redefines luxury with stunning architecture, personalized and attentive service, a host of culinary delights and comfortable, stylish rooms. ... more   less 
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Also Known As:
Heritage Suites Hotel Relais And Chateaux
Heritage Hotel Siem Reap
Heritage Siem Reap

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