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“Perfect boutique hotel in Siem Reap”

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Heritage Suites Hotel
Ranked #36 of 353 Hotels in Siem Reap
Certificate of Excellence
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect boutique hotel in Siem Reap”
Reviewed 10 August 2014

This is a perfect little boutique hotel situated a 4 minute tuk tuk ride away from everything.
Although I was originally intending to spend only two nights, I ended up extending my stay to four nights because I simply was not ready to leave. After a rather trying journey from HK, the personal welcome from Magnus and his team was sincerely appreciated, as well as the upgrade to the Gardenia room. The suite was spacious and well cared for with a lovely freestanding tub and rainshower. The pool is on the smaller side, but perfect for dips in between temple viewings and a really striking shade of blue.

The service was really fantastic and it truly felt like a home. Magnus and co did everything to make sure I had the perfect Siem Reap experience, from arranging a very last minute tour (which was extraordinary) to making reservations, arranging any kind of transportation, and even trying to help us plan the next leg of our journey down to the coast. Everything you would expect from a Relais & Chateaux hotel! I am looking forward to the next chance I get to visit Heritage Suites.

  • Stayed August 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Megan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (253)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Kuala Lumpur, Malaysia
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 August 2014

Extraordinary experience! This is a Hotel stay we will not forget! The warm and honest service level is just amazing. The General Manage, Magnus, and his team are walking the extra mile in every single interaction with their guest.

The atmosphere is warm, and truly relaxing. This is a Hotel you easily spend some extra time having breakfast, lunch, dinner or just enjoying a cocktail in the evening.

The Heritage adventure team helped us organise great activities, with a packed agenda perfectly adapted for our families needs. We are very frequent travellers and have experiences from a vast amount of Hotels around the world, and in particular in South East Asia. This Hotel can easily measure itself with the top hotels in the region.

We would recommend this to anyone spending time in Siem Reap! We can only congratulate Magnus and his team for crafting a wonderful stay! We hope to come back soon with our two Boys (and talke some more Swedish with Magnus :-)

Room Tip: We are a family of 4, and we stayed in a perfect room called Jasmine. We asked for a extra bed and a...
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Per L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belgrave, Australia
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 August 2014 via mobile

From the minute we landed this hotel made our stay amazing. Slight mix up with pick up time. No biggie, but they sent the Merc to get us from the airport to make up for it. Nice.
After cruising past Ankor Wat and the big flashy hotels on the main road into Siem Reap, we turned off and through some back streets to arrive at a beautiful colonial style building. After the usual (but swift) check in process we were shown the gorgeous venue and much to our delight and amazement had been upgraded to the 'Hibiscus' suite.
The room was huge! Tastefully appointed in a rather modern style with a large free standing bath, steam room, private garden with outdoor shower and a large, firm yet comfortable bed. Heavenly! The room was spotless and the air conditioning was easily controlled to our liking and most importantly, was not noisy. Being near a school and Buddhist pagoda, there was a little bit of noise in the morning (laughing and general children noises, some drums and chanting) but it wasn't pervasive or annoying. A little street noise too, but that's almost impossible to avoid in Siem Reap, with tuktuks driving everywhere at all hours.
Our first night we sampled the delicious food whilst being treated to live Jazz. Highly recommend the Mekong lobster. While a little pricier than some other places in town, the food quality was top notch and cocktails second to none. Try the Khmer style spicy cocktails - they are fantastic.
Before we even left home, Phillipine had been in touch to organise some tours and was more than happy to customise to suite at a very reasonable rate. We unfortunately were unable to do the 'Flight of the Gibon' zip line, but this was no problem for the tours team. They were able to cancel that and simply deducted the refund from our room fee. Simple and efficient.
Socheat, our guide was excellent. He was very knowledgable and spoke English quite well - we had no trouble understanding him. We strongly recommend a private guided tour as you get to see a bit more than in a big group. The guides usually know a few little 'secret' spots, how to avoid the crowds and can impart more information with more of a personal touch. By the end they are not just guides, but friends.
Overall, we were thoroughly impressed with all aspects of this hotel and they certainly uphold, and even exceeded, the very high standards we have come to expect from the Relais & Chateaux group.

Stayed July 2014, travelled as a couple
Helpful?
3 Thank Elysiandc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sihanoukville, Kampot, Cambodia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 July 2014

We choose this based on amazing reviews from Tripadvisor. Its an elegant Hotel and excellent service. We spent 4 days exceptional Heritage. I recommend this hotel for its charm, and its unique design for its services. It is true that the virtual tour website has convinced us and the atmosphere in the evening is relaxing by this enlightenment. The rooms are bright spacieu seset, an ideal getaway for a young couple like us. Breakfast is plentiful and attentive staff. The good thing about the hotel is that it is 5 minutes from the center by tuk tuk (which will cost you $ 2) away from the bustle of large hotels that proliferate on the main roads. A real nest of luxury to spend a memorable stay in Siem Reap.

  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Narayan761
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2014

We chose the Heritage Suites based on reviews from trip advisor and it didn't disappoint. The villa we stayed in was gorgeous, we loved the restaurant and the pool was perfect. All staff were delightful. Would definitely go back if we return to Siem Reap.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Dannii C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antwerp Province, Belgium
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 July 2014

I stayed one week at Heritage Suites, It was a great experiences nice and big room with private little garden, internet works really good. the staff if very friendly and will do anything to make your stay a unforgettable stay. They have a nice pool with very clear water witch is not always true in Cambodia. Poolside is nice and to have lunch or a drink.
Pieter

Room Tip: take a suite room not that more expensive.
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  • Stayed July 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Pieter989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado
Level 4 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 July 2014

This was our 2nd visit, the 1st so good we came back with the family and it didn't disappoint. Small boutique hotel. All rooms are villas with an individual style. Service is personal i.e. staff quickly know your name, cocktail etc. Plenty of activities available and staff are happy to recommend/book local amenities and restaurants. e.g. we needed a wheelchair for the duration and it was there upon arrival and admin handled by hotel. Highly recommended.

Room Tip: All rooms are good, but Red Poppy excellent.
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  • Stayed May 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heritage Suites Hotel

Property: Heritage Suites Hotel
Address: Wat Polanka, Slokram Village, Siem Reap 93101, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Business Hotel in Siem Reap
#8 Romantic Hotel in Siem Reap
#24 Family Hotel in Siem Reap
#29 Luxury Hotel in Siem Reap
#32 Spa Hotel in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Heritage Suites Hotel 4.5*
Number of rooms: 26
Official Description (provided by the hotel):
Heritage Suites Hotel is a sophisticated boutique retreat in Siem Reap, Cambodia. Located 20 minutes away from the majestic architectural relics of the Angkor temple, its grand colonial façade conceals the 26 intimate rooms and newly refurbished suites nestled amidst lush tropical gardens. The hotel, built in April 2007, is the embodiment of its owners’ commitment to old-fashioned hospitality, and redefines luxury with stunning architecture, personalized and attentive service, a host of culinary delights and comfortable, stylish rooms. ... more   less 
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Also Known As:
Heritage Suites Hotel Relais And Chateaux
Heritage Hotel Siem Reap
Heritage Siem Reap

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