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“Sensual rooms, Fabulous food, Superb staff & service - All in a great location!”

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Heritage Suites Hotel
Ranked #41 of 361 Hotels in Siem Reap
Certificate of Excellence
Reviewed 6 December 2009

The benchmark of all benchmarks! So good I stayed there twice, extending my stay both times. The first visit I ended up staying for over a week & the second trip with my girlfriend for a total of 12 nights - was she impressed! Our bungalow was incredibly spacious, brightly lit by natural light, calming and comfy. We especially enjoyed the personalizing amenities - a sound system to plug in your own music, private steam room, huge granite bathtub overlooking a personal zen garden with outdoor shower, little personal touches such as traditional Cambodian gifts left on our bed every night.

The ambience was fantastic - the cozy pool with huge double lounge beds for two - we loved the fire which was lit right by the pool at night, giving it the air of an exotic setting for a candlelight dinner by the pool under the remarkably bright stars. The elegant wifi equipped lobby was perfect for replying emails and socializing with other guests, a well stocked bar counter & excellent music to relax to after a hot day of trudging through temples and the city centre; and above all nothing was better than anticipating our 5 star dining - from western to local cuisine. (We especially loved the Lamb Chops with special 'GM style' sauce - staff explained to us that it was created by the current General manager, and it was so popular with guests that it was incorporated into the menu - we could see why since we had it 2 nights in a row). The degustation set menus were also fantastic value for money and a pure palate pleasure. p.s. Absolutely love the lemon and mango sorbets.

The personnel were terrific. From the warm welcome we personally received from the outgoing General Manager to the animated chats we had with the gregarious & adventurous Director, we felt very much welcome and at home with good company. The staff were extremely approachable and friendly, always addressing us politely by name and the waiters remembering our culinary preferences effortlessly. They arranged everything efficiently from tuk tuks to spa treatments, traditional gifts recommendations for souvenirs and even taking the initiative to offer inspirational off the beaten path itinerary suggestions which we would have never otherwise have known about.

This is what makes a hotel distinctive - when its staff take great pride in their service not because they have to, but because they want to.

To top off a great stay, our ride to the airport was a vintage Mercedes from 1968, which used to belong to the Cambodian Monarchy!!!! From the first day to the last, this was definitely the best relaxing romantic holiday and unexpected personal butler service we have ever experienced, and no doubt we can't wait to go back again.

  • Stayed: November 2009, travelled as a couple
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3  Thank JV3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,026 - 1,032 of 1,338 reviews

Reviewed 3 December 2009

My boyfriend and I stayed at the Heritage Suites during the first week of October and it was a great experience! The management and staff were very accommodating. After having a day and a half exploring the temples, we wanted to be more adventurous and took an out-of-route jungle trip in bicycle and it was just great! A nicely packed lunch was prepared by the hotel for our trip. All this was arranged by Heritage Adventure, and if we were staying longer, we would have also tried an overnight in a jungle camp...This will be for next year, we will definitively come back!

  • Stayed: October 2009, travelled as a couple
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2  Thank MOAmsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2009

Being a frequent traveller and having checked in in a great number of places of all kinds, I would definitely rate Heritage Angkor in my top 3 list !
Must stop there on your way to the temples !! No alternative.

  • Stayed: July 2009, travelled with family
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Thank Rwandarider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2009

We loved our stay at this hotel. We upgraded to a bungalow and it was well worth it for the additional $50/night. The bungalow was enormous and beautifully designed with all the amenities. It had a beautiful view to a private garden (with outdoor shower), lovely tub, shower, and a steam room that didn't work... but the idea of a steam room is very nice. .... Service is excellent - all staff went above and beyond the call of duty. Food is wonderful. My husband could not say enough about the dinner we had in the restaurant. Breakfast was lovely and plentiful. The pool area is beautiful though we did not use it. The manager was very friendly and attentive when we saw him; he clearly takes pride in the hotel and his work. Finally the onsite spa was lovely and service was excellent. The hotel offered a 50% discount on services during certain hours and it turned out to be a pretty good deal. Overall it was a fantastic stay. We will definitely recommend it to others and hope to return soon.

  • Stayed: October 2009, travelled as a couple
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Thank c000g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2009

I have stayed at the Heritage Suites twice. One with a friend and once with my parents and cannot say enough good things about it. Siem Reap is an amazing place and the hotel made the trip complete. Beautiful rooms and fantastic service. The staff cannot do enough for you. Perfect for relaxation. It's tuk tuk ride to town. It's nice and quiet so probably not suitable for a group who wants to party.

  • Stayed: December 2008
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Thank Marni1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2009

Wonderful !

We chose Heritage Suites for our third trip to Seam Reap and it was well worth the reviews from Trip Advisor!

we were enchanted the first minute we checked in, and the hotel manager was kind enough to have a given us a very warm welcome. we felt at ease right away.
Every step in the property was a discovery! The lobby was superb with its sense of space and beautiful high ceilings, the lighted pathway, the pool with its enchanting flame was mesmerizing!…it was overall a very pleasant stay!

  • Stayed: October 2009, travelled with friends
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Thank Bettyblue64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2009

After a warm welcome we were shown our stunning room, candle lit with petals on bath and bed, a small private garden and steamroom. We had a wonderful dinner here, and loved having breakfast by the pool. Slightly removed from centre of town (short walk/quick tuktuk ride) the staff were attentive and the atmosphere relaxing.

  • Stayed: July 2009, travelled as a couple
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Thank Jess4709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heritage Suites Hotel

Address: Wat Polanka, Slokram Village, Siem Reap 93101, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Business Hotel in Siem Reap
#8 Romantic Hotel in Siem Reap
#23 Family Hotel in Siem Reap
#32 Luxury Hotel in Siem Reap
#35 Spa Hotel in Siem Reap
Price Range: £83 - £253 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Suites Hotel 4.5*
Number of rooms: 26
Official Description (provided by the hotel):
Heritage Suites Hotel is a sophisticated boutique retreat in Siem Reap, Cambodia. Located 20 minutes away from the majestic architectural relics of the Angkor temple, its grand colonial façade conceals the 26 intimate rooms and newly refurbished suites nestled amidst lush tropical gardens. The hotel, built in April 2007, is the embodiment of its owners’ commitment to old-fashioned hospitality, and redefines luxury with stunning architecture, personalized and attentive service, a host of culinary delights and comfortable, stylish rooms. ... more   less 
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Also Known As:
Heritage Suites Hotel Relais And Chateaux
Heritage Hotel Siem Reap
Heritage Siem Reap

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