The benchmark of all benchmarks! So good I stayed there twice, extending my stay both times. The first visit I ended up staying for over a week & the second trip with my girlfriend for a total of 12 nights - was she impressed! Our bungalow was incredibly spacious, brightly lit by natural light, calming and comfy. We especially enjoyed the personalizing amenities - a sound system to plug in your own music, private steam room, huge granite bathtub overlooking a personal zen garden with outdoor shower, little personal touches such as traditional Cambodian gifts left on our bed every night.
The ambience was fantastic - the cozy pool with huge double lounge beds for two - we loved the fire which was lit right by the pool at night, giving it the air of an exotic setting for a candlelight dinner by the pool under the remarkably bright stars. The elegant wifi equipped lobby was perfect for replying emails and socializing with other guests, a well stocked bar counter & excellent music to relax to after a hot day of trudging through temples and the city centre; and above all nothing was better than anticipating our 5 star dining - from western to local cuisine. (We especially loved the Lamb Chops with special 'GM style' sauce - staff explained to us that it was created by the current General manager, and it was so popular with guests that it was incorporated into the menu - we could see why since we had it 2 nights in a row). The degustation set menus were also fantastic value for money and a pure palate pleasure. p.s. Absolutely love the lemon and mango sorbets.
The personnel were terrific. From the warm welcome we personally received from the outgoing General Manager to the animated chats we had with the gregarious & adventurous Director, we felt very much welcome and at home with good company. The staff were extremely approachable and friendly, always addressing us politely by name and the waiters remembering our culinary preferences effortlessly. They arranged everything efficiently from tuk tuks to spa treatments, traditional gifts recommendations for souvenirs and even taking the initiative to offer inspirational off the beaten path itinerary suggestions which we would have never otherwise have known about.
This is what makes a hotel distinctive - when its staff take great pride in their service not because they have to, but because they want to.
To top off a great stay, our ride to the airport was a vintage Mercedes from 1968, which used to belong to the Cambodian Monarchy!!!! From the first day to the last, this was definitely the best relaxing romantic holiday and unexpected personal butler service we have ever experienced, and no doubt we can't wait to go back again.
- Official Description (provided by the hotel):
- Heritage Suites Hotel is a sophisticated boutique retreat in Siem Reap, Cambodia. Located 20 minutes away from the majestic architectural relics of the Angkor temple, its grand colonial façade conceals the 26 intimate rooms and newly refurbished suites nestled amidst lush tropical gardens. The hotel, built in April 2007, is the embodiment of its owners’ commitment to old-fashioned hospitality, and redefines luxury with stunning architecture, personalized and attentive service, a host of culinary delights and comfortable, stylish rooms. ... more less
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- Also Known As:
- Heritage Suites Hotel Relais And Chateaux
- Heritage Hotel Siem Reap
- Heritage Siem Reap