I am always reluctant to leave negative feedback. But I think this hotel misrepresents itself. The general Ambiance is good and the lobby and general staff are very warm and welcoming. However, if you look through the reviews for all Cambodian hotels/guest houses they all have great customer service.
The hotel is a bit dated the outside areas areas are in need of maintenance. The place doesn't quite look like the photos. I had to go carefully through the photos to make sure i was leaving feedback in the right place (it not that much of a difference however everything in Siem Reap generally has the words Angkor and Hotel in it).
The Management staff were not very helpful. In fact there were even a few occasions where staff had quoted me one price on a tour/massage/etc and the manager added $10USD on top. When I politely declined - he offered to discount by $3. The next time I went to the front desk he smiled and offered me a $10 discount (urrr.. to late). I have traveled through SE Asia a bit so know when not to take things at face value.
My main issue was the bathroom.... I tend to judge a place on its bathroom. The bathroom is substandard. clearly there has been some maintenance work done however it is gross... there is raw grout all over the place, broken tiles. Mold in some areas - I went to the trouble of taking photos to give you an idea.
Additionally, the in room safe does not fit a small laptop - management did not sympathize with this issue. The alternative was to give it to reception to lock away (ummm i brought my laptop along for convenience).
The TV is not a flat screen (I didn't have an issue with this because i didnt really watch TV - however the photos show a flat screen). It's an old school analogue. Works fine though.
The prices of food, drinks, laundry are very overpriced in the hotel. If you do stay - directly across the road they charge $1kg (as apposed to per item cost in the hotel).
Most hotels and guest houses have links to good tuktuks and taxis so that their clients have a good experience. At this hotel - drivers hang around the front of the hotel. Every Tuk Tuk will try to get your business again the next day - I didn't really find anyone that was worth taking again, also, they have very sporadic income, so i preferred not to have the same driver to share the $s around. This makes it awkward when you are coming and going from the hotel as the drivers will call out why didn't you go with them. I just smiled and waved and they returned the sentiment...but it was still awkward. The guard should really make sure that this doesn't happen.
I suspect that the second wing of this hotel is in a much better condition given the healthier reviews on trip advisor. Overall, I regretted prebooking 5 nights of accommodation. I would recommend that you book a few nights at your chosen hotel and then extend - everyone has wifi so it's not a huge hassle to find somewhere else.
Oh also the bed is very hard and uncomfortable. however the room is quite big and is nicely furnished. The bathroom was the main turn-off.
Breakfast is a boring selection...the menu doesnt change at all, one day the bread had run out by 7.30am...no comment. For a 4* I expected better.
Also, if you book a massage...it is not in the hotel! someone comes and pics you up and takes you to a massage place down a back alley. It was a good massage but it seemed like someones house. They offer in-room massages so that you don't catch on ;-).
Last but not least... you hear the doors of your neighbours opening and closing and all the chitter chatter in the hall way. The hotel was full of Koreans and Chinese while I was here...maybe they are just louder...but I doubt it.
- Official Description (provided by the hotel):
- Angkor Hotel has a prestigious location within Siem Reap town, where guests have high accessibility to numerous major sightseeing and entertainment. The Resort is conveniently walking distance to the popular local handicrafts Old Market, Night Market, Pub Street, and various local restaurants. Angkor Hotel is just 7 minutes away from the World Heritage site of Angkor Wat and 7 minutes from Siem Reap International Airport. ... more less
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- Also Known As:
- Hotel Allson Angkor