My husband and I stayed here for 5 nights from 4-9 February 2013 and had a wonderful time. The resort is in a very quiet area a little out of town with no street noise.most of the road from Siem Reap is paved, with maybe 100-200 metres of dirt road. Whilst the unpaved road was a little bumpy in a tuk-tuk, and had some potholes, it really wasn't too bad at all, no real difference to the dirt roads in my home country of Australia. The resort was nice enough to arrange a free transfer from the bus station and it was maybe 15 minutes travel.
On arrival, we were shown to our room. Each room is a bungalow. Although they do not have block out blinds, they still feel very private in the garden setting. Our room was very clean and reasonably maintained. The room is quite dark, which helped to keep it much cooler than outside even with the air conditioner off. the bed had a comfortable and fairly firm foam mattress and the linen was clean. The towels were also very clean. The bathroom had a glassed in roof and was very bright during the day, a nice touch. The room stayed mozzie-free, although we did have a small gecko or two visit during our stay! The water pressure was good, although the shower could use descaling. The washer attached to the toilet also had good water pressure and I wish they were standard in my country! The toilet rolls sat on top of the cistern, no roll holder, but this was not an issue. The bathroom was a reasonable size.
Outside, the garden setting is delightful, with a pond and some very nice statues. The pool area was usually partly shaded by trees and bamboo. It we kept very clean by the staff. Whilst there was the occasional leaf, this is inevitable in a tropical garden setting as many plants shed quite a bit. I suspect the pool was cleaned several times daily. The resort area in general was kept very clean and tidy.
There are several dogs that belong to the resort, toy breeds. They are all very cute, friendly and in good physical condition. They have names including, 'Pumpkin,' 'Mango,' 'Apple,' and 'Kiwi.' The dogs were all very polite and added to my experience. They were not particularly 'barky' to me - occasional barks whilst they played around dusk, maybe heard them 2-3 times a day. No barking at guests, although there was some polite begging around dinner time. I made friends with them and some of them tended to approach me, knowing they would get pats and a belly rub. Hardly the vicious pack suggested by a previous reviewer - who, I suspect, probably is just not a dog person!
The service at the resort was excellent and very friendly, the staff could not do enough for us! Service at meal times was good but quite 'Cambodian' - don't expect all dishes to arrive at once, I think they are brought out as they are prepared rather than sitting waiting for the whole order to be ready as is more common in Australia. Food was prepared promptly with no long waits at all. Sometimes drinks would arrive last. The only food with lengthy waiting periods was the Khmer food. This is because it's all prepared freshly from scratch and that takes time - the resort asks that you order 2 hours ahead for Khmer food, which is a very reasonable solution! Ordering food and drinks is very ready. You just tick off what you want on order papers, which prevents confusion and language issues impacting on order accuracy. There was not a single incorrect order during our stay and we ate maybe 10 or more meals there.
The food itself was excellent, especially the Khmer food! The chicken in pandan leaf, Khmer noodles, stuffed tomato, beef salad, rice cakes, chicken curry and more were just delicious - the food was all very fresh and seemed to be cooked with care, tasted like very comforting home-cooked foods. Serving sizes were somewhat variable but generally pretty substantial. Prices were good, with most dishes costing around $3.50. Drinks were very good too, with a nice selection of both alcoholic and non-alcoholic to choose from. Lovely milk shakes and iced teas, I think the mint and lime ice tea was my favourite. The resort uses pure water for its ice cubes, so no need to worry about hygiene. I have a very temperamental tummy and found in general I had less tummy aches at the resort than I get at home!
The resort also offers Khmer cooking classes for excellent prices ($7/dish). They are held in the open air by the pool, with the cook to demonstrate and the manager to explain in English. It worked very well. Our lesson had to start 15 minutes later than planned as they had to cook a late lunch order. Not an issue for us - after all, it's a working resort! We got to eat the results of our lesson. I suggest trying a few foods at meals during your stay and then learning to make your favourites!
The massages at the spa were done by a pair of very friendly albeit giggly young women. They were good and the experience was extremely relaxing after a couple of days clambering around the temples!
The resort will happily arrange a driver for you and have a set, reasonable price list for a number of activities. We opted to have a car and driver named 'Ghan' (pronounced as per the rail service in Australia). Ghan's car is an air conditioned '93 Camry that he keeps impeccably clean. Ghan himself was really lovely. Very friendly and thoughtful. He speaks excellent English and until a few months ago worked for the ANZ bank in town - he changed jobs as after 5 years he wanted a change of pace. His driving was nicely defensive and we felt safe with him at the wheel.
Our stay was so enjoyable that we wanted to stay as extra night. The resort tried to accommodate us and said they thought we could stay, but alas, a last minute booking came through so we had to leave. The manager was extremely apologetic as she had said she thought a room was free. The resort arranged for comparable accommodation for us overnight in Siem Reap. We were not at all put out as it's peak season and the resort was packed - not that you would realize this as it was so peaceful!
The resort felt very laid-back, safe and relaxed. Although individual rooms do not have a safe, the resort is happy for you to leave valuables in their safe.
The open air restaurant and reception area also has a pool table.
Overall, we had a wonderful and relaxing stay in this exceptionally good 3 star resort and would heartily recommend it!
- Official Description (provided by the hotel):
- Nestling in a quiet district of Siem Reap town, near the famed Angkor Wat temple, Palm Village offers you a unique accommodation with great hospitality, delicious Khmer cuisine, and relaxing massage & spa. Stay in one of the 18 exquisite bungalows and Khmer bamboo houses, made from local palm wood and bamboo furniture, and surrounded by green lush tropical garden. Whether you plan to have a short break, a family outing, or just to unwind from your hectic work, come to stay at Palm Village for a memorable experience. ... more less
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- Also Known As:
- Palm Village Hotel Siem Reap
- Hotel Palm Village