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“A real rewarding retreat for our 6D5N stay there!”

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Palm Village Resort & Spa
Ranked #150 of 365 Hotels in Siem Reap
Certificate of Excellence
Reviewed 25 April 2013

First of all, we chose this hotel 'cos of its look and the feeling of living in a nearer to what most Cambodians' accommodation are like, i.e. bamboo/wooden bungalows, slight raised above floors with pillars for the purpose of less heated (though we didn't stay in the room with a fan only 'cos it was way too hot for us). For people who live in cities going on a not-so-rushed vacation in Cambodia, I do strongly suggest this hotel for a recharge and retreat from the busy life.

Some good things i experienced to share:
Bedroom: Our bungalow's interior was same as what the photos show. Got an a/c and a fan where both work well w/o any problem. The bed was comfy. There was a fridge with 2 free bottles of water. No hair dryer but we asked the reception and they provided us with one.
Shower: The shower comes with hot water, unlike our previous stay in another hotel in Phnom Penh, though we had taken barely warm water shower for several days after our long days of temples exploration. They also have a big bath tub/mini pool in the bathroom for a long relaxing dip, but we didn't get to use it 'cos dunno if it was clean, plus we didn't have enough time.
Meals: Breakfast and dinners are very nice, esp when they offer different locations for it to be served: by the pool, in the restaurant, or in the room. Their Khmer dishes are really nice too and inexpensive!
Pool: it was not a big pool but water was fine though a little salty but doesn't taste of anything weird. i saw the staff cleaning it almost every morning. i managed to have an afternoon dip/swimming in the sun, and we were only sharing the pool with another couple so it felt pretty nice to be chilling out on our own.
Spa: we wanted to book for massage but since it was khmer new year and only 1 staff was available for foot massage one at a time, and the other had to do oil spa, so we skipped it. the price was kind of average. their building for spa & massage seems nicely decorated, unfortunately we didn't try it.
Pick-up service: i requested the hotel to arrange tuk-tuk pick up from mekong express bus station with the reception few weeks in advance and their response was swift. tuk tuk was waiting for us well before our late arrival (around 8:20 pm) and had to drive us back in the dark. we weren't charged for this pick-up. we appreciate this hassle-free yet free service cos we did see others who did not arrange for one had to drag their suitcases in the dark to negotiate with other drivers. it'd be a bit tiring to only look for transport to the hotel after arrival at the mekong express bus station esp when it's a bit remote and looks a bit scary in the dark if arriving after sunset (no street lights at all in the area). we also hired the hotel tuk tuk to drop us back to mekong express upon departure, and we paid US$4 cos it was pretty far really.

Some points to be noted for people who are fussy:
Bedroom: curtains may not be blocking all the sunlight and people standing right outside the windows may be able peek through, but the bungalows are quite far from one another and got bushes kind of blocking outsiders' view. No kettle (but who would want hot drinks when it's so hot??). Our small tv wasn't working in our bungalow (C7) but we didn't really care since we weren't gonna spend time watching tv in an interesting city for exploration and a hotel like this.
Internet: No wi-fi in our room almost throughout the whole 6D5N, except for 1 or 2 late nights where there was connection (but again, we were pretty tired each night after long day exploring around Siem Reap. plus, we could walk to reception with our ipad/iphone to use wifi there or even use their desktop for internet, so that wasn't much of a problem).
Bathroom: Our bathroom was kinda blocked after shower for the first few days, but we noted that a cleaner lifted the filter for better water flow, so we did the same and we had no problem after that. Do expect geckos to be hanging on the walls in the bathroom since it's near to the nature.
Location: a bit far off from the busy tourisy area, but that's what a resort should be located at. Roads to the hotel are quite bumpy cos it's not a busy road like the pub street/night market areas. but that's the fun bit!

All in all, we were both very happy to have stayed in this hotel, with gd value for services and would defo go back to stay there in the future. The above points are for fussy people really, those who choose Cambodia as a place for visit should have an expectation of nature and adventure, rather than a city chic or luxurious trip. Maybe we could even have requested to stay in a fan-only room for one night to really experience how the Cambodians live. That would be a valuable once-in-a-lifetime experience.

  • Stayed: April 2013, travelled as a couple
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2  Thank baboon000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 April 2013

We had reserved a bungalow for our whole stay in Siem Reap, i.e. for 4 days. We ended up staying one night (because we couldn´t find an available room somewhere else right away).

- The bungalow was a bit old, dusty, and dark. But the bathroom was the worst. Dirty and old. The white curtain hanging down from the roof was dirty and had flies and God-knows-what on top of it which was very unpleasant to look up at. At the first sight of the bathroom, I just wanted to leave right away.
- The AC is very badly located next to the bed-head where it kept blowing on our faces.
- The Swimming pool was smaller than expected and not super clean either.
- We felt mislead, thinking that the standard of the resort did not live up to the photos on www.booking.com where we made our reservation.

+ The only good thing about this place is their excellent local cuisine and the friendliness of the staff. After changing to The Royal Crown hotel in the city center, we were very tempted to go back to the Palm Village Resort just for lunch/dinner but that never happened.

We did rent bikes from the resort and rode to the Angkor wat. It took a while but if you´re used to exercising then that shouldn´t be a problem.

All and all, if you´re a bit picky with cleaning and you´re used the comforts of 4*-5* hotels, then this is not the place for you. But if you don´t care about such things, then the fantastic (but yet inexpensive) food and kindness of the staff will make up for it.

  • Stayed: February 2013, travelled as a couple
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2  Thank LK-DXB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmVillageResort, Guest Relations Manager at Palm Village Resort & Spa, responded to this reviewResponded 19 November 2016

Dear Sir/Madam,
Greeting from PALM VILLAGE RESORT & SPA!
We are on behalf of management team, we would like to thank very much for interesting in and choosing to stay our Palm Village Resort & Spa.
We really appreciate for what you have thought on and your feedback us.
we are hoping, you will come to stay with us again in the nearest future.

Best regards!
Phirom

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2013

we had 4 great nights there earlier in march. great location, tho it seems out of town, we hired the resorts bikes and it took us 20 mins to cycle into Siem Reap and so so different to the high rise hotels near the airport in Siem Reap. Frogs hope around while you eat dinner and the swimming pool is wonderful and quiet. it was great value for money and the manageress knew everything and was very helpful. one complaint was the evening staff, he was useless and unhelpful and on his mobile a lot! if you want food or even a cuppa after 9pm it is very difficult, if not impossible, and there are no kettles etc in our rooms. however, i would stay there again and recommend it. we had a raised bamboo house first night but the cuteness of no windows etc was unabareable after a night of no sleep due to a local funeral starting their event v early and prayers at 5am, no sound proofing at all, but we were moved to a great bungalow and were very happy.

Room Tip: bamboo houses have no sound proofing but are cute
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  • Stayed: March 2013, travelled as a couple
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Thank Sharon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2013

The staff is friendly and accommodating. The service is outstanding; they even made a box breakfast for me to take before dawn on the way to Angkor Wat. The optional authentic Khmer food is a real asset and is safe, as is the western-style food. It is located a bit out of town, which I considered a plus but others might consider a disadvantage. Staff was extremely helpful in arranging transportation, which is quite reasonable. The car driver I had all week navigated varied road conditions admirably. After a morning and early afternoon of exploring I enjoyed coming back to a delightful meal or snack by the pool. I went during a religious holiday when a nearby temple played music for the first three days, but otherwise it was quiet. The grounds are lovely and well maintained. The masseuse was friendly and competent. I hope I get a chance to go back.

Room Tip: The bamboo huts do not have air conditioning. They are quite nice and appealing otherwise.
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  • Stayed: November 2012, travelled solo
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Thank R H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2013

My husband and I stayed at Palm Village with our 4 year old and 5 year old girls. We had a raised villa. Our girls quite enjoyed the set up of our room we had 3 queen sized mattresses with mosquito nets on each. There was a small TV for those times when we were stuck inside due to rain. The bathrooms were ok, not the cleanest or newest but usable considering the cost and location of the place.
There was a small pool for those times when relief was needed from the heat. The staff were very friendly and tried to accomodate our requests. We only ate breakfast at the resort which we selected from a small menu that had your basics of eggs, fruit, pancakes, juices, coffee and tea. It was ok, the fresh baguettes were our favourite.
A tuk tuk driver was always on hand for our travels into and around Siem Riep. The resort is about a 10 minute ride out of town so prepare yourself for the bumpy dirt roads leading to town and back
The down sides to our stay here was that our villa was next to the road and even though it is quite remote there are the occassional motorbikes and tuk tuks that use that road during the night which are quite noisy and there is also a temple nearby so you would hear the praying very early in the morning. The resort is also powered by generators so at a certain time every night the power would go out as would the fans in the room so you would have to wait until it was back on to see again. There are also resident small dogs and one particular one would bark any time any one was near it or in the vicinity of it. And lastly when it was raining we found it hard espcially with the kids to venture out of our villa and there would be many large puddles to walk through to get to the main foyer.
It was valur for money but probably would not stay there again with children.

  • Stayed: September 2012, travelled with family
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1  Thank Mish013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2013

Stayed here for four days while touring around Siem Reap. We really enjoyed the quiet garden setting at the end of the day. The staff and service was great. Having breakfast delivered in the morning and sitting on the front porch of the bungalo listening to the birds was a great way to start the day.

  • Stayed: November 2012, travelled with family
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Thank Pleadez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2013

My husband and I stayed here for 5 nights from 4-9 February 2013 and had a wonderful time. The resort is in a very quiet area a little out of town with no street noise.most of the road from Siem Reap is paved, with maybe 100-200 metres of dirt road. Whilst the unpaved road was a little bumpy in a tuk-tuk, and had some potholes, it really wasn't too bad at all, no real difference to the dirt roads in my home country of Australia. The resort was nice enough to arrange a free transfer from the bus station and it was maybe 15 minutes travel.
On arrival, we were shown to our room. Each room is a bungalow. Although they do not have block out blinds, they still feel very private in the garden setting. Our room was very clean and reasonably maintained. The room is quite dark, which helped to keep it much cooler than outside even with the air conditioner off. the bed had a comfortable and fairly firm foam mattress and the linen was clean. The towels were also very clean. The bathroom had a glassed in roof and was very bright during the day, a nice touch. The room stayed mozzie-free, although we did have a small gecko or two visit during our stay! The water pressure was good, although the shower could use descaling. The washer attached to the toilet also had good water pressure and I wish they were standard in my country! The toilet rolls sat on top of the cistern, no roll holder, but this was not an issue. The bathroom was a reasonable size.

Outside, the garden setting is delightful, with a pond and some very nice statues. The pool area was usually partly shaded by trees and bamboo. It we kept very clean by the staff. Whilst there was the occasional leaf, this is inevitable in a tropical garden setting as many plants shed quite a bit. I suspect the pool was cleaned several times daily. The resort area in general was kept very clean and tidy.
There are several dogs that belong to the resort, toy breeds. They are all very cute, friendly and in good physical condition. They have names including, 'Pumpkin,' 'Mango,' 'Apple,' and 'Kiwi.' The dogs were all very polite and added to my experience. They were not particularly 'barky' to me - occasional barks whilst they played around dusk, maybe heard them 2-3 times a day. No barking at guests, although there was some polite begging around dinner time. I made friends with them and some of them tended to approach me, knowing they would get pats and a belly rub. Hardly the vicious pack suggested by a previous reviewer - who, I suspect, probably is just not a dog person!
The service at the resort was excellent and very friendly, the staff could not do enough for us! Service at meal times was good but quite 'Cambodian' - don't expect all dishes to arrive at once, I think they are brought out as they are prepared rather than sitting waiting for the whole order to be ready as is more common in Australia. Food was prepared promptly with no long waits at all. Sometimes drinks would arrive last. The only food with lengthy waiting periods was the Khmer food. This is because it's all prepared freshly from scratch and that takes time - the resort asks that you order 2 hours ahead for Khmer food, which is a very reasonable solution! Ordering food and drinks is very ready. You just tick off what you want on order papers, which prevents confusion and language issues impacting on order accuracy. There was not a single incorrect order during our stay and we ate maybe 10 or more meals there.
The food itself was excellent, especially the Khmer food! The chicken in pandan leaf, Khmer noodles, stuffed tomato, beef salad, rice cakes, chicken curry and more were just delicious - the food was all very fresh and seemed to be cooked with care, tasted like very comforting home-cooked foods. Serving sizes were somewhat variable but generally pretty substantial. Prices were good, with most dishes costing around $3.50. Drinks were very good too, with a nice selection of both alcoholic and non-alcoholic to choose from. Lovely milk shakes and iced teas, I think the mint and lime ice tea was my favourite. The resort uses pure water for its ice cubes, so no need to worry about hygiene. I have a very temperamental tummy and found in general I had less tummy aches at the resort than I get at home!
The resort also offers Khmer cooking classes for excellent prices ($7/dish). They are held in the open air by the pool, with the cook to demonstrate and the manager to explain in English. It worked very well. Our lesson had to start 15 minutes later than planned as they had to cook a late lunch order. Not an issue for us - after all, it's a working resort! We got to eat the results of our lesson. I suggest trying a few foods at meals during your stay and then learning to make your favourites!

The massages at the spa were done by a pair of very friendly albeit giggly young women. They were good and the experience was extremely relaxing after a couple of days clambering around the temples!

The resort will happily arrange a driver for you and have a set, reasonable price list for a number of activities. We opted to have a car and driver named 'Ghan' (pronounced as per the rail service in Australia). Ghan's car is an air conditioned '93 Camry that he keeps impeccably clean. Ghan himself was really lovely. Very friendly and thoughtful. He speaks excellent English and until a few months ago worked for the ANZ bank in town - he changed jobs as after 5 years he wanted a change of pace. His driving was nicely defensive and we felt safe with him at the wheel.

Our stay was so enjoyable that we wanted to stay as extra night. The resort tried to accommodate us and said they thought we could stay, but alas, a last minute booking came through so we had to leave. The manager was extremely apologetic as she had said she thought a room was free. The resort arranged for comparable accommodation for us overnight in Siem Reap. We were not at all put out as it's peak season and the resort was packed - not that you would realize this as it was so peaceful!

The resort felt very laid-back, safe and relaxed. Although individual rooms do not have a safe, the resort is happy for you to leave valuables in their safe.

The open air restaurant and reception area also has a pool table.

Overall, we had a wonderful and relaxing stay in this exceptionally good 3 star resort and would heartily recommend it!

  • Stayed: February 2013, travelled as a couple
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5  Thank CearaCRR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palm Village Resort & Spa

Address: Phum Trapaing Ses | Khum Kouk Jork, Siem Reap 234121, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#13 Top resorts Hotel in Siem Reap
#63 Romantic Hotel in Siem Reap
#110 Spa Hotel in Siem Reap
Price Range: £27 - £113 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Palm Village Resort & Spa 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
Nestling in a quiet district of Siem Reap town, near the famed Angkor Wat temple, Palm Village offers you a unique accommodation with great hospitality, delicious Khmer cuisine, and relaxing massage & spa. Stay in one of the 20 exquisite bungalows and Khmer bamboo houses, made from local palm wood and bamboo furniture, and surrounded by green lush tropical garden. Whether you plan to have a short break, a family outing, or just to unwind from your hectic work, come to stay at Palm Village for a memorable experience. ... more   less 
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Also Known As:
Palm Village Hotel Siem Reap
Hotel Palm Village

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