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“Great Place, friendly helpful staff” 5 of 5 bubbles
Review of The Frangipani Green Garden Hotel & Spa

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The Frangipani Green Garden Hotel & Spa
Ranked #178 of 499 Siem Reap B&B and Inns
Wangaratta, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Place, friendly helpful staff”
5 of 5 bubbles Reviewed 17 July 2014

We really enjoyed our stay at Green Garden, we had a triple room which was huge, TV , Wifi and bathroom were all good.
The pool and gardens are lovely and very clean, breakfasts were good but the best thing about this hotel are the staff, they were all very very friendly and helpful.
Mr Visal and Ms Chanthou and the other staff speak very good English and helped us book trips and gave great advice about where to go and what to see.
We would stay there again.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank HowSE2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrangipaniManagement, Director of Sales at The Frangipani Green Garden Hotel & Spa, responded to this review, 13 August 2014
Dear Valued Guest,
Thank you so much for staying with us and for spending the time writing us your wonderful experiences with full score.

We're happy to read your reviews and have shared these comments with our entire team, especially to Mr. Visal and Ms. Chanthou to recognize their outstanding efforts. As part of our commitment, we will try our best effort to provide our guests with an exceptional stay and memorable experiences during their stay, and I am glad that our team was able to achieve that.

We hope that we will have a pleasure opportunity to welcoming you back in the near future.

Thank you and with personal best regards,
Hotel Management
The Frangipani Green Garden Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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164 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Melbourne, Australia
Level Contributor
6 reviews
4 hotel reviews
4 of 5 bubbles Reviewed 30 June 2014

We have stayed here at Green Garden quite a few times and it is our 'go to' place in Siem Reap.
The staff are all wonderful, friendly, helpful and always happy to answer any questions, offer local advice and walk around the compound with our two young sons (3 and 6) to show them fish in the pond, Tuk Dai Gecko's on the walls and frogs that come out when it rains.
The restaurant serves up a beautiful Khmer Curry and breakfasts are fine if a tiny haphazard.
Position is Siem Reap in just great. Right behind a supermarket where you can stock up on essentials (cheap Tanqueray Gin anyone?!), it is also walking distance or a very cheap Tuk Tuk ride to the market, pub street etc. Many of the larger hotels in Siem Reap are right out of town.
The pool area is lovely and a life saver when travelling with kids. I would recommend going out in the morning before it gets too hot, then returning early afternoon for a nap and a swim before heading out for dinner.
The only cons I can come up with are not exclusive to Green garden. Hard beds are common all throughout Cambodia as is early morning and late night noise. It's not high end fancy accommodation but small personal and less than $50 per night. For us, the pro's far outweigh these cons.
We love it here and will be returning again later this year.

Room Tip: Rooms 118 and 119 above the restaurant are the pick of the bunch in my opinion. Massive rooms in t...
See more room tips
  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sarah E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrangipaniManagement, Director of Sales at The Frangipani Green Garden Hotel & Spa, responded to this review, 13 August 2014
Dear Sarah,

Thank you very much for taking the time to leave your lovely positive comment on this forum. We are pleased that you and family had such a wonderful experience with our services, staff and hotel facilities. We have shared this review with our entire team and they are all excited after reading this review. Thank you for your compliments.

Should you plan your next trip to stay at any Frangipani Villa Hotels either in Phnom Penh or Siem Reap, we’re more than happy to offer you, your family or friends a very special discount of 15% on best available rate for direct booking only. Please feel free to contact our reservation reservations@frangipanihotel.com

Kindest regards,
Hotel Management
The Frangipani Green Garden Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vienna, Austria
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 18 March 2014

Do NOT even think about this hotel!
Want to know why?

We spent 2 nights there in February 2014. It was booked by booking.com 5 months before our arrival. We only selected the hotel because of the pictures and opinions on booking.com. This was a big mistake as the reality is different.

1. We did not get what we ordered even though it was confirmed long time ago. We arrived late evening at the hotel and they told us that unfortunately they do not have the room we already booked which was a deluxe double room with pool view.
2. They lied to us more times. They told that we get an 'upgraded' room which would cost more but we do not have to pay the extra. They do not even have that kind of room on their webpage and it was not an upgrade but a downgrade to a level which is minimum 3 categories worse than their cheapest room. (as I can see in the reviews they do this quite often with guests)
3. The rooms we got located in different building from the main hotel, our room was next to the kitchen. The rooms were dirty and the walls were moldy. But this was the least problem...
They smelled like hell. Seriously I hardly could breath in that nasty, moldy room. And it definitely did not help my asthma.
4. They touched our personal belongings, packed up all of our things and moved them into another room without informing us while we were away!
You can imagine, we were in a 3 weeks holiday with plenty of stuff, for sure could not find it out whether anything disappeared. And anyhow how did they dare to touch my girlfirend's panties??

You can find a cheaper hotel with better quality, closer to the center where you get what you ordered and paid.

All of the inconvenience and the attitude of the stuff was a complete disaster.

My advice is to avoid this hotel as this is a never again type of accommodation.

  • Stayed February 2014, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank zsolt111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrangipaniManagement, Manager at The Frangipani Green Garden Hotel & Spa, responded to this review, 26 March 2014
Dear Valued Guest,

Thank you for choosing to stay with us on your most recent visit to Siem Reap - Cambodia and we would like to appreciate your comments on this forum.

Your room was exactly upgraded to Suite. Our staff didn't even think lying its own customer. Anyway, we would like to apologize for the aspects of your experience that fell short of expectations in our Suite room due to some of problems such as smell, cleanliness and we committed to turning your comments into actions for improvement of our service and communication for our future guests.


Once again, please accept our apologies and we sincerely hope that in spite of this inconvenience, we will have the opportunity to welcoming you back in the near future so that we can remedy the poor impression created on this occasion.

Yours sincerely,

Phea Sophoand
eCommerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 2 February 2014 via mobile

The staff are really, really lovely. The hotel though needs a lick of paint and a bit of a freshen up generally. The worst feature though is the booming noise from the nightclub at the back which goes on until the early hours of the morning, if not all night. And night after night. Such a shame as it really spoils an otherwise ok place to stay.

Stayed January 2014, travelled solo
Helpful?
1 Thank whaddayaknow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrangipaniManagement, Manager at The Frangipani Green Garden Hotel & Spa, responded to this review, 27 March 2014
Dear Valued Guest,

Thank you very much for taking the time to leave your lovely comment on this forum. We are pleased that you had great experience with our services and staff.
With regards to your comments on painting, our maintenance team has already touched up. It should be no more problems.

Should you plan your next trip to stay at any Frangipani Villa Hotels either in Phnom Penh or Siem Reap, we’re more than happy to offer you, your family or friends a very special discount of 15% on best available rate for direct booking only. Please feel free to contact our reservation reservations@frangipanihotel.com

Kindest regards,

Phea Sophoand
eCommerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
3 reviews
2 of 5 bubbles Reviewed 5 January 2014 via mobile

Definitely needs a renovation. Pictures do not really reflect the state of the hotel. For this price you would expect more. Loud noise from close by night club during the night, noise in the early morning from close by morning ceremony. Staff was very friendly tough and breakfast was excellent. You'll find better places in Siem Reap for this place.

Stayed January 2014, travelled as a couple
Helpful?
Thank Vitaliine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrangipaniManagement, Manager at The Frangipani Green Garden Hotel & Spa, responded to this review, 28 March 2014
Dear Valued Guest,
We thank you so much for your recent stay and sharing your feedback. We're glad to hear that you liked the breakfast. Thanks for your comments on maintenance, our team is touched up and fixed the defect areas

Our team looks forward to serving and welcoming you back to our hotel soon!

With best wishes,
Phea Sophoand
eCommerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Templecombe, United Kingdom
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 1 January 2014 via mobile

We have just left the hotel this morning (1st Jan) for a short flight to Bangkok, stayed there for 2 nights and found the staff very friendly and helpful. The room was basic in style but was clean and had a massive bed, it had a fridge, air con, break brew kit and kettle, to a French doors which went onto the pool area.

It is just a short walk into the main areas in town (Pub Street, Market) and a few kilometres from Angkor Wat. The breakfast was great and well presented.

There is a school opposite who had some sort of karaoke going on with very loud music , the receptionist apologised and said that it was a one off, which was fine by me.

Stayed December 2013, travelled as a couple
Helpful?
Thank Andyrovers351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrangipaniManagement, Manager at The Frangipani Green Garden Hotel & Spa, responded to this review, 28 March 2014
Dear Andy,
We really thank you for your support and for taking the time to leave your comment on here. We are excited that you enjoyed with the services provided by our staff here.

If you return to stay with us in the future, we offer you a very special discount of 15% on best available rate for direct booking only. Please feel free to contact our reservation at reservations@frangipanihotel.com

With our best wishes,
Phea Sophoand
eCommerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 3 December 2013

I am a regular visitor at Frangipani Green Garden and have been returning to this delightful hotel for a few years, usually staying for longer periods.The property is appropriately named Green Garden as the name is a good description of its setting.

It is always a pleasure to stay here. The staff, from trainees to management take professional pride in serving their guests.

Manager Sokorn Lim keeps everything running smoothly. His front desk and restaurant staff are always ready to help. Nothing is too much effort.

Rooms are clean, simple and comfortable with the pool a welcome relief after a day out.

I am particularly grateful to Mr Lim and Ms Neang Chanthou who continue to volunteer their free time to assist me in the various humanitarian aid projects I am involved in every year.

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank bessie291
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrangipaniManagement, Manager at The Frangipani Green Garden Hotel & Spa, responded to this review, 28 March 2014
Dear Bessie,
Thank you very much for taking the time to leave your lovely positive comment on this forum. We are pleased that you had such a wonderful experience with our services, staff and hotel facilities. We have shared this review with our entire team and they are all excited after reading this review. Thank you for your compliments.

Should you plan your next trip to stay at any Frangipani Villa Hotels either in Phnom Penh or Siem Reap, we’re more than happy to offer you, your family or friends a very special discount of 15% on best available rate for direct booking only. Please feel free to contact our reservation reservations@frangipanihotel.com

Kindest regards,
Phea Sophoand
eCommerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Frangipani Green Garden Hotel & Spa

Property: The Frangipani Green Garden Hotel & Spa
Address: #051, Sivatha Road | Mondul2 village, Siem Reap 855, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #178 of 499 B&Bs / Inns in Siem Reap
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Frangipani Green Garden Hotel & Spa 3*
Number of rooms: 13
Official Description (provided by the hotel):
We warmly welcome you to The Frangipani Green Garden Hotel and Spa, there are three houses which are beautifully decorated. The hotel offers 16 rooms, all en-suite from suite to deluxe. All rooms equipped with quality facilities. The hotel has a great central location in Siem Reap; it is about 10 mins by foot to night market, pub street and other places. The hotel provide all facilities to ensure that all guests have a compa feeling. ... more   less 
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Also Known As:
Green Garden Home Guesthouse Hotel Siem Reap

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