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“you need to stay here” 5 of 5 bubbles
Review of Sala Bai Hotel

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Sala Bai Hotel
Ranked #136 of 338 Hotels in Siem Reap
Certificate of Excellence
KL
1 review
“you need to stay here”
5 of 5 bubbles Reviewed 4 January 2011

Our stay at Sala Bai was flawless. The room was comfortable, the staff were incredibly welcoming, attentive and friendly, and the restaurant downs stairs was superb.

And it's all for a good cause.

If you find yourself in Siem Reap, you need to stay here. There are only 4 rooms, so book if you can.

  • Stayed December 2010, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank philjcma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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112 reviews from our community

Traveller rating
    88
    20
    4
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Any
English first
Dubai, UAE
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 29 May 2010

Sala Bai's accommodation was the highlight of my trip. I traveled around Laos and Cambodia for three weeks with a friend. Sala Bai's staff are friendly, ever-helpful and welcoming - they make you feel happy and welcome. The hotel is very clean, rooms are made up twice daily (a turn up and a turn down service), they provide advice and services re travel plans, and the cafe below serves fantastic food. The location was great too - one a not-so-busy road but easy access by walking or tuk tuk to the main eating and shopping areas. I recommend Sala Bai 100% to anyone - this hotel was great value!!!!

  • Stayed May 2010, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DanielleLonie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary
Level Contributor
64 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 14 March 2010

We originally chose this hotel as it is a NGO operated property providing training for disadvantaged young Cambodians. There are only 4 rooms available and we got the last room which is their deluxe suite.
We were pleasantly surprised to find how huge the room was, we had a sitting area with a TV, fridge, coffee/tea; our bedroom was large with a queen four poster bed with mosquito netting and plenty of closet space; the bathroom was enormous two sink vanity, bathtub, shower and separate room for the toilet. There was airconditioning and plenty of instant hot water.
In addition we had access to a wrap around balcony where we could sit and watch a beautiful sunset.
All the staff were very professional and went out of their way to make sure our stay was pleasant. We only had breakfast at the hotel and it was very good and the wait staff keen to practice their English.
All areas of the hotel were spotless and our room was very clean with good quality sheets. The laundry service was prompt and inexpensive.

  • Stayed February 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Audlyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 20 February 2010

This hotel is run with the object of educating less fortunate Cambodians and giving them the skills to work in the hotel industry. We stayed in a suite which cost us only £20 per night for 4 nights, yet this paid for 16 days training for a student. Not only did we feel we were doing some good in the local community and not putting money into businessmens' pockets, but we had a fab time. The suite was not like the Hilton but had everything we wanted - TV, hairdryer, bath, shower, 2 basins, air con + fans in all 3 rooms sitting room, complimentary water each day, fridge, double aspects views plus balcony just outside the door. The restauant only opens on weekdays so we couldn't sample much but food reasonably priced and good. What makes this hotyel stand out is the level of service , kindness and friendliness of the students who are always smiling and helpful. The hotel gives a turn-down service which includes putting the mosquito net in place (didn't really seem necessary but always worth having). The only disadvantage for some is that there is no lift and the rooms are on the 3rd storey. The curtains do not give complete privacy in the bathroom - but that is a minor point. The hotel has tuk-tuks which will meet you at the airport for £3. Ours was Mr Thy who charged reasonable rates to visit the temples and was a delightful, gentle man. No internet but a very cheap internet shop directly opposite. Whole-hearted recommendation.

  • Stayed January 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank janetea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 December 2009

My husband and I, along with another couple, stayed here in November 2009 for five nights and it was everything we hoped plus more!

Sala Bai is an NGO supported hotel and restaurant school for underprivileged Cambodian youth - the staff are students aged 17 to 23 from families earning less than US $25 per month who receive free training in an aspect of the hospitality industry. The students were a sheer delight - without exception they were friendly, eager to help and practice their English. Every morning we would be met with a host of students on our way to breakfast, all with beaming smiles, eager to wish us 'Good morning' and to ask if had had a good night.

The Room:
The hotel has only four rooms - three regular rooms and an enormous suite, which are on the second floor of the building. We stayed in a regular room which was comfortable, containing a large bed with mosquito net, cupboard and a desk, with ensuite with shower, European-style toilet and basin. All four rooms share a large balcony which is a wonderful place to sit and watch Cambodian life go by.

The only drawback is that access to the rooms is by two flights of steps, with no elevator. Location is a five to ten minute walk from the centre of Siem Reap.

Service:
Laundry, which was done in-house, was exceptionally cheap and efficient - returning the same day. Housekeeping was first-class, with a turn-down service each evening. On weekdays breakfast in the restaurant is included in the room rate (the restaurant is closed on weekends) and there a number of choices, both Western and Cambodian. Between the four of us we tried everything which ranged from the fantastic to the very good. The restaurant also does an excellent lunch but does not serve dinner, although there are several options within a very short walk.

Reception arranged a guide for us, who was wonderful, and (when we realised at 8am in the morning that we also needed separate transport) had a car and driver arranged for us within an hour. There was no cost for this whatsoever.

Conclusion
A really wonderful experience. We were spoiled by the enthusiasm and friendliness of the students, which is unlike anything we have experienced in any other hotel. When they did have any problem communicating there was always a teacher or supervisor on hand to help. It really felt that we were a valuable part of the education, and future, of these young people. The room was a bargain and the balcony a lovely place to sit and unwind. Food and service in the restaurant is excellent and we are already planning to return.

  • Stayed November 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BaldricksTrousers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed 17 August 2007

The Ecole Hoteliere Sala Bai, run by the Australian Social Aid Agency, was an absolute treasure to stumble across. While traveling in impoverished countries, I try to support establishments that offer opportunities for the youth to improve their lot in life. Sala Bai Hotel is just that kind of place. This hotel is teaching the hospitality trade to underprivileged teens and young adults, and these students are very eager to please! The place was spotless, and our room was charming. Mosquito nets hung over our beds if we chose to open the windows instead of running the air conditioner. Everything worked well in the attached bathroom. A survey was placed on the table, asking our opinion of the hotel services and room ammenities. (I suggested a small wall mirror for the bedroom. But other than that, everything was perfect.) Unfortunately, the restaurant was closed on the days we stayed, otherwise we would have eaten there. The menu looked appealing and the prices were reasonable.

The two young men at the reception desk put a smile on my face. Everytime I entered the office, they jumped to their feet, full of enthusiasm. Practicing their English, they inquired about America and my hometown, Chicago. Their eyes widened in disbelief when I showed them a picture of the Sears Tower.

The main road in Siem Reap has its share of Vegas-style hotels to accomodate the many tourists who come to visit Angkor Wat. Sala Bai Hotel, on the other hand, is just off the main road and offers a glimpse of local culture with its fruit stands and beauty salons (where my daughter paid $1 for a haircut). If you are looking for a quiet, secure, clean and inexpensive (we paid $13/night) place to stay, the Sala Bai can't be beat. Plus, you have the added benefit of knowing that you are supporting a good cause. I highly recommend it.

Helpful?
7 Thank BertieTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sala Bai Hotel

Property: Sala Bai Hotel
Address: Wat Svay - Tonle Sap Road | Close to Wat Svay Primary School, Siem Reap, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Airport Transportation
Hotel Style:
Ranked #136 of 338 Hotels in Siem Reap
Price Range (Based on Average Rates): £
Number of rooms: 6
Official Description (provided by the hotel):
Sala Baï School was created by the French NGO Agir Pour le Cambodge. This Hotel & Restaurant School opened its doors in 2002 and trains each year - totally free of charge - more than 100 young Cambodians from underprivileged families.This year again, 108 new students have got the chance to practice in real conditions every week days at the Restaurant and 7 days a week at the Hotel.They are highly motivated, dynamic and eager of learning.Come to meet them and support as a guest our program! The training hotel has six guest rooms availaible. ... more   less 
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