We traveled through Cambodia and Vietnam, staying at guesthouses for $10-20 and Lotus Lodge was the most expensive and worst place we stayed at. We decided to "splurge" (still only $25 I guess) for one place, and the reviews from Tripadvisor convinced us that Lotus Lodge was worth it.
When I first booked the place, I didn't receive a confirmation email, so immediately emailed to double check that everything had been booked. I made sure to mention that I had booked a room "with a double bed (not twin beds)" and received a very fast helpful reply from the manager confirming.
However, when we arrived at 8pm (free pickup from airport was nice though!) we were given a room with twin beds. The condition of the room was pretty basic, similar or worse than other guesthouses we've stayed at for half the price elsewhere. The safe was too small to fit our tablets (!) and didn't work anyway. The slot to lock the front door was broken so couldn't lock it that way and we had been given a key without the room number and hotel tag unlike all the other keys. This immediately made us suspicious that they had lost the key, which the receptionist confirmed but said they had changed locks since the day before (mm..sure?). Made us feel extremely unsafe, although out of town, we were very worried about our bags. We could lock up our stuff in the office which was good, but very inconvenient.
After seeing our room, we immediately asked to call the manager who politely explained that he would send someone to the room to fix the safe and the lock on the door. Since it was past 9pm and they were fully booked out they couldn't do anything about the twin (not double) room and were told maybe there would be one available the next day. He gave us a free dinner that night..but it didn't really cover what had gone wrong so far.
I understand by staff that there was really nothing more they could have done, but it really shouldn't have happened in the first place, especially when we were so cautious when booking. The next day when we returned from angkor wat etc. nothing had changed in our room, lock and safe still broken.
We attempted to ride into town that night, but they had ran out of maps so we were just given simple directions to a main street. By this time we were pretty annoyed. On the way out, one of the bike chains fell off, after fixing this, 10 minutes later it fell off again and we walked the bikes back approx 20 minutes and ended up taking a $2 tuk tuk out again.
I heard that there are a lot nicer rooms available, however our stay at lotus lodge completely ruined Siem Reap for us. We were so completely disappointed by the room value that if we had had more time we would've just left for a cheaper hostel. Very annoyed that we had to pay the full $25 for a room we didn't order.
Would not recommend.
- Official Description (provided by the hotel):
- This spacious and family friendly lodge is situated a short distance from the center of Siem Reap. Away from all the big hotels and busy street life, it offers an oasis of greenery. An excellent place for a well deserved and relaxing rest after visiting the temples of Angkor Wat. The Lotus Lodge offers a number of services and amenities to guests staying in one of our 34 clean and quiet rooms. During your stay you can enjoy complimentary Wi-Fi, a poolside restaurant and bar, free bicycle rentals, tour booking service, computer and internet access, pool table, movies, free daily shuttle, as well as our 10 meter high viewing tower which provides a superb panoramic outlook. You can even view the famous Angkor Temples from the tower! The large swimming pool is surrounded by a relaxation area that allows you to retreat to the calmness of the lodge. Massage can be arranged in your room or on the poolside terrace. We offer a wide variety of Khmer, Chinese and western meals in our open air restaurant and lounge. We also provide transfer services from the airport to the resort. Come stay with us at Lotus Lodge and you are sure to have a pleasant and relaxing experience! THE LOTUS LODGE IS OWNED BY JAVIER SAINT PIERRE. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, HostelWorld, TripOnline SA, HotelQuickly and Cancelon so you can book your Lotus Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Lotus Hotel Siem Reap