My name is Margo, and I have spent many months on and off staying at our Best Western Guesthouse. I happen to actually be staying at the guesthouse at the time of this group.
This is what I heard them say to the owner of the guesthouse, as I was present when they first brought up the claim:
They arrived at 10pm after having spent an evening out in Pub Street. They said they had been out to dinner and had kept their money in a pouch. I enquired as to whether they had actually returned to the restaurant to see if they had found their money pouch, to which they said the staff said they'd found nothing. I responded saying that it would be unlikely that someone would admit to having just found $600 (which was the initial amount of money they told us was missing...)
None of the staff members were present or working, except for the security guard and the night manager, who was the only person who'd even known they’d, checked in as it was so late.
My personal response to this, is that the staff at the guesthouse are the most generous of spirit and courteous, respectful and would feel incredibly hurt that this claim had even been directed at them.
As for the response for the manager, she responded to the situation empathetically and encourages them to pursue their tracks from the previous night. the manager also continued to be supportive in any of their enquires.
I personally feel saddened that this group of people felt that they could not communicate in words to management about how they were feeling, but have instead expressed their 'experience' through TripAdvisor, without being at all certain of the true events.
- Official Description (provided by the hotel):
- WHERE EAST MEETS WESTS...... We are a budget guesthouse, but we believe our service is first class. We want to give our guests the Asian experience, but also satisfy them with the Western expectation of cleanliness and efficiency. All our customer service staff speak good English, and are always available to assist you, in any way to make your stay with us enjoyable. Through our guesthouse we also support some village schools who teach English for free to poor children, and we also support our staff, by finding them sponsors so that they, and their families can have some financial assistance when and if necessary, and also to assist them to go to university. ... more less
- Reservation Options:
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- Also Known As:
- Angkor Voyage Villa (Our Best Western Guesthouse) Hotel Siem Reap
- Angkor Voyage Hotel