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Hotel Akwa Palace
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Reviews (220)
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Reviewed 14 July 2011

As I am forced to stay here for almost two months due to my company, here's what you can expect! CFA min. 60,000/night for a basic room plus 10,700 for breakfast. Other food prices seem too high for the quality. In the middle of the Akwa area- busy, dirty, noisy, many Hawkers and shady characters just outside of the front entrance. Owners son recently "fell" to his death from the rooftop and a Guest stabbed to death 50m's from the front entrance two months ago. Front Desk Staff not too enthusiastic about receiving or looking after you once checked-in (forget anything considered special as a request). Hotel GM Marc Peters ignores all complaints and seems too un-interested in dealing with guests. Hotel under renovations 5 days a week from 9am-5am so constant vibrations & noise on all floors! Resting during these periods near impossible to very bad. After shifting 4 rooms over several floors no real peace - always traffic in the front or some disturbing noise in the back from 8am until 11pm. Older rooms very dirty carpets, smelly, small fridges and old fashioned furnishings with 30 watt light bulbs. The tap water has a brown tint and seems un-filtered. Also the Hallways very loud to slamming room doors. Renovated rooms are nicer but have very poor sound insulation - end rooms with almost no "hot" showering water! The room service is often making order errors, food usually warm (iso. of hot) and too pricy for the quality. Laundry service acceptable. Internet is VERY slow - usually 15 kb/s. If your are an English speaker only 3 channels, bal. in French some Arabic and 1 Chinese. At least 2-3 times per week total power failures leaving the generators to power only lighting. Pool very good, always clean with a nice bar area. Gym was recently re-done but already the equipment is falling to neglect. The attached Casino is small but adequate. In the local area several shops and other eating possibilities BUT the hotel forbids you to bring food in from outside! The Le Meridian costs a bit more but the location is better and so is the value. YOU DECIDE and enjoy Douala!

  • Stayed: July 2011, travelled on business
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5  Thank Flymommmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2011

I spent a month there in MAY-JUN 2011. Rooms were recently refurbished (was on the 3rd floor, rooms on the 6th are still "old"). All my stay was very pleasant with comvenient location and competent staffs. On the negative side, my room was a bit noisy (street side) with only single-glazing window (and they love to honk in Cameroon) and drinks were overpriced (think about 5-6 euros for a coke). Food was simply fantastic. Would off course recommend this hotel.

  • Stayed: May 2011, travelled on business
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2  Thank Air_Palma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2010

Have staid already several times in other hotels in Douala before trying this one and i must say it is a very good hotel versus price you pay taking in consideration you're in Africa not in a touristic environment.
As every where in Douala if you go out in the evening you are obliged to take a cab, even to go 1 street further to avoid being harassed.
Hotel cabs are at front of the hotel.
They have been screened by the hotel (always the same guys).
A bit more expensive than the regular cabs; but your are in Africa so you must negotiate because as everywhere in Africa they see white and they think allots of money.

Before i went always to "Le Meridien" that is expensive versus the service and accommodation you have have.

Positive aspects:
Swimming pool is renovated also the reception desk and bar.
Friendly, helping staff (reception, guards, lobby staff, bar, ...)
Hotel rooms a bit old standard but clean.
Guards at the door screen the locals very hard before they are allowed to enter.
Food in the restaurant is good and high quality.
2 restaurants available (the regular and the expensive one with outstanding food and service, ideal for business invites!!)
In the middle of the center, so nearby the restaurants and clubs.

Points to improve:
A renovation from the normal restaurant is recommended and a larger place would be nice.
Breakfast buffet good but a bit more European and a bit more choice would be nice.
Improve the noise Isolation in the rooms linked to the main road is recommended.

If you want to stay in this hotel it is recommended you ask for a room with swimming pool view (away from the street) ;-)
Advantage from this hotel it is very close to French restaurants and clubs.
Make sure you always have you're passport with you to avoid fines from the local police.
The hotel cabs help you very much because they want to avoid you have one complaint to mention to the guards from them (they could loose there spot).
After 5 years going to Douala staying in different hotels i would definitely recommend this hotel.

For business and pleasure, but always note you're in Africa and not some fancy place in Europe or a touristic Turkish place!

  • Stayed: September 2009, travelled on business
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3  Thank stv-belgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2010

Supposed to be one of the best hotels in Douala. Nice lobby and pool area. Rooms are very simple. Stay away fom standard rooms. Prices in restaurants on European level.

  • Stayed: July 2010, travelled with friends
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1  Thank Fogg1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2010

Reception and bar and restaurants areas clean tidy and OK. Room was old, tatty, mildewed walls, ceiling panels stained and some of them holed due to water damage. Only minmal water pressure in shower. Noisey front room. No safe deposit box in room. Building work on going in hotel. Lift didn't go upto my floor, had to walk part way up stairway with bulbs out. Just didn't feel safe in this hotel. Reception staff unhelpful to requests to move. Originally booked in for 5 nights although checked out after one. Wish I'd checked out straight away. Awful hotel.

  • Stayed: July 2010, travelled on business
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Thank MarkandJill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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