I stayed here for 2 1/2 days earlier this week.
The hotel isn't in the best part of town, but is there a best part in Douala ?.
Checkin was easy enough where they took 2 days room stay up front on my CC. The gym is a little small, but reasonably equipt.
I only dined at the outdoor bar and restaurant which was nice enough and I quite liked the food.
So far so good.
Now the not so good parts, quite frankly most of the staff seemed miserable and not really that interested. The only smile I received was at check in, and non after that.
It almost seemed a chore to have to serve me my dinner and drinks. I didn't tip anybody because the I felt the service didn't deserve it.
Now the part I am really not happy about. When I checked out I looked at my bill, however I am English and therefore do not really speak or write French that well.
When I finally got home I decided to decypher my bill and found several things that upset me.
The hotel charged me for 2 days breakfast, on the website I booked these were to be included. Plus they also increased my room rate from 85000 a night to 95000 a night. Therefore I have been overcharged a total of 34000 local, £41. Needless to say I am not impressed. I have tried to email them through the website to no avail. The stay would have been quite reasonable if it wasn't for this rip off at the end. Very sad really.
- Official Description (provided by the hotel):
- Ideally located in the heart of Douala, the Akwa Palace Hotel combines the charm of the colonial tradition with the most modern comfort within a refined and warm atmosphere. The Akwa Palace Hotel is close to the vibrant cultural and tourist centers and is situated in the middle business district of Douala, the economic capital of Cameroon. The Akwa Palace is made of 2 buildings, the Akwa 1, 3*** and the Akwa 2, 4**** Deluxe. ... more less
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