Visited casino to play craps, walked away planning to not come back. I've gambled in Atlantic City, Tahoe and Vegas and noticed a few strange things here I've not seen before like a cover charge to get in, no free drinks while gambling, and some goofy rules at the craps tables (possibly other games, didn't play them). Biggest gripe was telling the dealers to place our bets off during a come out roll only to have them collect them when a 7 was rolled. We then asked why, no English. Asked for pit boss, no English. Asked for anyone who spoke English, 20 min wait. Once the supervisor arrived we explained what happened, she talked to the dealers and then checked the videos. 30 min. Said the casino absolutely made a mistake, we did indeed tell them to freeze our bets. But she was unable to do anything, it was "out of her hands." Boiled down to $40 down the drain (no big deal), but the fact that they admitted it was their mistake and wouldn't do anything about it (she did offer to buy us a drink) is just inexcusable in my opinion. Decide for yourself, just be careful if your Spanish is terrible like mine!
- Official Description (provided by the hotel):
- Casino Hotel with all the confort and fun you require for business or leasure trip. International shows, first level gastronomy, games and superb relaxation in our exclusive SPA. ... more less
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