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“Very nice views...”

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Hotel Terrado Suites Antofagasta
Ranked #3 of 27 Hotels in Antofagasta
Certificate of Excellence
Nashville, Tennessee
Level Contributor
57 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Very nice views...”
Reviewed 3 March 2014

This was a lovely hotel in the heart of Antofagasta with amazing views from the room and balcony (although the balcony glass seemed flimsy). Room and bed were lovely. Slept with the patio door open. Towels suck though. The water is definitely treated soft so it takes forever to dry off in the steamy bathroom. Staff is courteous and welcome drinks were definitely enjoyed. great food at the lobby restaurant as well.

Room Tip: Ocean view....
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ThurmanMurman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terrado_Hoteles, Dpto. de Marketing at Hotel Terrado Suites Antofagasta, responded to this review, 25 April 2014
Dear Thurman Murman, thanks for sharing your appreciations to our hotel. We are happy to know that you enjoy your stay with us. We are looking forward to welcoming you again during your next visit to Antofagasta

Kind regards,

Marketing Department Terrado Hoteles.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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406 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
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  • English first
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English first
Los Angeles, California
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 24 November 2013

This hotel is set in a new building with fresh architecture, well located on a wonderful seafront location, with ample rooms, and a very convenient walkway to a modern seafront mall. The outdoor deck on the ground floor facing the ocean is a wonderful place for breakfast, lunch and dinner, and food quality is very decent (except for the pisco sour, quite mediocrely made). There are, however, several points this hotel must work on, to be worthy of anything anywhere near its 5-star self-rating, 3 of the most important of which:

- A peaceful sleep is a "Russian-roulette" here. There's an extremely loud nightclub on the mall adjacent to the hotel, it's music may or may not be blaring until way past 5am on any given night... the low frequency of the bass will go through any amount of sound insulation, in any of the hotel rooms. In addition, the Hotel reserves its entire top floor, as its main Ballroom !... I can only begin to imagine with it'd be like to stay here with a huge ball happening on the top floor, adding to the injury of the incredibly loud disco next door. Light sleepers Not welcome !

- No service elevators. Aside from this being a MAJOR design flaw (really unacceptable on a building of this dimension), the service staff constantly occupied the 3 existing elevators, filling them with their huge service carts, and most of the times they didn't even bother to slightly move their carts an inch or two, when paying guests didn't wish to wait another 10 minutes for another elevator and decided to ride in the same elevators....

- A little professionalism / sympathy / courtesy can go a long way. A lot of the staff - especially the ones serving at the restaurant - have yet to learn this. Service from most waiters / waitresses is very slow, impersonal, and typical "don't bother me, i'm just working here" behaviour. One almost needs to put out a foot for the waiters to trip on, in order to get their attention while they quickly woosh by trying very hard to ignore our presence. Worse detail of all was a waiter, at the end of an expensive dinner for 3, almost "telling" us we needed to leave "his tip" in "cash".....

So lots of potential to be a great hotel. To get there, however, it really needs to sort out the main issues mentioned above.

Room Tip: All rooms face the ocean. Beware that the rooms to the left are closer to the incredibly loud disco...
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WWtravelman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santiago, Chile
Level Contributor
132 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 5 October 2013

I travel to Antofagasta regularly for business and usually stay at the Enjoy. Glad I tried this hotel. We used the function facilities which were fine. The food at first was dreadful but after raising this, the quality improved. The hotel offers a picturesque view of the ocean and city and is conveniently located. The fit out and decor was very stylish and the service was attentive and friendly ( hard to find elsewhere in this city). Bathroom amenities need to be improved : no body lotions and only one small soap. Also the towels were pretty thin and no face cloth. But I will stay again

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leigh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stafford, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 September 2013

Hotel is in a nice location, selection of food is ok, restaurant has some nice views over the bay as do all the rooms. Slightly expensive, but it not cheap to stop in Antofagasta. Given some of the alternatives I would stop there again.

Room Tip: All rooms overlook the sea so I'd ask for a room on the higher floors
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TerryH307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mendoza
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 September 2013

Unplanned we stopped in this harbour town in the north of Chile. Tripadvisor had good points for this hotel, so we decided to try it. Its new and has a wonderful interior design. The nice spot right at the sea makes it worth a stay. Unfortunately our room was not well cleaned, lots of hairs in the bathroom. But the rest is fair, good restaurant with italian specialities.
Tripadvisor should make a rate more as I would give a 'good' for this hotel. I can only choose average and the next is very good, which would be exagerated.
Antofagasta is an interesting place - industrial wealth is seen in the new built buildings and standard, a good stop for one night.

Room Tip: choose a high floor with sea view.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EntreCielosMendoza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
88 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 21 September 2013

The Terrado is an excellent choice for a business traveller in Antofagasta. The rooms are large, well decorated. Food in the hotel restaurant is excellent. Views from the rooms are spectacular and the Hotel is well located near shopping and downtown Antofagasta. Service in the hotel is good. The only issue I had was getting an iron to press a business shirt...they don't lend out irons/boards to guests.

Room Tip: Try to get a room on the Ocean side of the Hotel - for great views.
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TAS96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 September 2013 via mobile

Stunning view from the upper floors, the rooms are a bit cold, no decoration but the furniture are modern and stylish. Unfortunately the cleanliness was not as expected in such a place and needs improvement. The restaurant is great, sitting right on the edge, above the water and the food (italian) was good. I love the big lobby and the design of the bar. Cool place except the housekeeping performance.

Stayed September 2013, travelled as a couple
Helpful?
Thank Adrasteas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Terrado Suites Antofagasta

Property: Hotel Terrado Suites Antofagasta
Address: Baquedano 015, Antofagasta, Chile
Region: Chile > Antofagasta Region > Antofagasta
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 27 Hotels in Antofagasta
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Terrado Suites Antofagasta 4*
Number of rooms: 138
Official Description (provided by the hotel):
A Grand 5-star Hotel, Terrado Suites Antofagasta. Opened in 2009 in the capital of the mining area of Chile, is notable for its modern architecture that emphasizes the strength of the II Region of Chile. Just 30 minutes from the Cerro Moreno airport and 10 minutes from the industrial area, it also emphasizes having a direct and exclusive access to the mall of the city. His bright and spacious interiors are magnificent and the great sea view which holds the Hotel from almost every corner. Has 138 spacious suites, all with a captivating ocean view. As for haute cuisine, Roof Antofagasta Suites offers three choices for cuisine lovers. Casablanca Restaurant, Beach Club Restobar and Rick's Bar. What adds to the variety of rooms for events and business meetings. One point deserves its stunning spa, with facilities that only invited to leave the stresses behind. ... more   less 
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