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“First visit to Chile”

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Holiday Inn Express Concepcion
Ranked #2 of 18 Hotels in Concepcion
Certificate of Excellence
Reviewed 3 February 2014

We arrived from Santiago via to the train to Chillán with the intention of visiting the Huascar Museum at Talcahuano and this hotel proved to be ideal. Re-furbished very recently, lovely little central garden and pool. Handy gym, understood soon to be upgraded. Reception staff could not have been more helpful. Breakfast fine, although the cling foil wrapped evening offerings were rather less inviting. Fortunately the restaurant just behind the hotel is outstanding. Good visit, good choice, and the airport is but a matter of minutes away.

Room Tip: Go for the top floor directly overlooking the pool, rather than the two facing wings.
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  • Stayed: January 2014, travelled with family
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1  Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayinnaeropuerto, Director Comercial at Holiday Inn Express Concepcion, responded to this reviewResponded 19 February 2014

Thank you very much for your comment. The hotel is completely renovated few months ago. We offer to all our guest FREE 100% WIFI and buffet breakfast. Our commitment is to offer our Guest the best service in town. Hope to see you again. Thank you

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Reviewed 15 December 2013

This recently renovated hotel (finished two months ago) has a welcoming staff and a welcoming lobby, with comfortable seating to wait for colleagues. The hotel has an inner courtyard – get a room facing this lovely green area. Hotel is a short taxi ride from the airport. Rooms are spacious, with a comfortable bed, nice linens, good shower, and a nice desk. Very clean. The hotel does not have a restaurant however they do sell prepared foods. The chicken Caesar salad and a glass of wine was a nice find after a long flight. The hotel is across the street from a large mall with many shops and restaurants. The street is under construction, but there is a stop light with cross walk at the time I stayed there.

Room Tip: room facing courtyard have a nice view
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  • Stayed: November 2013, travelled on business
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Thank celticmorning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayinnaeropuerto, Director Comercial at Holiday Inn Express Concepcion, responded to this reviewResponded 19 February 2014

Thank you very much for your comment. The hotel is completely renovated few months ago. We offer to all our guest FREE 100% WIFI and buffet breakfast. Our commitment is to offer our Guest the best service in town. Hope to see you again. Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2013

The room on the second floor just off the atrium was very nice. It appeared to be recently remodeled and was well appointed and clean. However, the hotel apparently allows partying in the atrium late into the night. The loud noise awakened me repeatedly until 4am. I suppose rooms on the third floor will be quieter as the atrium only extends to the second. Note also that the WiFi is poor.

Stayed: November 2013, travelled on business
Thank Djellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Concepcion, responded to this reviewResponded 6 December 2013

Dear Djellers,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise levels, and behavior of other guests prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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Reviewed 15 September 2013

Good value hotel close to mall and airport. no issues, gym, wlan,possibility to print boarding pass. Taxis arrived quickly. Bar with drinks and small snacks in lobby level. Restaurants close by. One just behind the hotel others just opposite site mall back yard.
Few bars as well.

  • Stayed: August 2013
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1  Thank groundwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayinnaeropuerto, Director Comercial at Holiday Inn Express Concepcion, responded to this reviewResponded 19 February 2014

Thank you very much for your comment. The hotel is completely renovated few months ago. We offer to all our guest FREE 100% WIFI and buffet breakfast. Our commitment is to offer our Guest the best service in town. Hope to see you again. Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2013

Stayed here a few times on business and it is very good for the price. Above average for a Holiday Inn -- near the airport, a mall, and walking distance from a great Seafood place--about 100 meters behind the place.

Stayed: November 2012, travelled on business
1  Thank JoeGnsx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Concepcion, responded to this reviewResponded 12 April 2013

Dear JoeGnsx,

Thank you for your review and being so detailed in the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. We will address these points and I hope when you return you will see the improvements made.

I look forward to having the opportunity to host you in the near future to allow you to experience our commitment to quality and service.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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Reviewed 16 March 2013

Stayed there several times and it was always a good stay. Due to the good location, very close to the airport and several restaurants, I can recommend this hotel if you have to stay in Concepcion. Just behind the hotel there are 2 good restaurants where you can get very good fish and steaks. During my last stay in February 2013 they did some refurbishment work and the pool area was closed. The rooms are standard Holiday Inn rooms and very clean. The hotel has a small shop where you can buy drinks and some snacks. Breakfast area is big enough and they offer a standard american breakfast.
Would stay there again when I come to Concepcion.

  • Stayed: February 2013, travelled on business
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1  Thank Markus B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2012

Wow! It's so hard to describe all the ways the employees at this location helped us out on our trip this past week. We flew in from the USA on Oct 1st and arrived Oct 2nd. Unfortunately, our luggage did not arrive with us! The hotel was very helpful in directing us to the closest mall to do some minimal shopping. The airline assured us that our luggage (all 3 bags!) would arrive the next day - it didn't! We kept trying to contact Delta and the local airline, LAN, and there was a major language barrier. Ignacio from the hotel front desk, served as our interpreter during a couple phone calls and even wrote a letter in Spanish explaining our predicament to take with us to the local airport to pick up our bags. He was kind and knowledgeable and so willing to go above and beyond.

Once we arrived back at the Holiday Inn Express Concepcion and opened our bags, we discovered that every single piece in all three bags was soaked (apparently Delta left our bags out in the rain in Atlanta on Oct. 1). We asked the hotel if there were laundering services onsite and there were not. However, they did offer use of their industrial dryer as long as we sent only items that would not shrink. Well, after going through every piece of clothing, we noticed that each one really had an awful smell. We decided to use the hotel's express laundry service (off site). They took it Wednesday evening around 8 pm and had it back to us by Thursday 10 am. What service!

Every single employee we had any contact with including housekeeping, front desk, market, breakfast area were friendly and willing to go out of their way to help make our stay less stressful. Just about everyone spoke English (we are not fluent - yet!).

My family and I cannot say enough great things about this establishment. If my husband ends up accepting a position in Concepcion, the Holiday Inn Express will be our go to hotel when we or any family visit.

Thank you to each and every person that helped us and made our trip so much better! Muchas gracias!!!!

Room Tip: As an American, we like a high floor away from the elevator. However, Concepcion is well known for e...
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  • Stayed: October 2012, travelled on business
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1  Thank Paula V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Concepcion

Address: Avenida San Andres 38, Concepcion 4090339, Chile
Phone Number:
Region: Chile > Biobio Region > Greater Concepcion > Concepcion
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Concepcion
Price Range: £68 - £100 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Express Concepcion 3.5*
Number of rooms: 120
Official Description (provided by the hotel):
When looking for a hotel in Concepcion, Chile, stay at the Holiday Inn Express Concepcion. Several times awarded for Excellence in service and quality standards. With an excellent location the Holiday Inn Express Concepcion is in front of the largest Shopping Center of the city (100 shops, 12 restaurants, supermarket, cinemas and much more fun !) and near the main Corporate offices of Concepcion are settled (i.e Celuosa Arauco, Enap, port of Talcahuano & fishing companies, Asmar, etc). Downtown, the financial district and Universities are only 10 minutes by car. Direct access from the Airport (3 minutes) The Holiday Inn Express Concepcion offers 100% WIFI access as well as Free: Buffet Breakfast (normal & light), Local Calls (not cellphones), Parking, use of Business Center. ... more   less 
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Also Known As:
Holiday Inn Concepcion
Concepcion Holiday Inn

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