I have used the hotel chain in other cities in Chile and I find this one falls a little lower in standard than the rest. First off, you wont have someone help take your bag to the room when you arrive. I stayed for five days on a business trip and was less than impressed by the service.
The room wasn't cleaned until after my second night. Perhaps this was because I stayed in longer after the first night and didn't want to be disturbed. Very few people speak or understand english. The additional services like restaurant and laundry close for business at an earlier time than advertised on the information sheet in the rooms. The restaurant staff do not know how to talk to customer. I was once asked by a staff to come back down to pick up my food after I had ordered it to be brought up to the room. It seemed like they decide to close when they want. I found this strange. The internet can be slow for the most part. The buffet breakfast choices were limited, the air conditioner couldnt cool the room.
I hope they improve the quality of service because I liked the chain in other locations and it is normally my first choice. However, I will do well to avoid this hotel when next I visit Concepcion which will be soon.
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