I stayed here for 5 days and 4 nights... this is what I found...
1.) being on a divided highway, it was a little difficult to get to if you are on the wrong side of the highway. By the way, Google Maps has them in the wrong place... if you use Google maps, you will end up at the mall!
2.) Internet is pretty slow... I complained at the front desk and found their responses a bit cold.
3.) Comfortable beds, good AC/Heat control, great water pressure and heat in the showers.
4.) Excellent in-house restaurant (Restaurante Bio Bio). The breakfasts are good, and the dinners are excellent... they have a "menú" or combo special, which is a bit pricey at $12.000 CLP ($24 US) but the food is very good. I had the fish on 2 occasions, salmon and then corvina (or what we called Drum)... and both were top-notch!
5.) They bill our company direct, so that is nice. The price we pay per night here is around $50.000 clp or $100 US.
6.) Elevators are fast.
7.) No bellboy... so you will have to carry your own bags to the room.
8.) Ample parking either outside or in their underground parking, both of which are no-charge.
9.) Rooms are clean, large, and fairly quiet.
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