I agree with most reviews for the most part. The hotel is modern, and up to modern day standards but service is dicey, as is always the risk in Chile. We returned to our room last night and found our room door ajar (open). Luckily our possessions appeared to all be where we left them. I immediately called the front desk to report and the phone rang for probably two minutes, I retried several more times, and stormed down to the front desk, where I found no one around. I started asking around and a cleaning staff went to the back to bring out the front desk attendant who was apparently busy eating her dinner as she was still chewing food. I reported the event and asked why the phone was not being answered and she explained she didn't hear any phone calls. Regarding the room, not even an apology. They explained that if we had lost something they could call the police, but otherwise nothing they could do. I also took the opportunity to complain about some coffee drips not wiped up on our bathroom counter where we had prepared coffee in the morning, and she committed to have it cleaned up. I asked for a manager and was told one was not available but that there would be one coming in later. When we returned later, we met a young man who had the same attitude, not even a apology, and no manager. Well enough whining, they could have at least shown some sincere worry about leaving our possessions exposed, but nothing. To add final insult, we learned that the little pack of coffee for the in room coffee machine only comes on the first night, and you have buy them after the first pack. I asked to buy some and was told the shop was closed, but that I could buy some the next day when I was scheduled to check out. Frustrating.
- Official Description (provided by the hotel):
- When looking for a hotel in Iquique, Chile, stay at the beautiful Holiday Inn Express Iquique. Excellence in service and high quality standards. With the best location in town the Holiday Inn Express Iquique is in front of the Playa Brava Beach and near the most lively, entertaining , dinning, nightlife area of Iquique. Downtown is only 5 minutes by car. Only a few minutes walking is the Casino of Iquique and 10 minutes by car is the famous Duty Free - Zona Franca area where you can shop & buy at more than 100 shops with tax-free up to USD$ 1.000. The Hotel is in direct access from the Airport (30 minutes). The Holiday Inn Express Iquique offers 100% Free WiFi access as well as free Buffet Breakfast, local Calls (not cellphones) and use of Business Center. We highly recommend to book the Ocean View Room in order to enjoy a wonderful view. ... more less
- Reservation Options:
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- Also Known As:
- Iquique Holiday Inn