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“Excellent Hotel, Average Excursions” 4 of 5 bubbles
Review of The Singular Patagonia

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The Singular Patagonia
Ranked #1 of 27 Hotels in Puerto Natales
Certificate of Excellence
London, United Kingdom
Level Contributor
65 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Excellent Hotel, Average Excursions”
4 of 5 bubbles Reviewed 16 April 2013

I stayed for 4 nights on a trip to Chile with my 8 year old daughter. This was our only time in the patagonian "deep south". I would say this is a truly "singular" hotel. The architecture is fascinating, with the hotel built around an industrial archaeology site, of warehouses, wharves and 19th century machinery. The outdoors continues this theme, with old buildings, an entire shipwreck, a pebble beach and black neck swans gliding in the icy waters just minutes from the hotel. My 8 year old was entranced by the setting and so was I.

The rooms are very large and each one has a spectacular view of the water. . The spa is welcoming with a small but perfect heated pool that is part in doors, part outside. We had an all inclusive tariff and I was happy I had done this. The food in the restaurant is well prepared and very expensive. It is possible to get a taxi into Puerto Natales where there are lots of value for money restaurants, however this could be tiring or inconvenient at the end of a long day.

My disappointment really focused on the excursions. There are a couple of issues that are really only clear from having actually visited the area. One very obvious one is that you are not really near Punta Arenas airport (2.5 hours away) or Torres Del Paine Park (2 hours away but closer to 3 to see the spectacular mountains or the wildlife). So a lot of time will be spent on transfers, driving across the bleak featureless pampa. If you have more time than we did , it would be good to spend a few days sleeping inside the park and a few days at the Singular. Another factor is the weather. There are very flashy looking excursion boats at the dock for day trips on the water to see glaciers. These are included in the all inclusive tariff. When we were there in March (defined as one of the best times to visit in terms of weather), it was too windy in the fjords on all 4 days to take a boat trip, so we never saw one much vaunted aspect of the area.

All of this is my stuff: bad luck with the weather and not having enough time. However I didn't think the all day trip to Torres Del Paine that we did take, worked.

It was like staying at an A+ hotel and having a B grade safari. We were packed into a mini bus, 3 abreast, which felt cramped (again at 6 ft 2 inches again maybe more my issue). There was too long in the minibus, for too little reward. We shot past some remarkable view points, spent a long time at lunch and would have appreciated more time to walk somewhere sheltered. Much better would be to pay more for a bespoke trip, hire a jeep and driver, where you can individualise how much time you want to walk, where you want to stop and maybe pack a picnic lunch. Maybe when you are planning the trip, see if this is now an option. If you are doing a longer Patagonian trip and will stay at one of the lodges inside the park, this won't be an issue.

  • Stayed March 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank chrismcl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSingularHotels, Gerente at The Singular Patagonia, responded to this review, 18 April 2013
Thank you for your thoughtful feedback. First and foremost, we are glad to hear you and your daughter so thoroughly enjoyed the hotel and spa. We are sorry however to hear you were disappointed with the expeditions. Our team of guides has spent countless time training for and planning excursions that are in line with the rest of the Singular experience. Torres del Paine should only take a little more than an hour to get to from the hotel but depending on how often the group stops along the way it can of course take longer. Punta Arenas is unfortunately quite a distance indeed, but please note that Sky airlines flies right into Puerto Natales and hopefully in the next year or two LAN will follow suit. Until that time, driving from Punta Arenas is one of those necessary evils. We do however take to heart your suggestion of bespoke, private expedition options while on property and it is indeed something we will be discussing for situations like this. We hope you have the opportunity to come back in the future and know we will take every step possible to customize your experience!

The Singular Team
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628 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (139)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 10 April 2013

Architecturally, this was the most fascinating hotel I have ever visited. It used to be a cold storage facility in the 1800s, which used steam for power. They have beautifully preserved all the old elements of the hotel and incorporated them into an extremely modern and beautiful facility, with gorgeous views of the water and mountains. The spa and indoor/outdoor pool are also great. The only downside is that it is two hours outside of the park so that we had to drive back and forth on all the days we wanted to visit the park, which is the main attraction there. The food was great and the bar was even better!

Room Tip: I would choose a room on the 3rd (top) floor for the view, and ask for a room sort of in the middle...
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  • Stayed March 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank homebeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSingularHotels, Gerente at The Singular Patagonia, responded to this review, 2 May 2013
We are thrilled to hear how much you enjoyed the hotel. Hopefully while you were at The Singular you had a chance to explore the parts of Southern Patagonia outside of the Park to which a stay with us gives you great access. We hope to welcome you back again soon.

The Singular Team
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Washington DC
Level Contributor
82 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 3 April 2013

As part of our tour of the glaciers of Patagonia with Skorpios III, we were put up in this hotel for the first night. When you first arrive you are looking at old warehouses and thinking, "what the ....(insert your own expletive)!? Then the kindly staff leads you to the funicular taking you down to the Patagonian version of the hotel in the 2nd new James Bond film, "Quantum Solace." The staff is great, kind, speak quite good English and the dining room was a great experience. I would love to go back and use the spa facilities. All the rooms have a wonderful view of the incredible scenery in those parts. My engineer husband thought he had died and gone to heaven as they kept most of the big machinery, all cleaned up and for the most part behind glass windows, from its previous life as a huge refrigeration factory for the lamb produced in the area. We had a set menu through the cruise for dinner and breakfast which was very good as it included the local specialties of king crab and lamb. Breakfast was anything you could possibly want, including good omlettes. We were on the particular cruise with Skorpios III to the glacier fields and a tour with the same company to Torre del Paine. We really lucked out on the weather as that day the Torre were clear and sunny and that included the 3 day cruise that followed. We went around mid March if that is any help.

Room Tip: Not a problem. All rooms to my knowledge face the scenery.
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  • Stayed March 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Leonore1005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSingularHotels, Gerente at The Singular Patagonia, responded to this review, 8 April 2013
Thank you for your energetic feedback. Just like in a good movie we have the lead in, a good backstory, the exciting climax and when it's all over you wish it hadn't ended. We are glad you enjoyed your stay and experienced the best of The Singular!

The Singular Team
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Indianapolis, IN
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 27 March 2013

We stayed at the Singular last November, and we had a terrific experience. The hotel space is beautiful and unique, and the preservation of the historic machinery is fascinating. The restaurant and bar space is gorgeous, and we loved sitting in front of the fireplace at night with drinks and sharing our experiences with our fellow guests. The staff were very thoughtful and pleasant and attended to our needs very well. The full board option, while expensive, is an excellent value and made our trip seamless from pickup to drop-off at Punta Arenas airport. I would especially recommend the Torres del Paine outing that takes you on three separate hikes. We had a blast and it was a terrific way to see several different diverse and beautiful areas of the park. We saw tons of wildlife, and I thought it was particularly interesting to see the area of the park that is recovering from the forest fire. We also took the boat trip, but be forewarned that you may not have success getting to the glacier due to winds. We had to turn back, but I thought our guides did a nice job salvaging the trip by taking us to a nearby private estancia for a hike to a viewpoint and lunch. It was clear that they were concerned with safety first (always appreciated) as well as ensuring that we were able to make the most out of our day.

As for the food and wine, it was absolutely terrific. The remote location of Puerto Natales does not allow for limitless variety, but we enjoyed everything that was available and tasted our way through the entire menu. Dinner was high quality with excellent service, and we really enjoyed trying local guanaco, lamb, and hare.

I highly recommend the Singular and hope we will be able to return someday.

Room Tip: We had a second floor room and the view facing the water was very nice. I don't think there is a...
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  • Stayed November 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank eca5416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSingularHotels, Gerente at The Singular Patagonia, responded to this review, 28 March 2013
Thank you for your glowing feedback. You described what we consider to be an almost perfect Singular experience. We are thrilled you had such a great time during your stay!

The Singular Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santiago, Chile
1 review
5 of 5 bubbles Reviewed 25 March 2013

I believe there is nothing better than this hotel in the Patagonia region, considering facilities and service. You can start your day with a great tour to the most amazing sites of the Patagonia, then come back and relax in the hotel’s spa, and finally have the best lamb or fish in its delicious restaurant. I definitely recommend this hotel for everyone that is planning to visit Patagonia.

  • Stayed March 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSingularHotels, Gerente at The Singular Patagonia, responded to this review, 28 March 2013
Short and sweet and says it all. Thanks for the great feedback.

The Singular Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro, Rio de Janeiro, Brazil
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 18 March 2013

We stayed at The Singular for 5 nights after The Atacama Desert was flooded, and this was the only hotel available at Patagonia. But this was the best surprise. The hotel has one os the most beautiful architecture I have ever seen and huge, comfortable rooms with spetacular views. The food is great, as well as the service. The tours were excellent, especially with the guides named Michael and Titi (I don't know if it's spelled this way). The hotel is not so close to the national Park, Torres del Paine, but there also nearby tours which are great. So The Singular saved our holiday from being lost by the flood of Atacama.

Room Tip: All the rooms are great with floor to ceiling views!
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  • Stayed February 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Claudia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSingularHotels, Gerente at The Singular Patagonia, responded to this review, 28 March 2013
We are happy to have "saved" your vacation and despite not being what you originally had planned are thrilled you came to love your stay at The Singular. Sometimes fate just works!

The Singular Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
179 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
4 of 5 bubbles Reviewed 17 March 2013

The architecture is unique, imaginative and beautiful. The rooms are well appointed with good views. The restaurant is between good and excellent. Where the Singular falls short is in service and organization. The young people at the reception seem often clueless, and housekeeping does not meet the standards of hotels in this class. A bit of training could fix all this.

  • Stayed February 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Semperviator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheSingularHotels, Gerente at The Singular Patagonia, responded to this review, 20 March 2013
Thank you for sharing your thoughts. Service is an essential piece of The Singular experience so we are disappointed to hear you found it to be lacking. We will address with the team immediately and continue to train the staff on an ongoing basis. We are indeed glad you found the majority of your stay and the property to be excellent but we will continue to strive for perfection.

The Singular Team
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Additional Information about The Singular Patagonia

Property: The Singular Patagonia
Address: Kilometro Cinco y Medio Norte | Puerto Bories, Puerto Natales 6160000, Chile
Region: Chile > Magallanes Region > Puerto Natales
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Puerto Natales
#1 Family Hotel in Puerto Natales
#1 Business Hotel in Puerto Natales
#1 Luxury Hotel in Puerto Natales
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Singular Patagonia 5*
Number of rooms: 57
Official Description (provided by the hotel):
Set on 100 acres lining the Fjord of Last Hope in Puerto Bories, in the surroundings of Puerto Natales, The Singular Patagonia affords guests the opportunity to experience all Chilean Patagonia has to offer - the true Patagonia. From expeditions to nearby glaciers and horseback riding on private ranches to walking tours of historic Puerto Natales and adventurous treks through famed Torres del Paine, The Singular provides guests the full spectrum of extraordinary and beautiful terrain that is Patagonia. ... more   less 
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Also Known As:
The Singular Patagonia Hotel Puerto Natales
The Singular Patagonia Puerto Natales, Chile - Aisen Region

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